Service desk data transfer interface
US-9792387-B2 · Oct 17, 2017 · US
US11100084B2 · US · B2
| Field | Value |
|---|---|
| Publication number | US-11100084-B2 |
| Application number | US-201715588041-A |
| Country | US |
| Kind code | B2 |
| Filing date | May 5, 2017 |
| Priority date | May 5, 2017 |
| Publication date | Aug 24, 2021 |
| Grant date | Aug 24, 2021 |
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A system, method, and non-transitory computer-readable storage medium are provided for configuration management identification rule testing. The system includes a processor and a memory. The memory includes instructions executable by the processor to identify, using an identification rule, criterion attributes corresponding to a selected configuration item class and to identify, using the identification rule, a container level associated with the selected configuration item class. The memory further includes instructions executable by the processor to identify container level criterion attributes corresponding to the container level and to receive respective values associated with at least one of the criterion attributes and at least one of the container level criterion attributes. The memory further includes instructions executable by the processor to generate a configuration management database payload using the respective values, simulate identification of the configuration management database payload using the identification rule, and generate debugging information associated with the simulated identification.
Opening claim text (preview).
What is claimed is: 1. A system for configuration management identification rule testing, the system comprising: a processor and a memory, the memory including instructions executable by the processor to: receive one or more inputs indicative of a data source and a configuration item class associated with the data source; identify an identification rule based on the configuration item class; identify, using the identification rule, one or more criterion attributes corresponding to the configuration item class; identify, using the identification rule, a container level associated with the configuration item class; identify, using the identification rule, one or more container level criterion attributes corresponding to the container level; after identifying the one or more criterion attributes and the one or more container level criterion attributes, receive respective values associated with the one or more criterion attributes and the one or more container level criterion attributes; generate a configuration management database payload using the received respective values; simulate identification of the configuration management database payload to generate respective expected values for the one or more criterion attributes and the one or more container level criterion attributes using the identification rule; determine whether the received respective values are consistent with the respective expected values; and generate debugging information associated with the simulated identification, wherein the debugging information comprises the received respective values that are consistent with the respective expected values, the received respective values that are inconsistent with the respective expected values, and one or more recommendations to adjust the received respective values that are inconsistent with the respective expected values to be consistent with the respective expected values before the received expected values are stored in a configuration management database. 2. The system of claim 1 , wherein the debugging information comprises a timestamp value within an identified time range. 3. The system of claim 1 , wherein the configuration management database payload is generated using the received respective values and the container level. 4. The system of claim 1 , wherein the identification rule includes identification information indicating at least one criterion attribute and at least one container level associated with the configuration item class. 5. The system of claim 1 , the memory including instructions executable by the processor to: identify at least one reconciliation rule associated with the configuration item class. 6. The system of claim 5 , the memory including instructions executable by the processor to: generate a set of unified rules corresponding to the configuration item class using metadata associated with the identification rule and the at least one reconciliation rule. 7. The system of claim 1 , wherein the identification rule indicates a relationship between the configuration item class and the container level. 8. The system of claim 1 , wherein the respective values associated with the one or more criterion attributes are indicative of one or more configuration items associated with the configuration item class. 9. The system of claim 1 , wherein the one or more container level criterion attributes are indicative of one or more configuration items associated with the container level. 10. The system of claim 1 , wherein the container level comprises an operational dependency associated with the configuration item class. 11. The system of claim 1 , wherein the one or more inputs are received via a graphical user interface configured to be displayed on a user device. 12. The system of claim 11 , wherein the respective values are received via the graphical user interface. 13. A method for configuration management identification rule testing, the method comprising: receiving one or more inputs indicative of a data source and a configuration item class associated with the data source; identifying an identification rule based on the configuration item class; identifying, using the identification rule, one or more criterion attributes corresponding to the configuration item class; identifying, using the identification rule, a container level associated with the configuration item class; identifying, using the identification rule, one or more container level criterion attributes corresponding to the container level; after identifying the one or more criterion attributes and the one or more container level criterion attributes, receiving respective values associated with the one or more criterion attributes and the one or more container level criterion attributes; generating a configuration management database payload using the received respective values; simulating identification of the configuration management database payload to generate respective expected values for the one or more criterion attributes and the one or more container level criterion attributes using the identification rule; determining whether the received respective values are consistent with the respective expected values; and generating debugging information associated with the simulated identification, wherein the debugging information comprises the received respective values that are consistent with the respective expected values, the received respective values that are inconsistent with the respective expected values, and one or more recommendations to adjust the received respective values that are inconsistent with the respective expected values to be consistent with the respective expected values before the received respective values are stored in a configuration management database. 14. The method of claim 13 , wherein the debugging information comprises a timestamp value within an identified time range. 15. The method of claim 13 , wherein the identification rule includes identification information indicating at least one criterion attribute and at least one container level associated with the configuration item class. 16. The method of claim 13 , wherein generating the configuration management database payload includes using the received respective values and the container level. 17. The method of claim 13 , comprising identifying at least one reconciliation rule associated with the configuration item class. 18. The method of claim 17 , comprising generating a set of unified rules corresponding to the configuration item class using metadata associated with the identification rule and the at least one reconciliation rule. 19. The method of claim 13 , wherein the identification rule indicates a relationship between the configuration item class and the container level. 20. A non-transitory computer-readable storage medium, comprising executable instructions that, when executed by a processor, facilitate performance of operations, comprising: receiving one or more inputs indicative of a data source and a configuration item class associated with the data source; identifying an identification rule based on the configuration item class; identifying, using the identification rule, one or more criterion attributes corresponding to the configuration item class; identifying, using the identification rule, a container level associated with the configuration item class; identifying, using the identification rule, one or more container level criterion attributes corresponding to the container lev
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