Service context

Patent metadata

Field	Value
Publication number	US-9412084-B2
Application number	US-201414290291-A
Country	US
Kind code	B2
Filing date	May 29, 2014
Priority date	Jun 27, 2011
Publication date	Aug 9, 2016
Grant date	Aug 9, 2016

Abstract

According to one general aspect, a method may include displaying a user interface associated with the application. The user interface may provide a selection of a business service that is implemented within an Information Technology (IT) environment by at least one server and at least one business application executing on the at least one server. The method may include requesting a service status for the business service based on the selection, and receiving a database result regarding the business service from a database server. The database result may include performance information associated with the business service. The method may include displaying the service status as a user interface element viewable within the user interface of the application. The service status may provide the performance information that has been received within the database result.

First claim

What is claimed is:

1. A method for providing a service status, the method being performed by at least one processor, the method comprising:
displaying, by a computing device executing an application, a user interface associated with the application, the user interface providing a selection of a service that is implemented within an Information Technology (IT) environment having computing devices and software applications executing on the computing devices, the service being a software application or a computing device operating within the IT environment;
requesting, by the computing device, a service status about the service based on the selection;
receiving, by the computing device, a single transaction having aggregated performance data regarding the service from a configuration management database CMDB) storing configuration items (CIs), the CMDB including a database that is at least partially virtualized, the CMDB configured to receive a transaction request from the computing device and provide the single transaction as if the database was a non-virtualized database, the aggregated performance data including a first attribute collected by the CMDB from a first business server and a second attribute collected by the CMDB from a second business server, the first business server and the second business server being different database servers, the first attribute being aggregated with the second attribute, the aggregated performance data identifying one or more performance problems of the software application or the computing device within a context of the IT environment, wherein the CMDB defines a service context abstraction layer that represents virtual fields for the first and second attributes; and
displaying, by the computing device, the service status as a user interface element viewable within the user interface of the application, the service status providing a display of the aggregated performance data that has been received from the CMDB.

2. The method of claim 1 , wherein the service status includes an arrangement of fields providing information about the software application or the computing device, the information about the software application or the computing device including the aggregated performance data, at least one of the fields displaying a number of incidents associated with the software application or the computing device, the application being either a first application associated with a first user interface or a second application associated with a second user interface, the second user interface being different than the first user interface, wherein the arrangement of the fields within the service status is displayed in a same manner when display in context of the first user interface or the second user interface.

3. The method of claim 1 , wherein the displayed user interface element of the service status is integrated within the user interface associated with the application.

4. The method of claim 1 , wherein the service status provides information that is not provided by the application alone.

5. The method of claim 1 , further comprising:
displaying, by a secondary computing device executing a secondary application, a user interface associated with the secondary application, the user interface of the secondary application providing a selection of the service;
requesting, by the secondary computing device, a service status for the service based on the selection; and
displaying, by the secondary computing device, the service status as a user interface element viewable within the user interface of the secondary application, the service status displayed by the secondary computing device being equivalent to the service status displayed by the computing device.

6. The method of claim 1 , further comprising:
receiving, by the computing device, a request to display more detailed information regarding the service based on an interaction with the user interface element of the service status; and
displaying, by the computing device, the more detailed information within the user interface element of the service status or a separate user interface element.

7. The method of claim 1 , wherein the aggregated performance data includes calculated performance metrics associated with one or more configuration items of the computing device.

8. The method of claim 1 , wherein the computing device is a mobile computing device.

9. A computing device comprising:
at least one processor;
a non-transitory computer-readable medium storing instructions that when executed by the at least one processor are configured to implement:
a host application configured to provide a user interface, the user interface providing a selection of a service that is implemented within an Information Technology (IT) environment having computing devices and software applications executing on the computing devices, the service being a software application or a computing device operating within the IT environment that is different than the host application; and
a network interface unit configured to request a service status for the service based on the selection,
the network interface unit configured to receive a single transaction having aggregated performance data regarding the service from a configuration management database (CMDB) storing configuration items (CIs), the CMDB including a database that is at least partially virtualized, the CMDB configured to receive a transaction request from the computing device and provide the single transaction as if the database was a non-virtualized database, the aggregated performance data including a first attribute collected by the CMDB from a first business server and a second attribute collected by the CMDB from a second business server, the first business server and the second business server being different database servers, the first attribute being aggregated with the second attribute, the aggregated performance data identifying one or more performance problems of the software application or the computing device within a context of the IT environment, wherein the CMDB defines a service context abstraction layer that represents virtual fields for the first and second attributes,
wherein the service status is displayed as a user interface element viewable within the user interface of the host application, the service status providing a display of the aggregated performance data that has been received within the single database transaction.

10. The computing device of claim 9 , wherein the service status includes an arrangement of fields providing information about the software application or the computing device, the information about the software application or the computing device including the aggregated performance data, at least one of the fields displaying a number of incidents associated with the software application or the computing device, the host application being a first application associated with a first user interface or a second application associated with a second user interface, the second user interface being different than the first user interface, wherein the arrangement of the fields within the service status is displayed in a same manner when display in context of the first user interface or the second user interface.

11. The computing device of claim 9 , wherein the displayed user interface element of the service status is integrated within the user interface associated with the host application.

12. The computing device of claim 9 , wherein the service status provides information that is not provided by the host application alone.

13. The computing device of claim 9 , wherein the user interface element

Assignees

• Bmc Software Inc

Inventors

• Kowalski Vincent J
• King Simon J
• Shor Tamar

Classifications

• G06Q10/0639 Primary

  Performance analysis of employees; Performance analysis of enterprise or organisation operations · CPC title

• G06F16/248

  Presentation of query results · CPC title

• G06Q10/00

  Administration; Management · CPC title

• G06F17/30554

  Physics · mapped topic