Workflow support for dynamic action output

Patent metadata

Field	Value
Publication number	US-10929107-B2
Application number	US-202016773568-A
Country	US
Kind code	B2
Filing date	Jan 27, 2020
Priority date	Mar 19, 2019
Publication date	Feb 23, 2021
Grant date	Feb 23, 2021

Abstract

Persistent storage may contain metadata actions and integration actions related to a remote service, wherein the remote service includes a remote service application programming interface (API) that provides access to structured data, and a metadata API that provides access to a schema of the structured data. Processors may be configured to: (i) generate and provide, for metadata action design graphical user interfaces (GUIs), options for specification of a metadata action, where the metadata action defines a metadata query to the metadata API, rules for parsing the schema, and a normalized format for the structured data; (ii) generate and provide, for integration action design GUIs, options for specification of an integration action, where the integration action defines a structured data query to the remote service API and an indication that the metadata action is to be used to represent a result of the structured data query in the normalized format.

First claim

What is claimed is:

1. A computational instance of a remote network management platform comprising:
a persistent storage configured to store definitions of metadata actions and integration actions related to a remote service, wherein the remote service includes a remote service application programming interface (API) that provides access to structured data, and wherein the remote service includes a metadata API that provides access to a schema of the structured data; and
one or more processors configured to perform operations that comprise:
generating and providing, for display on a set of metadata action design graphical user interfaces (GUIs), options that allow a specification of a metadata action involving the remote service, wherein the metadata action defines a metadata query to the metadata API of the remote service, rules for parsing the schema of the structured data provided by the metadata API, and a normalized format for the structured data;
generating and providing, for display on a set of integration action design GUIs, options that allow a specification of an integration action involving the remote service, wherein the integration action defines a structured data query to the remote service API of the remote service that provides access to the structured data and an indication that the metadata action is to be used to represent a result of the structured data query in the normalized format for the structured data; and
writing, to the persistent storage, representations of the metadata action and the integration action.

2. The computational instance of the remote network management platform of claim 1 , wherein the operations further comprise:
generating and providing, for display on a set of workflow design GUIs, options that allow a specification of a first workflow involving the remote service, wherein the first workflow defines a first trigger event that initiates the first workflow, and wherein the first workflow incorporates the integration action; and
writing, to the persistent storage, a representation of the first workflow.

3. The computational instance of the remote network management platform of claim 2 , wherein the set of workflow design GUIs also allow a specification of a further action of the first workflow that uses a part of the result of the structured data query in the normalized format for the structured data.

4. The computational instance of the remote network management platform of claim 3 , wherein the operations further comprise:
determining that the first trigger event has occurred; and
in response to determining that the first trigger event has occurred, executing the first workflow, wherein execution of the first workflow involves: (i) transmitting, to the remote service API, the structured data query, (ii) obtaining, from the remote service API, the result of the structured data query in the normalized format for the structured data, and (iii) performing the further action of the first workflow that uses the part of the result of the structured data query in the normalized format for the structured data.

5. The computational instance of the remote network management platform of claim 3 , wherein the result of the structured data query in the normalized format for the structured data is represented on the set of workflow design GUIs as a hierarchy of selectable data items in accordance with the normalized format for the structured data, and wherein the set of workflow design GUIs allows dragging of one or more of the selectable data items into an input field of the further action of the first workflow.

6. The computational instance of the remote network management platform of claim 2 , wherein the result of the structured data query in the normalized format for the structured data is a unit of the structured data representing columns of a table accessible by way of the remote service API, and wherein the integration action, as represented in the set of workflow design GUIs, is configurable to select any one of a plurality of tables accessible by way of the remote service API.

7. The computational instance of the remote network management platform of claim 6 , wherein the operations further comprise, during the specification of the first workflow:
receiving, by way of the set of workflow design GUIs, a selection of a particular table of the plurality of tables;
retrieving, by way of the metadata query and from the metadata API, a schema of the particular table of the plurality of tables; and
displaying, by way of the set of workflow design GUIs and in accordance with the normalized format for the structured data, columns of the particular table of the plurality of tables as a hierarchy of selectable data items.

8. The computational instance of the remote network management platform of claim 2 , wherein the operations further comprise:
generating and providing, for display on the set of workflow design GUIs, options that allow specification of a second workflow involving the remote service, wherein the second workflow specifies a second trigger event that initiates the second workflow, and wherein the second workflow incorporates the integration action; and
writing, to the persistent storage, a representation of the second workflow, wherein the first workflow and the second workflow are independently executable.

9. The computational instance of the remote network management platform of claim 1 , wherein the options that allow the specification of the metadata action comprise definitions of inputs to the metadata action, an address of the metadata API as a part of the metadata query, a script to parse results of querying the metadata API, and the normalized format for the structured data, and wherein the script to parse the results of querying the metadata API includes the rules for parsing the schema of the structured data.

10. The computational instance of the remote network management platform of claim 1 , wherein the options that allow the specification of the integration action comprise definitions of inputs to the integration action, an address of the remote service API as a part of the structured data query, and an output format for at least a part of the result of the structured data query in the normalized format for the structured data.

11. The computational instance of the remote network management platform of claim 1 , wherein the remote service is physically distinct from the computational instance of the remote network management platform.

12. A computer-implemented method comprising:
generating and providing, by a computing device and for display on a set of metadata action design graphical user interfaces (GUIs), options that allow a specification of a metadata action involving a remote service, wherein the metadata action defines: (i) a metadata query to a metadata application programming interface (API) of the remote service, (ii) rules for parsing a schema of structured data provided by the metadata API, and (iii) a normalized format for the structured data;
generating and providing, by the computing device and for display on a set of integration action design GUIs, options that allow a specification of an integration action involving the remote service, wherein the integration action defines: (i) a structured data query to a remote service API of the remote service that provides access to the structured data, and (ii) an indication that the metadata action is to be used to represent a result of the structured data query in the normalized format for the structured data; and
writing, by the computing device and to a persistent storage, representations of the metadata action and the integration action.

Assignees

• Servicenow Inc

Inventors

• Burman Jacob Samuel
• Dias Rebecca Anita
• Nerius Joshua Timothy
• Maloy Christopher
• Alvarado Jimenez Alberto
• Nelson Harry Thomas

Classifications

• G06F8/34 Primary

  Graphical or visual programming · CPC title

• G06Q10/0633 Primary

  Workflow analysis · CPC title

• G06F9/451

  Execution arrangements for user interfaces · CPC title

• G06F3/0486

  Drag-and-drop · CPC title

• G06F9/44521

  Dynamic linking or loading; Link editing at or after load time, e.g. Java class loading · CPC title