Electronic apparatus, log storing method, and image forming apparatus

Patent metadata

Field	Value
Publication number	US-9832334-B2
Application number	US-201615214609-A
Country	US
Kind code	B2
Filing date	Jul 20, 2016
Priority date	Jul 29, 2015
Publication date	Nov 28, 2017
Grant date	Nov 28, 2017

Abstract

An electronic apparatus includes a processor for which log information is obtained, a signal monitor configured to monitor monitored signals and detect a change in a changed monitored signal of the monitored signals, and a data acquirer configured to capture groups of signals associated with the monitored signals. The monitored signals include signals for controlling a start of the processor and signals indicating status of power supply to the electronic apparatus. When the change in the changed monitored signal is detected by the signal monitor, the data acquirer stores values of one of the groups of signals associated with the changed monitored signal as a portion of the log information in a storage device.

First claim

What is claimed is:

1. An electronic apparatus, comprising:
a signal monitor configured to monitor monitored signals and detect a change in a changed monitored signal of the monitored signals, the monitored signals including signals for controlling a start of a processor and signals indicating status of power supply to the electronic apparatus;
a data acquirer configured to obtain first log information of the processor at a first interval before the change in the changed monitored signal is detected by the signal monitor; and
a storage controller configured to store the first log information obtained at the first interval in a storage device,
wherein when the change in the changed monitored signal is detected by the signal monitor, the storage controller changes the first interval to a second interval shorter than the first interval, and stores the first log information obtained by the data acquirer at the second interval in the storage device.

2. The electronic apparatus according to claim 1 , wherein
the first log information includes at least one of information indicating a history of communications of the processor and information indicating a history of operations of the processor.

3. The electronic apparatus according to claim 1 , wherein
groups of signals are associated with the monitored signals;
the data acquirer is configured to capture one of the groups of signals associated with the changed monitored signal as second log information, and
when the change in the changed monitored signal is detected by the signal monitor, the storage controller stores the second log information in the storage device.

4. The electronic apparatus as claimed in claim 3 , further comprising:
a data storage configured to store the first log information and the second log information; and
a transfer controller configured to transfer the first log information and the second log information stored in the data storage to the storage device.

5. The electronic apparatus as claimed in claim 4 , further comprising:
an information controller configured to control storage of log information including the first log information and the second log information in the data storage, wherein
when an amount of the log information stored in the data storage reaches a predetermined value, the information controller discards oldest log information of the log information stored in the data storage and stores newly-obtained log information in the data storage; and
the transfer controller transfers the log information stored in the data storage to the storage device every predetermined time period.

6. The electronic apparatus according to claim 3 , wherein the one of the groups of signals include the changed monitored signal and one or more of the other monitored signals that possibly change in association with the changed monitored signal.

7. The electronic apparatus as claimed in claim 3 , wherein when the change in the changed monitored signal is detected by the signal monitor, the storage controller stores the second log information in the storage device at the second interval shorter than the first interval.

8. The electronic apparatus as claimed in claim 3 , wherein after capturing the second log information at the second interval for a predetermined time period, the data acquirer stops capturing the second log information.

9. The electronic apparatus according to claim 1 , wherein after storing the first log information obtained at the second interval for a predetermined time period, the storage controller changes the second interval back to the first interval used before the change is detected.

10. The electronic apparatus according to claim 1 , wherein
the signals for controlling the start of the processor include a start request signal for requesting the processor to start and a suspension signal for suspending an operation of the processor; and
the signals indicating the status of power supply include a first voltage signal indicating an output of a first power source for supplying power to the data acquirer and a second voltage signal indicating an output of a second power source for supplying power to the processor.

11. The electronic apparatus according to claim 10 , wherein each of the first voltage signal and the second voltage signal includes an analog signal and a digital signal.

12. The electronic apparatus as claimed in claim 1 , wherein the electronic apparatus includes
a first board including the processor; and
a second board including the data acquirer, the signal monitor, and the storage device.

13. A method performed by an electronic apparatus, the method comprising:
monitoring monitored signals and detecting a change in a changed monitored signal of the monitored signals by a central processing unit of the electronic apparatus, the monitored signals including signals for controlling a start of a processor of the electronic apparatus and signals indicating status of power supply to the electronic apparatus;
obtaining first log information of the processor at a first interval before the change in the changed monitored signal is detected;
storing the first log information obtained at the first interval in a storage device; and
when the change in the changed monitored signal is detected,
changing the first interval to a second interval shorter than the first interval,
obtaining the first log information at the second interval, and
storing the first log information obtained at the second interval in the storage device.

14. An image forming apparatus, comprising:
a signal monitor configured to monitor monitored signals and detect a change in a changed monitored signal of the monitored signals, the monitored signals including signals for controlling a start of an engine and signals indicating status of power supply to the image forming apparatus;
a data acquirer configured to obtain first log information of the engine at a first interval before the change in the changed monitored signal is detected by the signal monitor; and
a storage controller configured to store the first log information obtained at the first interval in a storage device,
wherein when the change in the changed monitored signal is detected by the signal monitor, the storage controller changes the first interval to a second interval shorter than the first interval, and stores the first log information obtained by the data acquirer at the second interval in the storage device.

Assignees

• Miura Shogo
• Hamano Toshihiro
• Ricoh Co Ltd

Inventors

• Miura Shogo
• Hamano Toshihiro

Classifications

• G06F1/28

  Supervision thereof, e.g. detecting power-supply failure by out of limits supervision · CPC title

• H04N1/00899 Primary

  Detection of supply level or supply failure · CPC title

• G06F11/3031

  where the computing system component is a motherboard or an expansion card · CPC title

• G06F11/3055

  Monitoring arrangements for monitoring the status of the computing system or of the computing system component, e.g. monitoring if the computing system is on, off, available, not available (error or fault processing without redundancy G06F11/0703; error detection or correction by redundancy in data representation G06F11/08; error detection or correction of the data by redundancy in operations G06F11/14; error detection or correction by redundancy in hardware G06F11/16) · CPC title

• H04N2201/0082

  Image hardcopy reproducer (H04N2201/0091 - H04N2201/0094 take precedence) · CPC title