Portable continuity object

Patent metadata

Field	Value
Publication number	US-9756186-B2
Application number	US-201414170535-A
Country	US
Kind code	B2
Filing date	Jan 31, 2014
Priority date	Feb 8, 2010
Publication date	Sep 5, 2017
Grant date	Sep 5, 2017

Abstract

A method for providing continuity over a series of transactions is provided, comprising the steps of (a) creating a Portable Continuity Object (PCO) as a defined digital package by an instance of PCO software executing on a computerized appliance also capable of communication transaction; (b) providing identity of a person, an address of a communication device and a continuity context in the PCO; (c) sharing the PCO in related transactions, with the PCO updated with information concerning individual transactions by digital equipment enhanced with an instance of PCO software; and (d) providing context continuity in succeeding transactions by accessing the PCO by one or both parties to a transaction.

First claim

The invention claimed is:

1. A method for providing continuity over a series of transactions, the method comprising:
detecting, by a processor, a first communication session with a computerized appliance, wherein the first communication session is for engaging in a transaction;
accessing, by the processor, a data packet during the first communication session;
storing, by the processor, into the data packet, context of the transaction and an executable code, wherein the executable code is configured to prompt an action to be taken in regards to the transaction;
transmitting the data packet to the computerized appliance for storing in a memory device coupled to the computerized appliance; and
running, by the computerized appliance, the executable code retrieved from the data packet and changing, in response to running the executable code, a parameter associated with the transaction, wherein the running of the executable code displays a prompt on the computerized appliance at a time after end of the first communication session, wherein in response to the prompt, a user input is received via the computerized appliance.

2. The method of claim 1 , wherein the context of the transaction includes a record of the first communication session.

3. The method of claim 2 , wherein the record of the first communication session includes an audio recording of a communication exchanged during the first communication session.

4. The method of claim 1 , wherein the context of the transaction includes an address of the computerized appliance.

5. The method of claim 1 , wherein the data packet is configured to be generated by the computerized appliance and transmitted to the processor for engaging in the first communication session.

6. The method of claim 1 further comprising:
generating, by the processor, the data packet in response to establishing the first communication session.

7. The method of claim 1 , wherein the computerized appliance is a mobile device configured for telephony communication.

8. A system for providing continuity over a series of transactions, the system comprising:
processor; and
memory, wherein the memory has stored thereon instructions that, when executed by the processor, cause the processor to:
detect a first communication session with a computerized appliance, wherein the first communication session is for engaging in a transaction;
access a data packet during the first communication session;
store, into the data packet, context of the transaction and an executable code, wherein the executable code is configured to prompt an action to be taken in regards to the transaction;
transmit the data packet to the computerized appliance for storing in a memory device coupled to the computerized appliance;
run the executable code retrieved from the data packet and change, in response to running the executable code, a parameter associated with the transaction, wherein the instructions that cause the processor to run the executable code include instructions that cause the processor to display a prompt on the computerized appliance at a time after end of the first communication session, wherein in response to the prompt, a user input is received via the computerized appliance.

9. The system of claim 8 , wherein the context of the transaction includes a record of the first communication session.

10. The system of claim 9 , wherein the record of the first communication session includes an audio recording of a communication exchanged during the first communication session.

11. The system of claim 8 , wherein the context of the transaction includes an address of the computerized appliance.

12. The system of claim 8 , wherein the data packet is configured to be generated by the computerized appliance and transmitted to the processor for engaging in the first communication session.

13. The system of claim 8 , wherein the instructions further cause the processor to generate the data packet in response to establishing the first communication session.

14. The system of claim 8 , wherein the computerized appliance is a mobile device configured for telephony communication.

15. The method of claim 1 , wherein the user input relates to a future event.

16. The method of claim 1 , wherein the transaction is purchase of a vacation package.

17. The system of claim 8 , wherein the user input relates to a future event.

18. The method of claim 8 , wherein the transaction is purchase of a vacation package.

Assignees

• Genesys Telecommunications Laboratories Inc

Inventors

• Fedorov Sergey
• Gilula Mikhail
• Barnes Derek

Classifications

• H04M2203/551

  Call history · CPC title

• H04M2203/552

  Call annotations · CPC title

• H04M3/523 Primary

  with call distribution or queueing · CPC title

• H04M2203/404

  Collaboration among agents · CPC title