Rules-based compliance system

Patent metadata

Field	Value
Publication number	US-9197751-B2
Application number	US-201414225494-A
Country	US
Kind code	B2
Filing date	Mar 26, 2014
Priority date	Mar 26, 2014
Publication date	Nov 24, 2015
Grant date	Nov 24, 2015

Abstract

A rules-based compliance system enables a permitted user to define one or more contact attempt suppression rules, wherein each contact attempt suppression rule is adapted to be triggered when a configurable number of past contact attempts as defined in the contact attempt suppression rule have been attempted. A set of contacts are then received by the system. During a communications campaign, and before being issued, a contact in the set of contacts is compared against each of the one or more contact attempt suppression rules. The compliance system is then operative to suppress at least one contact based on a result of the comparison that indicates that a given one of the one or more contact attempt suppression rules is satisfied for the contact. A user may also provision one or more contact location rules that suppress contacts based on location information.

First claim

The invention claimed is:

1. A system for managing contact center campaigns, the system comprising:
a switch configured to receive a plurality of communications for routing to one or more communication devices;
a processor; and
a memory coupled to the processor, wherein the memory has stored thereon instructions that, when executed by the processor, causes the processor to:
identify a plurality of contact suppression rules corresponding to an outbound campaign, each of the co…

Assignees

• Genesys Telecomm Lab Inc

Inventors

• Bohlin Christopher W
• Keyes John P

Classifications

• H04M3/5158 Primary

  Electricity · mapped topic

• H04M3/523 Primary

  Electricity · mapped topic

• H04M2242/18

  Electricity · mapped topic

• H04M2250/60

  Electricity · mapped topic

• H04M3/51

  Electricity · mapped topic