Providing a customized visual interface based on a dialed number

Patent metadata

Field	Value
Publication number	US-9571623-B2
Application number	US-201414341528-A
Country	US
Kind code	B2
Filing date	Jul 25, 2014
Priority date	Feb 20, 2014
Publication date	Feb 14, 2017
Grant date	Feb 14, 2017

Abstract

A system may be configured to receive an indication that a call has been placed (e.g., to a call center), and may provide a customized visual interface. The customized visual interface may include information that is potentially relevant to a user who has placed the call, and may be based on, for example, a user profile or history information, a purchase history of goods or services offered by an entity associated with the called party. The customized visual interface may allow the user to more quickly satisfy the purposes of his or her call than through traditional audio or touchtone menus.

First claim

What is claimed is:

1. A method, comprising:
determining, by one or more devices, that a call has been placed to a call center by a user device, the call center being associated with an entity that sells tickets to events;
identifying, by the one or more devices, user information, the user information including information indicating that a user associated with the user device has purchased tickets to a particular event;
determining, by the one or more devices, whether the particular event is occurring at a time that corresponds to a time at which the call was placed to the call center;
selecting, by the one or more devices, a first template when it is determined that the particular event is occurring at the time that corresponds to the time at which the call was placed to the call center;
selecting, by the one or more devices, a different second template when it is determined that the particular event is not occurring at the time that corresponds to the time at which the call was placed to the call center;
generating, based on determining that the call has been placed to the call center, and by the one or more devices, a customized visual interface,
the customized visual interface being generated based on the identified user information and the selected one of the first template or the second template; and

outputting, by the one or more devices and to the user device, at least one of:
the customized visual interface, or
a link to the customized visual interface.

2. The method of claim 1 , wherein determining that the call has been placed to the call center includes at least one of:
receiving a notification from the call center, or
receiving a notification from a network device, of a telecommunications network via which the call was placed.

3. The method of claim 1 , wherein determining that the call has been placed to the call center includes receiving an identifier associated with the user device,
wherein identifying the user information includes querying a user information repository based on the identifier associated with the user device.

4. The method of claim 1 , wherein the selected template includes one or more dynamic components,
wherein generating the customized visual interface includes populating the one or more dynamic components with at least a portion of the user information.

5. The method of claim 1 , wherein the outputting includes outputting the link to the customized visual interface, the method further comprising:
determining that the link has been accessed,
wherein the generating is performed after determining that the link has been accessed.

6. The method of claim 1 , wherein the user information further includes at least one of:
a name of the user,
a mobile device number associated with the user,
a home address associated with the user,
a work address associated with the user,
history data associated with the user, the history data including at least one of:
a location history associated with the user, or
a web browsing history associated with the user,

device capability information associated with the user device,
a notification preference provided by the user, or
a present location of the user device.

7. The method of claim 6 , wherein the user information includes the present location of the user device,
wherein the selected template is further selected, out of a plurality of templates, based on the present location of the user device.

8. The method of claim 1 , wherein the user device is a first user device, wherein the user is a first user, and wherein the customized visual interface is a first customized visual interface, the method further comprising:
determining that a call has been placed to the call center by a second user device;
identifying user information indicating that a second user, associated with the second user device, has not purchased tickets to the particular event;
selecting a third template based on determining that the second user has not purchased tickets to the particular event, the third template being different from the first and second templates, the third template including an option to purchase tickets to the particular event;
generating a second customized visual interface based on the third template; and
outputting, to the second user device, at least one of:
the customized visual interface, or
a link to the customized visual interface.

9. A device, comprising:
a memory device storing a set of processor-executable instructions; and
a processor configured to execute the processor-executable instructions, wherein executing the computer-executable instructions causes the processor to:
determine that a call has been placed to a call center by a user device, the call center being associated with an entity that sells tickets to events;
identify user information indicating that a user associated with the user device has purchased tickets to a particular event;
determine whether the particular event is occurring at a time that corresponds to a time at which the call was placed to the call center;
select a first template when it is determined that the particular event is occurring at the time that corresponds to the time at which the call was placed to the call center;
select a different second template when it is determined that the particular event is not occurring at the time that corresponds to the time at which the call was placed to the call center;
generate, based on determining that the call has been placed to the call center, a customized visual interface,
the customized visual interface being generated based on the identified user information and the selected one of the first template or the second template; and
output, to the user device, at least one of:
the customized visual interface, or
a link to the customized visual interface.

10. The device of claim 9 , wherein executing the processor-executable instructions, to determine that the call has been placed to the call center, further causes the processor to:
receive a notification from the call center, or
receive a notification from a network device, of a telecommunications network via which the call was placed.

11. The device of claim 9 , wherein determining that the call has been placed to the call center includes receiving an identifier associated with the user device,
wherein executing the processor-executable instructions, to identify the user information, further causes the processor to query a user information repository based on the identifier associated with the user device.

12. The device of claim 9 , wherein the template includes one or more dynamic components,
wherein executing the processor-executable instructions, to generate the customized visual interface, further causes the processor to populate the one or more dynamic components with at least a portion of the user information.

13. The device of claim 9 , wherein the outputting includes outputting the link to the customized visual interface, wherein executing the processor-executable instructions further causes the processor to:
determine that the link has been accessed,
wherein the generating is performed after determining that the link has been accessed.

14. The device of claim 9 , wherein the user information further includes at least one of:
a name of the user,
a mobile device number associated with the user,
a home address associated with the user,
a work address associated with the user,
history data associated with the user, the history data including at least one of:
a location history associated with the user, or
a web browsing history associated with

Assignees

• Verizon Patent & Licensing Inc

Inventors

• Schultz Paul T
• Sartini Robert A
• Song Lin
• Paiement Tim D
• Fish William Andrew

Classifications

• H04W4/16

  Communication-related supplementary services, e.g. call-transfer or call-hold · CPC title

• H04M3/5166

  in combination with interactive voice response systems or voice portals, e.g. as front-ends · CPC title

• H04M1/72522 Primary

  Electricity · mapped topic

• H04M3/4211 Primary

  where the identifier is used to access a profile · CPC title

• H04M1/56

  Arrangements for indicating or recording the called number at the calling subscriber's set · CPC title