Virtual calling modes

Patent metadata

Field	Value
Publication number	US-9124698-B2
Application number	US-201314068564-A
Country	US
Kind code	B2
Filing date	Oct 31, 2013
Priority date	Oct 31, 2013
Publication date	Sep 1, 2015
Grant date	Sep 1, 2015

Abstract

Embodiments for implementing virtual dialing campaigns using virtual calling modes include systems for receiving account data associated with customer accounts and identifying an account status associated with each of the accounts based on the account data. The embodiments further include grouping the accounts into one or more queues based on the identified account status, selecting a first call mode for at least one queue, determining dialing parameters associated with the first call mode, providing the at least one queue to a user via a display of a computing device that is in communication with the system, and launching an account from the at least one queue.

First claim

What is claimed is:

1. A system for implementing virtual dialing campaigns using virtual calling modes, the system comprising:
a computer apparatus including a processor and a memory; and
a virtual dialer software module stored in the memory, comprising executable instructions that when executed by the processor cause the processor to:
receive account data associated with customer accounts;
identify an account status associated with each of the accounts based on the account d…

Assignees

• Bank Of America

Inventors

• Warnick David Lee
• Chou Chung-Di

Classifications

• H04M3/5158 Primary

  Electricity · mapped topic

• H04M3/5183 Primary

  Electricity · mapped topic

• H04M3/523

  Electricity · mapped topic

• G06Q30/02

  Physics · mapped topic