System for Routing of Requests

Patent metadata

Field	Value
Publication number	US-2022365954-A1
Application number	US-202217877886-A
Country	US
Kind code	A1
Filing date	Jul 30, 2022
Priority date	Dec 8, 2016
Publication date	Nov 17, 2022
Grant date	—

Abstract

Systems for processing queries may first determine correspondence between the parameters of the query and a set of existing data entries, a set of previous queries that have been received, or both the existing data entries and the previous queries. If the query parameters do not correspond to the data entries or pervious queries, correspondence is determined between the query parameters and group data that associates at least a subset the query parameters with a particular group that may generate a response to the query. The same group or the generated response may be used when similar queries are received. If the group transmits the query to a different group or if negative user feedback is received, the group data may be modified to indicate the different group or to remove the association with the initial group that received the query.

First claim

What is claimed is:

1 . A method comprising:
receiving a first query including one or more first query parameters; determining one of:
first correspondence values based on correspondence between the one or more first query parameters and a plurality of data entries; or
second correspondence values based on correspondence between the one or more first query parameters and a plurality of previous queries;
based on the one of the first correspondence values or the second correspondence values being less than a first threshold correspondence value, determining correspondence between the one or more first query parameters and first group data, wherein the first group data associates at least a subset of the one or more first query parameters with a first group of a plurality of groups; and based on the correspondence between the one or more first query parameters and the first group data, providing data indicative of the first query to one or more first computing devices associated with the first group.

Assignees

• Okta Inc

Inventors

• Patnaik Pratyus
• Montgomery Marissa Mary
• Srinivasan Jay
• Agarwal Suchit
• Samdani Rajhans
• Kaneda David Colby
• Rook Nathaniel Ackerman

Classifications

• G06F16/334

  Query execution (filtering based on additional data G06F16/335) · CPC title

• G06F21/604

  Tools and structures for managing or administering access control systems · CPC title

• G06F16/3326

  using relevance feedback from the user, e.g. relevance feedback on documents, documents sets, document terms or passages · CPC title

• G06F16/3325 Primary

  Reformulation based on results of preceding query · CPC title

• G06F21/6227 Primary

  where protection concerns the structure of data, e.g. records, types, queries · CPC title