System and method for bot platform

Patent metadata

Field	Value
Publication number	US-2019104093-A1
Application number	US-201816128974-A
Country	US
Kind code	A1
Filing date	Sep 12, 2018
Priority date	Oct 2, 2017
Publication date	Apr 4, 2019
Grant date	—

Abstract

A method for operating a bot platform includes receiving, from a bot client, an input associated with an intent, and storing the input associated with the intent as part of a user profile maintained at the bot platform. The method further includes storing the input associated with the intent as part of a user profile maintained at the bot platform, and passing the input to the selected bot.

First claim

What is claimed is:

1 . A method for operating a bot platform, the method comprising:
receiving, from a bot client, an input associated with an intent; storing the input associated with the intent as part of a user profile maintained at the bot platform; selecting, according to the intent of the input, a bot from a plurality of bots communicatively connected to the bot platform to respond to the bot client; and passing the input to the selected bot.

2 . The method of claim 1 , further comprising:
passing data from the user profile maintained at the bot platform to the selected bot.

3 . The method of claim 1 , further comprising:
receiving from the selected bot, an indication that the selected bot has selected a second bot communicatively connected to the bot platform to respond to the bot client according to the intent of the input.

4 . The method of claim 1 , further comprising:
receiving an error condition from the selected bot; selecting, according to the intent of the input, a second bot from the plurality of bots communicatively connected to the bot platform to respond to the bot client; and passing the input to the second bot.

5 . The method of claim 4 , further comprising:
logging the error condition received from the selected bot; and responsive to logging the error condition, updating a model for selecting bots.

6 . The method of claim 1 , wherein the bot client is provided as part of a social media application.

7 . The method of claim 1 , wherein the input associated with the intent comprises web content triggering the bot client.

8 . An apparatus, comprising:
a network interface; a processor; and a memory containing instructions, which when executed by the processor, cause the apparatus to:
receive, from a bot client via the network interface, an input associated with an intent;
store the input associated with the intent as part of a user profile maintained at the apparatus;
select, according to the intent of the input, a bot from a plurality of bots communicatively connected to the apparatus to respond to the bot client; and
pass the input to the selected bot.

9 . The apparatus of claim 8 , wherein the memory contains instructions, which when executed by the processor, cause the apparatus to pass data from the user profile maintained at the apparatus to the selected bot.

10 . The apparatus of claim 8 , wherein the memory contains instructions, which when executed by the processor, cause the apparatus to receive from the selected bot, an indication that the selected bot has selected a second bot communicatively connected to the apparatus to respond to the bot client according to the intent of the input.

11 . The apparatus of claim 8 , wherein the memory contains instructions, which when executed by the processor, cause the apparatus to:
receive an error condition from the selected bot; select, according to the intent of the input, a second bot from the plurality of bots communicatively connected to the apparatus to respond to the bot client; and pass the input to the second bot.

12 . The apparatus of claim 8 , wherein the memory contains instructions, which when executed by the processor, cause the apparatus to:
log the error condition received from the selected bot; and responsive to logging the error condition, update a model for selecting bots.

13 . The apparatus of claim 8 , wherein the bot client is provided as part of a social media application.

14 . The apparatus of claim 8 , wherein the input associated with the intent comprises web content triggering the bot client.

15 . A non-transitory computer-readable medium comprising program code, which when executed by a processor, causes an apparatus to:
receive, from a bot client via a network interface, an input associated with an intent; store the input associated with the intent as part of a user profile maintained at the apparatus; select, according to the intent of the input, a bot from a plurality of bots communicatively connected to the apparatus to respond to the bot client; and pass the input to the selected bot.

16 . The non-transitory computer-readable medium of claim 15 , comprising program code, which when executed by the processor, causes the apparatus to pass data from the user profile maintained at the apparatus to the selected bot.

17 . The non-transitory computer-readable medium of claim 15 , comprising program code, which when executed by the processor, causes the apparatus to receive from the selected bot, an indication that the selected bot has selected a second bot communicatively connected to the apparatus to respond to the bot client according to the intent of the input.

18 . The non-transitory computer-readable medium of claim 15 , comprising program code, which when executed by the processor, causes the apparatus to:
receive an error condition from the selected bot; select, according to the intent of the input, a second bot from the plurality of bots communicatively connected to the apparatus to respond to the bot client; and pass the input to the second bot.

19 . The non-transitory computer-readable medium of claim 15 , comprising program code, which when executed by the processor, causes the apparatus to:
log the error condition received from the selected bot; and responsive to logging the error condition, update a model for selecting bots.

20 . The non-transitory computer-readable medium of claim 15 , wherein the bot client is provided as part of a social media application.

Assignees

• Samsung Electronics Co Ltd

Inventors

• Lim Patrick H
• Wai King-Sun
• Niu Bo

Classifications

• G06Q10/40

  Business processes related to social networking or social networking services · CPC title

• G06F11/3476

  Data logging (G06F11/14, G06F11/2205 take precedence) · CPC title

• G06F11/0751

  Error or fault detection not based on redundancy (power supply failures G06F1/30; network fault management H04L41/06) · CPC title

• H04L51/02 Primary

  using automatic reactions or user delegation, e.g. automatic replies or chatbot-generated messages · CPC title

• H04L51/046

  Interoperability with other network applications or services · CPC title