System and Method for Error Handling Based on a Boot Profile

Patent metadata

Field	Value
Publication number	US-2017228280-A1
Application number	US-201715499101-A
Country	US
Kind code	A1
Filing date	Apr 27, 2017
Priority date	Mar 25, 2015
Publication date	Aug 10, 2017
Grant date	—

Abstract

An information handling system includes a video interface and an error handler including a service profile. The error handler detects an error in an operation of the information handling system, generates an error report in response to detecting the error, generates a Quick Response (QR) code based on the error report, and sends the QR code to the video interface based upon the service profile.

First claim

What is claimed is:

1 . An information handling system, comprising:
a video interface; and an error handler including a service profile, wherein the error handler:
detects an error in an operation of the information handling system;
generates a Quick Response (QR) code based on the error; and
sends the QR code to the video interface based upon the service profile.

2 . The information handling system of claim 1 , further comprising:
a network interface, wherein further the error handler sends an error report to the network interface based on the service profile.

3 . The information handling system of claim 2 , wherein further the error handler addresses the error report to a first web server via the network interface in response to the information handling system being associated with a first service level agreement and the error handler addresses the error report to a second web server via the network interface in response to the information handling system being associated with a second service level agreement.

4 . The information handling system of claim 2 , wherein the error handler further addresses the error report to a web server coupled to the network interface.

5 . The information handling system of claim 2 , wherein the error handler further addresses the error report to a mail server coupled to the network interface.

6 . The information handling system of claim 2 , wherein the error handler further addresses the error report to a Short Message Service (SMS) server coupled to the network interface.

7 . The information handling system of claim 1 , further comprising:
a display device coupled to the video interface, wherein the video interface displays the QR code on the display device.

8 . The information handling system of claim 1 , further comprising:
a non-volatile memory that stores the service profile.

9 . The information handling system of claim 8 , wherein in generating the QR code the error handler further retrieves a pre-stored QR code associated with the error from the non-volatile memory.

10 . A method comprising:
detecting, by an error handler of an information handling system, an error in an operation of the information handling system; generating a Quick Response (QR) code based on the error; and sending the QR code to a video interface of the information handling system based upon a service profile.

11 . The method of claim 10 , further comprising:
sending an error report to a network interface of the information handling system based on the service profile.

12 . The method of claim 11 , further comprising:
addressing the error report to a first web server via the network interface in response to the information handling system being associated with a first service level agreement; and addressing the error report to a second web server via the network interface in response to the information handling system being associated with a second service level agreement.

13 . The method of claim 11 , further comprising:
addressing the error report to a web server coupled to the network interface.

14 . The method of claim 11 , further comprising:
addressing the error report to a mail server coupled to the network interface.

15 . The method of claim 11 , further comprising:
addressing the error report to a Short Message Service (SMS) server coupled to the network interface.

16 . The method of claim 10 , further comprising:
displaying the QR code on a display device coupled to the video interface.

17 . The method of claim 10 , further comprising:
storing the service profile on a non-volatile memory of the information handling system.

18 . The method of claim 17 , wherein in generating the QR code the method further comprises:
retrieving a pre-stored QR code associated with the error from the non-volatile memory.

19 . An information handling system, comprising:
a video interface; and an error handler including a service profile, wherein the error handler:
detects an error in an operation of the information handling system;
generates a Quick Response (QR) code based on the error;
sends the QR code to the video interface based upon the service profile;
sends an error report based upon the error to a first address in response to the information handling system being associated with a first service level agreement; and
sends the error report to a second address in response to the information handling system being associated with a second service level agreement.

20 . The information handling system of claim 19 , further comprising:
a non-volatile memory that stores the service profile, wherein in generating the QR code the error handler further retrieves a pre-stored QR code associated with the error from the non-volatile memory.

Assignees

• Dell Products Lp

Inventors

• Joshi Anand P
• Herzi Dirie N

Classifications

• G06F11/0766 Primary

  Error or fault reporting or storing · CPC title

• G06F11/0769 Primary

  Readable error formats, e.g. cross-platform generic formats, human understandable formats · CPC title

• G06K19/06037

  multi-dimensional coding · CPC title

• G06F11/0775

  Content or structure details of the error report, e.g. specific table structure, specific error fields · CPC title

• G06F11/0736

  in functional embedded systems, i.e. in a data processing system designed as a combination of hardware and software dedicated to performing a certain function (testing or monitoring of automated control systems G05B23/02) · CPC title