System and method for error handling based on a boot profile

Patent metadata

Field	Value
Publication number	US-9672090-B2
Application number	US-201514668253-A
Country	US
Kind code	B2
Filing date	Mar 25, 2015
Priority date	Mar 25, 2015
Publication date	Jun 6, 2017
Grant date	Jun 6, 2017

Abstract

An information handling system includes a video interface and an error handler including a service profile. The error handler detects an error in an operation of the information handling system, generates an error report in response to detecting the error, generates a Quick Response (QR) code based on the error report, and sends the QR code to the video interface based upon the service profile.

First claim

What is claimed is:

1. An information handling system, comprising:
a video interface; and
an error handler including a service profile, wherein the error handler:
detects an error in an operation of the information handling system;
generates an error report in response to detecting the error;
generates a Quick Response (QR) code based on the error report;
sends the QR code to the video interface based upon the service profile;
receives an updated service profile; and
replaces the service profile with the updated service profile.

2. The information handling system of claim 1 , further comprising:
a network interface, wherein further the error handler sends the error report to the network interface based on the service profile.

3. The information handling system of claim 2 , wherein the error handler further addresses the error report to a web server coupled to the network interface.

4. The information handling system of claim 2 , wherein the error handler further addresses the error report to a mail server coupled to the network interface.

5. The information handling system of claim 2 , wherein the error handler further addresses the error report to a Short Message Service (SMS) server coupled to the network interface.

6. The information handling system of claim 2 , wherein further the error handler addresses the error report to a first web server via the network interface in response to the information handling system being associated with a first service level agreement and the error handler addresses the error report to a second web server via the network interface in response to the information handling system being associated with a second service level agreement.

7. The information handling system of claim 1 , further comprising:
a display device coupled to the video interface, wherein the video interface displays the QR code on the display device.

8. The information handling system of claim 1 , further comprising:
a non-volatile memory that stores the service profile.

9. The information handling system of claim 8 , wherein in generating the QR code the error handler further retrieves a pre-stored QR code associated with the error from the non-volatile memory.

10. A method comprising:
detecting, by an error handler of an information handling system, an error in an operation of the information handling system;
generating an error report in response to detecting the error;
generating a Quick Response (QR) code based on the error report;
sending the QR code to a video interface of the information handling system based upon a service profile;
receiving an updated service profile; and
replacing the service profile with the updated service profile.

11. The method of claim 10 , further comprising:
sending the error report to a network interface of the information handling system based on the service profile.

12. The method of claim 11 , further comprising:
addressing the error report to a web server coupled to the network interface.

13. The method of claim 11 , further comprising:
addressing the error report to a mail server coupled to the network interface.

14. The method of claim 11 , further comprising:
addressing the error report to a Short Message Service (SMS) server coupled to the network interface.

15. The method of claim 10 , further comprising:
displaying the QR code on a display device coupled to the video interface.

16. The method of claim 10 , further comprising:
storing the service profile on a non-volatile memory of the information handling system.

17. A non-transitory computer-readable medium including code for performing a method, the method comprising:
detecting, by an error handler of an information handling system, an error in an operation of the information handling system;
generating an error report in response to detecting the error;
generating a Quick Response (QR) code based on the error report;
sending the QR code to a video interface of the information handling system based upon a service profile;
receiving an updated service profile; and
replacing the service profile with the updated service profile.

18. The computer-readable medium of claim 17 , the method further comprising:
sending the error report to a network interface of the information handling system based on the service profile.

19. The computer-readable medium of claim 17 , the method further comprising:
displaying the QR code on a display device coupled to the video interface.

20. The computer-readable medium of claim 17 , the method further comprising:
storing the service profile on a non-volatile memory of the information handling system.

Assignees

• Dell Products Lp

Inventors

• Joshi Anand P
• Herzi Dirie N

Classifications

• G06F11/0766 Primary

  Error or fault reporting or storing · CPC title

• G06F11/0769 Primary

  Readable error formats, e.g. cross-platform generic formats, human understandable formats · CPC title

• G06K19/06037

  multi-dimensional coding · CPC title

• G06F11/0775 Primary

  Content or structure details of the error report, e.g. specific table structure, specific error fields · CPC title

• G06F11/0736

  in functional embedded systems, i.e. in a data processing system designed as a combination of hardware and software dedicated to performing a certain function (testing or monitoring of automated control systems G05B23/02) · CPC title