Method, apparatus, and computer program product for organizational telemetry discovery within a group based communication system

Patent metadata

Field	Value
Publication number	US-12328645-B2
Application number	US-202217589865-A
Country	US
Kind code	B2
Filing date	Jan 31, 2022
Priority date	Jul 30, 2018
Publication date	Jun 10, 2025
Grant date	Jun 10, 2025

Abstract

Embodiments of the present disclosure provide methods, systems, apparatuses, and computer program products for discovery of organizational telemetry within a group-based communication system and rendering representations thereof.

First claim

What is claimed is:

1. A method comprising:
receiving, from clients associated with user accounts of a communication platform, interaction data indicating interactions of the user accounts with the communication platform;
identifying, based at least in part on the interaction data, a first level of interaction with a first object associated with the communication platform and a second level of interaction with a second object associated with the communication platform;
determining a ranking of the first object and the second object based at least in part on the first level of interaction and the second level of interaction, wherein the first object is a first message or a first document posted within a first channel of the communication platform and the second object is a second message or a second document posted within the first channel or a second channel, different than the first channel, of the communication platform, wherein the first channel resides in a first section of the communication platform that is accessible only to a first subset of the user accounts and the second channel resides in a second section of the communication platform, different than the first section, that is accessible only to a second subset of the user accounts that is different than the first subset;
determining that the first level of interaction is a first extent in which a first set of the user accounts posted a first reply or a first reaction in association with the first message or the first document;
determining that the second level of interaction is a second extent in which a second set of the user accounts posted a second reply or a second reaction in association with the second message or the second document;
generating an interface associated with the interactions, wherein the interface comprises an indicator associated with at least one of the first object or the second object based at least in part on the ranking; and
transmitting the interface for rendering on a display of a client associated with a user account of the user accounts.

2. The method of claim 1 , wherein the interactions include, in association with channels of the communication platform, messages sent, files uploaded or downloaded, links shared or accessed, and the first channel or the second channel joined.

3. The method of claim 1 , further comprising, based at least in part on the first level of interaction, determining a likelihood that a first set of the clients will interact with a second set of the clients via the communication platform.

4. The method of claim 1 , wherein determining the ranking of the first object and the second object comprises:
determining that the first level of interaction is higher than the second level of interaction; and
assigning a first ranking to the first object and a second ranking to the second object based at least in part the first level of interaction being higher than the second level of interaction, wherein the first ranking is higher than the second ranking.

5. The method of claim 1 , wherein at least one of the first object or the second object includes at least one of text, an image, or a video included within a third message transmitted via the first channel or the second channel.

6. The method of claim 1 , wherein:
the first level of interaction corresponds to a first frequency or a first duration in which the user accounts interacted with the first object; and
the second level of interaction corresponds to a second frequency or a second duration in which the user accounts interacted with the second object.

7. The method of claim 1 , wherein the interactions include first interactions of the user accounts with the first object during a first time period and second interactions of the user accounts with the second object during a second time period that is different from, or that at least partially overlaps with, the first time period.

8. A system comprising:
one or more processors; and
one or more computer-executable instructions that, when executed by the one or more processors, cause the one or more processors to:
receive, from clients associated with user accounts of a communication platform, interaction data indicating interactions of the user accounts with the communication platform;
identify, based at least in part on the interaction data, a first level of interaction with a first object associated with the communication platform and a second level of interaction with a second object associated with the communication platform;
determine a ranking of the first object and the second object based at least in part on the first level of interaction and the second level of interaction, wherein the first object is a first message or a first document posted within a first channel of the communication platform and the second object is a second message or a second document posted within the first channel or a second channel, different than the first channel, of the communication platform, wherein the first channel resides in a first section of the communication platform that is accessible only to a first subset of the user accounts and the second channel resides in a second section of the communication platform, different than the first section, that is accessible only to a second subset of the user accounts that is different than the first subset;
determine that the first level of interaction is a first extent in which a first set of the user accounts posted a first reply or a first reaction in association with the first message or the first document;
determine that the second level of interaction is a second extent in which a second set of the user accounts posted a second reply or a second reaction in association with the second message or the second document;
generate an interface associated with the interactions, wherein the interface comprises an indicator associated with at least one of the first object or the second object based at least in part on the ranking; and
transmit the interface for rendering on a display of a client associated with a user account of the user accounts.

9. The system of claim 8 , wherein the interactions include, in association with channels of the communication platform, messages sent, files uploaded or downloaded, links shared or accessed, and the first channel or the second channel joined.

10. The system of claim 8 , wherein the one or more computer-executable instructions further cause the one or more processors to, based at least in part on the first level of interaction, determine a likelihood that a first set of the clients will interact with a second set of the clients via the communication platform.

11. The system of claim 8 , wherein determining the ranking of the first object and the second object comprises:
determining that the first level of interaction is higher than the second level of interaction; and
assigning a first ranking to the first object and a second ranking to the second object based at least in part the first level of interaction being higher than the second level of interaction, wherein the first ranking is higher than the second ranking.

12. The system of claim 8 , wherein at least one of the first object or the second object includes at least one of text, an image, or a video included within a third message transmitted via the first channel or the second channel.

13. The system of claim 8 , wherein:
the first level of interaction corresponds to a first frequency or a first duration in which the user accounts interacted with the first object; and
the second level of interaction corresponds to a second frequency or a second duration in which the user accounts interacted wi

Assignees

• Slack Tech Llc
• Salesforce Inc

Inventors

• Delanghe Jaime
• Schmidt Andrew
• Delgado Joseph
• Katzur Jonathan
• Singh Japinder
• Wills Joshua
• Favreau-Lessard Simon
• Weiss Noah
• Tandalla Luis

Classifications

• H04W8/005

  Discovery of network devices, e.g. terminals · CPC title

• H04L41/22

  comprising specially adapted graphical user interfaces [GUI] · CPC title

• H04L67/12 Primary

  specially adapted for proprietary or special-purpose networking environments, e.g. medical networks, sensor networks, networks in vehicles or remote metering networks · CPC title

• H04W8/186

  Processing of subscriber group data · CPC title

• H04W4/08 Primary

  User group management · CPC title