Multi-service business platform system having conversation intelligence systems and methods
US-2022293107-A1 · Sep 15, 2022 · US
US12047653B2 · US · B2
| Field | Value |
|---|---|
| Publication number | US-12047653-B2 |
| Application number | US-202217934610-A |
| Country | US |
| Kind code | B2 |
| Filing date | Sep 23, 2022 |
| Priority date | Sep 23, 2022 |
| Publication date | Jul 23, 2024 |
| Grant date | Jul 23, 2024 |
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Computer-implemented systems and methods for livestream engagement enhancement are disclosed and may be configured to retrieve a first set of texts; retrieve a second set of texts; transmit a plurality of texts including at least the first and second set of texts for display on one or more user interfaces associated with one or more user devices; receive user interaction data from at least one of the one or more user devices, wherein the user interaction data includes indication of user interaction by one or more users with at least one or more texts of the plurality of texts via at least one of the one or more user interfaces; and transmit each text of the one or more texts to a second user device for display on at least one of a first page or a second page of a second user interface.
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What is claimed is: 1. A computer-implemented system for livestream engagement enhancement, the system comprising: one or more memory devices storing instructions; and one or more processors configured to execute the instructions to perform operations comprising: retrieving, from a database, a first set of texts; retrieving, for each product of one or more products featured in a livestream, a second set of texts, wherein the second set of texts is generated by: compiling a plurality of keywords in review data associated with the product; determining a prevalence value associated with each keyword; selecting one or more keywords based on the determined prevalence value associated with each keyword; organizing the selected one or more keywords; and storing, in the database, the organized keywords as the second set of texts; transmitting a plurality of texts including at least the first and second set of texts for display as a plurality of selectable bubbles on one or more user interfaces associated with one or more user devices; receiving user interaction data from at least one of the one or more user devices, wherein the user interaction data includes indication of selection by one or more users of one or more selectable bubbles of the plurality of selectable bubbles associated with one or more texts of the plurality of texts via at least one of the one or more user interfaces; and transmitting each text of the one or more texts to a second user device for display on at least one of a first page or a second page of a second user interface associated with the second user device, wherein transmitting is based on: determining a text type of the text; based on the text not being a first text type, transmitting the text for display on the first page of the second user interface; and based on the text being a first text type, transmitting the text for display on the second page of the second user interface. 2. The computer-implemented system of claim 1 , wherein determining a prevalence value associated with each keyword comprises counting a number of times each keyword was mentioned in the review data, and wherein selecting one or more keywords based on the determined prevalence value associated with each keyword comprises selecting a predetermined number of keywords with the highest prevalence values based on the determined prevalence value associated with each keyword. 3. The computer-implemented system of claim 1 , wherein organizing the selected one or more keywords includes removing keywords included in a first set of omitted keywords. 4. The computer-implemented system of claim 1 , wherein the instructions further comprise displaying the first set of texts on the first user interface, and not displaying the second set of texts on the first user interface. 5. The computer-implemented system of claim 1 , the one or more processors further configured to execute the instructions to perform operations comprising: retrieving a third set of texts, wherein the third set of texts is generated by: receiving, from the second user device, one or more customized texts; for each customized text of the one or more customized texts: filtering the customized text to determine whether the customized text is restricted; based on the customized text being restricted, transmitting a notification message to the second user device; and based on the customized text not being restricted, including the customized text in the third set of texts. 6. The computer-implemented system of claim 1 , the one or more processors further configured to execute the instructions to perform operations comprising: determining one or more categories associated with a livestream based on one or more products featured in the livestream; and based on the determined one or more categories, retrieving, from the database, a fourth set of texts associated with the one or more categories. 7. The computer-implemented system of claim 1 , wherein determining a text type of the text comprises natural language processing. 8. The computer-implemented system of claim 1 , wherein each text is displayed as a selectable user interface element. 9. The computer-implemented system of claim 8 , wherein each selectable user-interface element includes a maximum of 20 characters. 10. The computer-implemented system of claim 1 , wherein the first set of texts includes a predetermined set of greetings or reactions. 11. A computer-implemented method for livestream engagement enhancement, comprising: retrieving, from a database, a first set of texts; retrieving, for each product of one or more products featured in a livestream, a second set of texts, wherein the second set of texts is generated by: compiling a plurality of keywords in review data associated with the product; determining a prevalence value associated with each keyword; selecting one or more keywords based on the determined prevalence value associated with each keyword; organizing the selected one or more keywords; and storing, in the database, the organized keywords as the second set of texts; transmitting a plurality of texts including at least the first and second set of texts for display as a plurality of selectable bubbles on one or more user interfaces associated with one or more user devices; receiving user interaction data from at least one of the one or more user devices, wherein the user interaction data includes indication of selection by one or more users of one or more selectable bubbles of the plurality of selectable bubbles associated with one or more texts of the plurality of texts via at least one of the one or more user interfaces; transmitting each text of the one or more texts to a second user device for display on at least one of a first page or a second page of a second user interface associated with the second user device, wherein transmitting is based on: determining a text type of the text; based on the text not being a first text type, transmitting the text for display on the first page of the second user interface; and based on the text being a first text type, transmitting the text for display on the second page of the second user interface. 12. The computer-implemented method of claim 11 , wherein determining a prevalence value associated with each keyword comprises counting a number of times each keyword was mentioned in the review data, and wherein selecting one or more keywords based on the determined prevalence value associated with each keyword comprises selecting a predetermined number of keywords with the highest prevalence values based on the determined prevalence value associated with each keyword. 13. The computer-implemented method of claim 11 , wherein organizing the selected one or more keywords includes removing keywords included in a first set of omitted keywords. 14. The computer-implemented method of claim 11 , wherein when the first set of texts is displayed on the first user interface, the second set of texts is not displayed on the first user interface. 15. The computer-implemented method of claim 11 , further comprising: retrieving a third set of texts, wherein the third set of texts is generated by: receiving, from the second user device, one or more customized texts; for each customized text of the one or more customized texts: filtering the customized text to determine whether the customized text is restricted; based on the customized text being restricted, transmitting a notification message to the second user device; and based on the customized text not being restricted, including the customized text
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