Real-time transcription and feed of voice messages based on user presence and preference

Patent metadata

Field	Value
Publication number	US-11909706-B2
Application number	US-202117454123-A
Country	US
Kind code	B2
Filing date	Nov 9, 2021
Priority date	Mar 27, 2020
Publication date	Feb 20, 2024
Grant date	Feb 20, 2024

Abstract

Delivering a transcribed voice message includes detecting receipt of a voice message for delivery to a user, the voice message related to an incoming call for the user; determining a current presence of the user on at least one of a plurality of messaging channels in real time during receipt of the voice message; transcribing the voice message to text in real time; and delivering, in real time, the transcribed voice message to the at least one messaging channel on which the current presence of the user is determined. Delivering the transcribed voice message can also include receiving from the user initial identification of different user accounts, along with authorizations and permissions.

First claim

What is claimed is:

1. A method for delivering a transcribed voice message, the method comprising:
detecting, by a computer, receipt of a voice message for delivery to a user, the voice message related to an incoming call for the user;
receiving and analyzing, by the computer, an indication of messaging channel preference from the user for a plurality of messaging channels;
determining, by the computer, a presence of the user on at least one of the plurality of messaging channels during receipt of the voice message;
determining, by the computer, a ranked list of at least a portion of the plurality of messaging channels based on the indication of messaging channel preference and based on the presence of the user on the at least one of the plurality of messaging channels during receipt of the voice message;
selecting, by the computer, at least one messaging channel from the ranked list for delivery of the transcribed voice message;
receiving, by the computer, the transcribed voice message; and
delivering, by the computer, the transcribed voice message to the at least one messaging channel selected from the ranked list.

2. The method of claim 1 , wherein the indication of messaging channel preference comprises one or more messaging channels associated with different time periods.

3. The method of claim 2 , wherein the different time periods comprise at least one different time period within a single day, or different days within a week, or different weeks within a month.

4. The method of claim 1 , further comprising:
continuously monitoring, by the computer, the plurality of messaging channels to determine a user presence on each messaging channel.

5. The method of claim 1 , further comprising:
continuously monitoring, by the computer, a subset of the plurality of messaging channels to determine a user presence on each messaging channel, wherein the subset is selected based on the indication of messaging channel preference received from the user.

6. The method of claim 1 , further comprising:
developing, by the computer, one or more filter rules based on the indication of messaging channel preference received from the user; and
determining, by the computer, based on application of the one or more filter rules, whether to deliver the transcribed voice message to the at least one messaging channel.

7. The method of claim 6 , wherein the indication of messaging channel preference comprises one or more preferences related to at least one of a time of the incoming call or an originator of the incoming call.

8. The method of claim 1 , wherein selecting the at least one messaging channel comprises selecting two or more messaging channels and wherein delivering the transcribed voice message comprises delivering the transcribed voice message to the two or more messaging channels simultaneously.

9. A system for delivering a transcribed voice message, the system comprising:
a memory device, storing executable instructions; and
a processor in communication with the memory device, the processor when executing the executable instructions:
detects receipt of a voice message for delivery to a user, the voice message related to an incoming call for the user;
receives and analyzes an indication of messaging channel preference from the user for a plurality of messaging channels;
determines a presence of the user on at least one of the plurality of messaging channels during receipt of the voice message;
determines a ranked list of at least a portion of the plurality of messaging channels based on the indication of messaging channel preference and based on the presence of the user on at least one of the plurality of messaging channels during receipt of the voice message;
selects at least one messaging channel from the ranked list for delivery of the transcribed voice message;
receives the transcribed voice message; and
delivers the transcribed voice message to the at least one messaging channel selected from the ranked list.

10. The system of claim 9 , wherein the indication of messaging channel preference comprises one or more messaging channels associated with different time periods.

11. The system of claim 10 , wherein the different time periods comprise at least one different time period within a single day, or different days within a week, or different weeks within a month.

12. The system of claim 9 , wherein the processor when executing the executable instructions:
continuously monitors the plurality of messaging channels to determine a user presence on each messaging channel.

13. The system of claim 9 , wherein the processor when executing the executable instructions:
continuously monitors a subset of the plurality of messaging channels to determine a user presence on each messaging channel, wherein the subset is selected based on the indication of messaging channel preference received from the user.

14. The system of claim 9 , wherein the processor when executing the executable instructions:
develops one or more filter rules based on the indication of messaging channel preference received from the user; and
determines, based on application of the one or more filter rules, whether to deliver the transcribed voice message to the at least one messaging channel.

15. The system of claim 14 , wherein the indication of messaging channel preference comprises one or more preferences related to at least one of a time of the incoming call or an originator of the incoming call.

16. The system of claim 9 , wherein selecting the at least one messaging channel comprises selecting two or more messaging channels and wherein delivering the transcribed voice message comprises delivering the transcribed voice message to the two or more messaging channels simultaneously.

17. A method for delivering a transcribed voice message comprising:
detecting, by a computer, receipt of a voice message for delivery to a user, the voice message related to an incoming call for the user;
in response to detecting receipt of the voice message, determining, by the computer, in real time, a current presence of the user on at least one of a plurality of messaging channels during receipt of the voice message;
receiving, by the computer, the transcribed voice message; and
delivering, by the computer, the transcribed voice message to at least one messaging channel based on the real-time determination of the current presence of the user on the at least one messaging channel.

18. The method of claim 17 , wherein determining the current presence of the user on the at least one of the plurality of messaging channels comprises monitoring one or more activities of the user on one or more of the plurality of messaging channels.

Assignees

• Avaya Man Lp

Inventors

• Daga Navin
• Deole Pushkar Yashavant
• Chopdekar Sandesh

Classifications

• H04L51/56 Primary

  Unified messaging, e.g. interactions between e-mail, instant messaging or converged IP messaging [CPM] · CPC title

• G10L15/22

  Procedures used during a speech recognition process, e.g. man-machine dialogue · CPC title

• G10L15/26 Primary

  Speech to text systems (G10L15/08 takes precedence) · CPC title

• H04L51/043

  using or handling presence information · CPC title

• H04M3/53308

  Message originator indirectly connected to the message centre, e.g. after detection of busy or absent state of a called party · CPC title