Systems and methods for multi-point validation in communication network with associated virtual reality application layer

Patent metadata

Field	Value
Publication number	US-11893150-B2
Application number	US-202217851386-A
Country	US
Kind code	B2
Filing date	Jun 28, 2022
Priority date	Jun 28, 2022
Publication date	Feb 6, 2024
Grant date	Feb 6, 2024

Abstract

With the advent of augmented reality devices becoming increasingly prevalent, accessible, and cross-compatible, there is an opportunity to leverage the capabilities of such devices in order to streamline user interactions related to complex resource activities which require elevated security and typically are only conducted on an in-person basis. The present invention provides systems and methods for securely verifying a user during an augmented reality device session for the purposes of conducting complex resource activities.

First claim

The invention claimed is:

1. A system for augmented reality emulation facilitating user interactions, the system comprising:
a memory device; and
a processing device operatively coupled to the memory device, wherein the processing device is configured to execute computer-readable program code to:
receive an interaction request from a user via an augmented reality device, wherein the interaction request comprises a request to communicate with an entity regarding a resource account;
verify the user's identity via third party decentralized register;
generate an augmented reality session in response to the interaction request via a machine learning engine, wherein generating an augmented reality session comprises initiating a customer service session with the user via depiction of a dynamic avatar, and wherein the dynamic avatar is altered based on the interaction initiated by the user;
transmit a real-time video stream of the dynamic avatar to the augmented reality device; and
continually update the real-time video stream in response to one or more user inputs received via the augmented reality device.

2. The system of claim 1 , wherein the real-time video stream further comprises a computer generated avatar.

3. The system of claim 1 , wherein the augmented reality device further comprises a virtual reality headset.

4. The system of claim 1 , wherein the interaction request further comprises one or more requests for sensitive resource account actions such as title transfer, notarization, resource advances, cashier's checks, retirement account redemptions, currency exchanges, or foreign account transfers.

5. The system of claim 1 , wherein verifying the user's identity via third party decentralized security provisioning service further comprises conducting a verification transaction on a public blockchain to verify ownership of a wallet belonging to the user.

6. The system of claim 1 , further configured to reference a multifactor digital authentication database in conjunction with verifying user's identity via third party decentralized register.

7. A computer program product for augmented reality emulation facilitating user interactions, the computer program product comprising at least one non-transitory computer readable medium comprising computer readable instructions, the instructions comprising instructions for:
receiving an interaction request from a user via an augmented reality device, wherein the interaction request comprises a request to communicate with an entity regarding a resource account;
verifying the user's identity via third party decentralized register;
generating an augmented reality session in response to the interaction request via a machine learning engine, wherein generating an augmented reality session comprises initiating a customer service session with the user via depiction of a dynamic avatar, and wherein the dynamic avatar is altered based on the interaction initiated by the user;
transmitting a real-time video stream of the dynamic avatar to the augmented reality device; and
continually updating the real-time video stream in response to one or more user inputs via the augmented reality device.

8. The computer program product of claim 7 , wherein the real-time video stream further comprises a computer generated avatar.

9. The computer program product of claim 7 , wherein the augmented reality device further comprises a virtual reality headset.

10. The computer program product of claim 7 , wherein the interaction request further comprises one or more requests for sensitive resource account actions such as title transfer, notarization, resource advances, cashier's checks, retirement account redemptions, currency exchanges, or foreign account transfers.

11. The computer program product of claim 7 , wherein verifying the user's identity via third party decentralized security provisioning service further comprises conducting a verification transaction on a public blockchain to verify ownership of a wallet belonging to the user.

12. The computer program product of claim 7 , further configured to reference a multifactor digital authentication database in conjunction with verifying user's identity via third party decentralized register.

13. A computer implemented method for augmented reality emulation facilitating user interactions, said computer implemented method comprising:
providing a computing system comprising a computer processing device and a non-transitory computer readable medium, where the computer readable medium comprises configured computer program instruction code, such that when said instruction code is operated by said computer processing device, said computer processing device performs the following operations:
receiving an interaction request from a user via an augmented reality device, wherein the interaction request comprises a request to communicate with an entity regarding a resource account;
verifying the user's identity via third party decentralized register;
generating an augmented reality session in response to the interaction request via a machine learning engine, wherein generating an augmented reality session comprises initiating a customer service session with the user via depiction of a dynamic avatar, and wherein the dynamic avatar is altered based on the interaction initiated by the user;
transmitting a real-time video stream of the dynamic avatar to the augmented reality device; and
continually updating the real-time video stream in response to one or more user inputs via the augmented reality device.

14. The computer implemented method of claim 13 , wherein the real-time video stream further comprises a computer generated avatar.

15. The computer implemented method of claim 13 , wherein the augmented reality device further comprises a virtual reality headset.

16. The computer implemented method of claim 13 , wherein the interaction request further comprises one or more requests for sensitive resource account actions such as title transfer, notarization, resource advances, cashier's checks, retirement account redemptions, currency exchanges, or foreign account transfers.

17. The computer implemented method of claim 13 , further configured to reference a multifactor digital authentication database in conjunction with verifying user's identity via third party decentralized register.

Assignees

• Bank Of America

Inventors

• Alexander James
• Kennedy Harold Joseph
• Shannon Stephen Thomas
• Smiddy David

Classifications

• G06F3/011 Primary

  Arrangements for interaction with the human body, e.g. for user immersion in virtual reality (blind teaching G09B21/00) · CPC title

• G06Q20/401

  Transaction verification · CPC title

• G06F1/163

  Wearable computers, e.g. on a belt · CPC title

• H04L67/131 Primary

  Protocols for games, networked simulations or virtual reality · CPC title

• H04L67/306

  User profiles · CPC title