Conversational virtual healthcare assistant

Patent metadata

Field	Value
Publication number	US-11829684-B2
Application number	US-202117226268-A
Country	US
Kind code	B2
Filing date	Apr 9, 2021
Priority date	Sep 7, 2012
Publication date	Nov 28, 2023
Grant date	Nov 28, 2023

Abstract

A conversation user interface enables patients to better understand their healthcare by integrating diagnosis, treatment, medication management, and payment, through a system that uses a virtual assistant to engage in conversation with the patient. The conversation user interface conveys a visual representation of a conversation between the virtual assistant and the patient. An identity of the patient, including preferences and medical records, is maintained throughout all interactions so that each aspect of this integrated system has access to the same information. The conversation user interface presents allows the patient to interact with the virtual assistant using natural language commands to receive information and complete task related to his or her healthcare.

First claim

What is claimed is:

1. A non-transitory computer-readable media storing computer-executable instructions that, when executed on one or more processors, cause the one or more processors to perform acts comprising:
causing display of a conversation user interface in conjunction with a content, the conversation user interface being associated with a virtual assistant that is configured with a persona;
receiving input from a user while the user consumes the content, the input comprising at least one of verbal input, keypad input, or touch input;
causing display of the input in the conversation user interface;
determining an intent of the user based at least in part on the input and first context;
determining a response to the input based at least in part on health information of the user and second context that is different than the first context; and
causing display of the response in the conversation user interface as a message from the virtual assistant.

2. The non-transitory computer-readable media as recited in claim 1 , wherein the input is verbal input, and the verbal input is displayed in the conversation user interface in a text format through a speech recognition engine.

3. The non-transitory computer-readable media as recited in claim 1 , wherein the input is verbal input, and the determining a response comprises a combination of interpreting the verbal input through speech recognition techniques and ascertaining a suitable response for the verbal input through natural language processing techniques.

4. The non-transitory computer-readable media as recited in claim 3 , wherein the response is determined based at least in part on first assumptions pertaining to speech recognition of the verbal input and second assumptions pertaining to natural language processing of the verbal input.

5. The non-transitory computer-readable media as recited in claim 4 , wherein the acts further comprise representing the first and second assumptions in association with the response in the conversation user interface.

6. The non-transitory computer-readable media as recited in claim 1 , wherein the input is verbal input; and
the acts further comprise authenticating an identity of the user through analysis of voice patterns contained in the verbal input.

7. The non-transitory computer-readable media as recited in claim 1 , wherein the acts further comprise causing an action on behalf of the user, the action comprising one of:
measuring the blood pressure of the user; and
tracking the user's progress through one or more physical tasks.

8. The computer-readable media as recited in claim 1 , wherein the one or more processors are part of a portable computing device.

9. The computer-readable media as recited in claim 1 , wherein the health information of the user comprises a blood pressure measurement of the user.

10. The computer-readable media as recited in claim 1 , wherein the content is associated with a physical game where the user engages in an activity.

11. The computer-readable media as recited in claim 1 , wherein the first context and the second context comprise one or more patterns of the user.

12. The computer-readable medium as recited in claim 11 , wherein the one or more patterns comprise user weight patterns or user blood pressure patterns.

13. The computer-readable media as recited in claim 1 , wherein the first context and the second context comprise a navigation history of the user.

14. A method comprising:
displaying of a conversation user interface in conjunction with a content by a portable computing device, the conversation user interface being associated with a virtual assistant that is configured with a persona;
receiving input from a user while the user consumes the content by the portable computing device, the input comprising at least one of verbal input, keypad input, or touch input;
causing display of the input in the conversation user interface by the portable computing device;
determining an intent of the user based at least in part on the input and first context by the portable computing device;
determining a response to the input based at least in part on health information of the user and second context that is different than the first context by the portable computing device; and
causing display of the response in the conversation user interface as a message from the virtual assistant by the portable computing device.

15. The method as recited in claim 14 , wherein the acts further comprise causing an action on behalf of the user, the action comprising one of:
measuring the blood pressure of the user; and
tracking the user's progress through one or more physical tasks.

16. The method as recited in claim 14 , wherein the health information of the user comprises a blood pressure measurement of the user.

17. The method as recited in claim 14 , further comprising observing activity of the user.

18. A method comprising:
observing activity of a user by a portable computing device;
displaying of a conversation user interface in conjunction with a content by the portable computing device, the conversation user interface being associated with a virtual assistant that is configured with a persona;
receiving input from the user while the user consumes the content by the portable computing device, the input comprising at least one of verbal input, keypad input, or touch input;
causing display of the input in the conversation user interface by the portable computing device;
determining an intent of the user based at least in part on the input, the observed activity, and a first context by the portable computing device;
determining a response to the input based at least in part on health information of the user, the observed activity, and second context that is different than the first context by the portable computing device; and
causing display of the response in the conversation user interface as a message from the virtual assistant by the portable computing device.

19. The method of claim 18 , wherein observing the activity of the user comprises one or more of:
observing behaviors of the user;
observing patterns of the user; and
observing a navigational history of the user.

20. The method of claim 18 , wherein the response is an option for a physical activity.

Assignees

• Verint Americas Inc

Inventors

• Brown Fred A
• Lawrence Mitchell G
• Morrison Victor O'Brien

Classifications

• G06F3/167 Primary

  Audio in a user interface, e.g. using voice commands for navigating, audio feedback · CPC title

• G06F3/04886

  by partitioning the display area of the touch-screen or the surface of the digitising tablet into independently controllable areas, e.g. virtual keyboards or menus · CPC title

• G10L15/08

  Speech classification or search · CPC title

• G10L15/22

  Procedures used during a speech recognition process, e.g. man-machine dialogue · CPC title

• G16H50/20

  for computer-aided diagnosis, e.g. based on medical expert systems · CPC title