Patient request method

Patent metadata

Field	Value
Publication number	US-11817211-B2
Application number	US-202217843252-A
Country	US
Kind code	B2
Filing date	Jun 17, 2022
Priority date	May 13, 2019
Publication date	Nov 14, 2023
Grant date	Nov 14, 2023

Abstract

A patient request system includes a tablet computer that configured for entry of patient requests. The tablet computer is configured to display a first menu corresponding to basic request categories for a patient. The tablet computer is configured to display a second menu that corresponds to specific patient requests falling under the basic request category selected by the patient using the first menu. A server is configured to receive a specific patient request made by the patient. A notification device is configured to display the specific patient request to a caregiver. A patient request method is also disclosed.

First claim

The invention claimed is:

1. A patient request method comprising
providing a tablet computer to a patient after configuring the tablet computer for entry of patient requests,
displaying on the tablet computer a first menu corresponding to basic request categories for a patient,
receiving a selection on the tablet computer by the patient of one of the basic request categories,
displaying on the tablet computer a second menu corresponding to specific patient requests that falls under the basic request category selected by the patient using the first menu,
receiving a selection on the tablet computer by the patient of one of the specific patient requests,
transmitting the specific patient request selected by the patient to a server configured to receive the specific patient request made by the patient,
providing locating equipment that is operable to determine a location of the tablet computer in a healthcare facility and altering the first menu based on the location, and
if the tablet computer is determined to be located in a maternity ward, then including a maternity option in the first menu, and if the tablet computer is determined not to be located in the maternity ward, then omitting the maternity option from the first menu.

2. The patient request method of claim 1 , further comprising displaying on the tablet computer a list of specific patient requests made by the patient and a status of each specific patient request.

3. The patient request method of claim 1 , further comprising displaying on the tablet computer a list of caregivers assigned to the patient.

4. The patient request method of claim 1 , further comprising displaying on the tablet computer weather information based on a periodically received weather feed.

5. The patient request method of claim 1 , wherein the basic categories included in first menu includes one or more of the following options: I'm thirsty, I'm hungry, I feel, help me with, services, room, bring me, or mother/baby.

6. The patient request method of claim 5 , further comprising, in response to selection of the I'm thirsty option on the first menu, displaying one or more of the following options as the second menu: water, ice, juice, ginger ale, cola, diet cola, clear soda, clear diet soda, nutritional drink, or other drink.

7. The patient request method of claim 5 , further comprising, in response to selection of the I'm hungry option on the first menu, displaying one or more of the following options as the second menu: crackers, meal, Jell-O, other snack, or popsicle.

8. The patient request method of claim 5 , further comprising, in response to selection of the I feel option on the first menu, displaying one or more of the following options as the second menu: sick, pain, hot/cold, cold feet, can't sleep, or other need.

9. The patient request method of claim 5 , further comprising, in response to selection of the help me with option on the first menu, displaying one or more of the following options as the second menu: get up/move, bandage problem, clothes/gown, blood sugar check, IV hurts, get a bath, bathroom, brush teeth, walk, collect bathroom specimen, or other problem.

10. The patient request method of claim 5 , further comprising, in response to selection of the services option on the first menu, displaying one or more of the following options as the second menu: translator, chaplain/clergy, case manager/social worker, visitor information, or other service.

11. The patient request method of claim 5 , further comprising, in response to selection of the room option on the first menu, displaying one or more of the following options as the second menu: I can't reach, room hot/cold, TV/remote control issue, adjust bed, machine is beeping, noisy, lights on/off, sheet change, spill, or other environmental.

12. The patient request method of claim 5 , further comprising, in response to selection of the bring me option on the first menu, displaying one or more of the following options as the second menu: pen/paper, ice pack, pillow, blanket, or other need.

13. The patient request method of claim 5 , further comprising, in response to selection of the mother/baby option on the first menu, displaying one or more of the following options as the second menu: pacifier, baby to/from nursery/bassinet, baby care, swaddling, breastfeeding, breast pump, pad, bottle/formula, diaper, baby wipes, skin time/kangaroo care, baby blanket, other need mother, or other need baby.

14. The patient request method of claim 1 , further comprising, after the patient makes the specific patient request using the tablet computer, displaying on the tablet computer a status of the specific patient request while the specific patient request is pending.

15. The patient request method of claim 14 , wherein the status includes fields that are highlighted to indicate that the specific patient request has been submitted, that the specific patient request has been accepted by a caregiver, and that the specific patient request has been completed.

16. The patient request method of claim 1 , further comprising receiving at the tablet computer voice input from the patient to make specific patient requests.

17. The patient request method of claim 1 , wherein the tablet computer is configured to permit the patient to make and receive phone calls and video calls.

18. The patient request method of claim 1 , further comprising displaying on the tablet computer a third menu including each of the following: visitor hours, parking information, a cafeteria menu, hospital activities, and a TV channel list.

19. The patient request method of claim 1 , further comprising displaying on a notification device of at least one caregiver the specific patient request made by the patient.

20. The patient request method of claim 1 , further comprising displaying on the tablet computer a plurality of selectable icons corresponding to most common requests for the healthcare facility, the plurality of selectable icons that are displayed on the tablet computer varying by unit of the healthcare facility in which the tablet computer is located.

21. The patient request method of claim 20 , further comprising monitoring with the server the patient requests over time and automatically changing the plurality of selectable icons displayed on the tablet computer to match the most common requests that are made in each unit of the healthcare facility based on historical data for the healthcare facility.

Assignees

• Hill Rom Services Inc

Inventors

• Girardeau David M
• Dezelon Kiana M
• Etchison Patrice
• Bergman Whitney C
• Faulks Sherrod L

Classifications

• G16H40/63 Primary

  for local operation · CPC title

• G06F3/0482

  Interaction with lists of selectable items, e.g. menus · CPC title

• G06F3/167

  Audio in a user interface, e.g. using voice commands for navigating, audio feedback · CPC title

• G16H40/20

  for the management or administration of healthcare resources or facilities, e.g. managing hospital staff or surgery rooms · CPC title

• G16H80/00 Primary

  ICT specially adapted for facilitating communication between medical practitioners or patients, e.g. for collaborative diagnosis, therapy or health monitoring · CPC title