Real-time patient experience monitoring system

Patent metadata

Field	Value
Publication number	US-10068461-B2
Application number	US-201715461527-A
Country	US
Kind code	B2
Filing date	Mar 17, 2017
Priority date	Apr 5, 2016
Publication date	Sep 4, 2018
Grant date	Sep 4, 2018

Abstract

A system is provided that monitors information from locating equipment and nurse call equipment and that provides notifications to caregivers so that patient care processes are maintained or modified to ensure high levels of patient satisfaction or patient safety.

First claim

The invention claimed is:

1. A system comprising
locating equipment to track the whereabouts of caregivers in a healthcare facility,
nurse call equipment to receive nurse call requests from patients located in patient rooms of the healthcare facility, the nurse call equipment including at least one nurse call computer that keeps track of an amount of time it takes caregivers to respond to each nurse call and that keeps track of how long at least one caregiver is present in each patient room based on information received by the nurse call computer from the locating equipment, and
a patient experience module that receives information from the nurse call equipment regarding types of nurse calls placed by the patients, the types of nurse calls including a first call type and a second call type, the patient experience module comparing response times for each first call type to a first response time threshold and comparing response times for each second call type to a second response time threshold, the first response time threshold being a different amount of time than the second time threshold, the patient experience module initiating an alert to provide a notification that the first response time threshold or the second response time threshold has been exceeded for one or more of the first call types or the second call types, respectively, wherein at least one of the first response time threshold or the second response time threshold is established based on historical data from patient satisfaction surveys.

2. The system of claim 1 , wherein the first call type is a pain call and the second call type is a normal call, the first response time threshold for the pain call being less than the second response time threshold for the normal call.

3. The system of claim 1 , wherein the first call type is a potty call and the second call type is a normal call, the first response time threshold for the potty call being less than the second response time threshold for the normal call.

4. The system of claim 1 , wherein the information regarding the types of nurse calls placed by the patients is entered manually by a caregiver into a master nurse station computer of the nurse call equipment based on information communicated to the caregiver verbally by the patients.

5. The system of claim 1 , wherein the information regarding the types of nurse calls placed by the patients is determined based on selections made by the patients on nurse call input devices of the nurse call equipment.

6. The system of claim 5 , wherein the nurse call input devices comprises handheld pillow speaker units having a plurality of nurse call buttons, each nurse call button corresponding to a call type that is different than each of the other nurse call buttons.

7. The system of claim 5 , wherein the nurse call input devices comprises a plurality of nurse call buttons provided on hospital beds located in the patient rooms, each nurse call button corresponding to a call type that is different than each of the other nurse call buttons.

8. The system of claim 1 , wherein the notification comprises at least one of the following: (1) a message appearing on a wireless communication device carried by at least one caregiver (2) a message appearing on a status board display located in a caregiver work area, (3) a message appearing on a master nurse station computer of the nurse call system, or (4) illumination of at least one light of an indicator assembly located adjacent a door of at least one of the patient rooms.

9. The system of claim 1 , wherein the notification comprises at least two of the following: (1) a message appearing on a wireless communication device carried by at least one caregiver (2) a message appearing on a status board display located in a caregiver work area, (3) a message appearing on a master nurse station computer of the nurse call system, or (4) illumination of at least one light of an indicator assembly located adjacent a door of at least one of the patient rooms.

10. The system of claim 1 , wherein the notification comprises at least three of the following: (1) a message appearing on a wireless communication device carried by at least one caregiver (2) a message appearing on a status board display located in a caregiver work area, (3) a message appearing on a master nurse station computer of the nurse call system, or (4) illumination of at least one light of an indicator assembly located adjacent a door of at least one of the patient rooms.

11. The system of claim 1 , wherein the notification comprises all of the following: (1) a message appearing on a wireless communication device carried by at least one caregiver (2) a message appearing on a status board display located in a caregiver work area, (3) a message appearing on a master nurse station computer of the nurse call system, or (4) illumination of at least one light of an indicator assembly located adjacent a door of at least one of the patient rooms.

12. The system of claim 1 , wherein the first response time threshold and the second response time threshold are both established based on historical data from patient satisfaction surveys.

13. A system comprising
locating equipment to track the whereabouts of caregivers in a healthcare facility,
nurse call equipment to receive nurse call requests from patients located in patient rooms of the healthcare facility, the patient rooms being divided up into at least a first unit of the healthcare facility and a second unit of the healthcare facility, the nurse call equipment including at least one nurse call computer that keeps track of an amount of time it takes caregivers to respond to each nurse call and that keeps track of how long at least one caregiver is present in each patient room based on information received by the nurse call computer from the locating equipment, and
a patient experience module that receives information from the nurse call equipment regarding types of nurse calls placed by the patients, the types of nurse calls including a first call type and a second call type, the patient experience module comparing response times for each first call type to a first response time threshold for the first unit and comparing response times for each second call type to a second response time threshold for the first unit, the first response time threshold being a different amount of time than the second time threshold, the patient experience module initiating an alert to provide a notification that the first response time threshold or the second response time threshold has been exceeded for one or more of the first call types or the second call types of the first unit, respectively, and the patient experience module comparing response times for each first call type to a third response time threshold for the second unit and comparing response times for each second call type to a fourth response time threshold for the second unit, the third response time threshold being a different amount of time than the fourth time threshold, the patient experience module initiating an alert to provide a notification that the third response time threshold or the fourth response time threshold has been exceed for one or more of the first call types or the second call types of the second unit, respectively, wherein at least one of the first, second, third or fourth response time thresholds is established based on historical data from patient satisfaction surveys.

14. The system of claim 13 , wherein the first response time threshold is a different amount of time than the third response time threshold.

15. The system of claim 13 , wherein the second response time thre

Assignees

• Hill Rom Services Inc

Inventors

• Wildman Timothy D
• Brasac Teresa
• Harrison Patrick D

Classifications

• G08B25/10

  using wireless transmission systems {(G08B25/009 takes precedence)} · CPC title

• G16H40/20

  for the management or administration of healthcare resources or facilities, e.g. managing hospital staff or surgery rooms · CPC title

• G06Q50/22

  Social work or social welfare, e.g. community support activities or counselling services · CPC title

• G08B25/12 Primary

  Manually actuated calamity alarm transmitting arrangements {emergency non-personal manually actuated alarm, activators, e.g. details of alarm push buttons mounted on an infrastructure} · CPC title

• G06Q10/087 Primary

  Inventory or stock management, e.g. order filling, procurement or balancing against orders · CPC title