Methods, apparatus and system for mobile piggybacking

Patent metadata

Field	Value
Publication number	US-11778439-B2
Application number	US-202217734288-A
Country	US
Kind code	B2
Filing date	May 2, 2022
Priority date	Nov 8, 2012
Publication date	Oct 3, 2023
Grant date	Oct 3, 2023

Abstract

Methods, systems, and apparatus for providing assistance to a user of a mobile application are described. A request to establish a session for a single mobile application executing on a mobile device is received on a remote device via an application programming interface (API) that is integrated with the single mobile application. Information from the single mobile application is received on the remote device via the API, the information including information about the single mobile application. A command is sent from the remote device to the mobile device, causing the mobile device to execute the command in the single mobile application.

First claim

The invention claimed is:

1. A method comprising:
receiving, on a remote device via an application programming interface (API) that is integrated with a single mobile application executing on a mobile device, a request to establish a session for the single mobile application;
receiving, on the remote device via the API, information from the single mobile application, the information including information about the single mobile application; and
sending a command from the remote device to the mobile device, causing the mobile device to execute the command in the single mobile application.

2. The method of claim 1 , wherein the information includes content of a display of the single mobile application.

3. The method of claim 1 , wherein the API establishes a connection between the remote device and the mobile device.

4. The method of claim 1 , wherein a voice connection between the remote device and the mobile device is established in the session.

5. The method of claim 1 , wherein the method further comprises receiving a command to terminate the session.

6. The method of claim 1 , wherein the mobile device utilizes a first operating system and the remote device utilizes a second operating system that is different than the first operating system.

7. The method of claim 1 , wherein the method further comprises using encryption during the session.

8. A machine-readable storage media comprising computer-executable instruction that, when executed by at least one processor, causes the at least one processor to perform operations comprising:
receiving, on a remote device via an application programming interface (API) that is integrated with a single mobile application executing on a mobile device, a request to establish a session for the single mobile application;
receiving, on the remote device via the API, information from the single mobile application, the information including information about the single mobile application; and
sending a command from the remote device to the mobile device, causing the mobile device to execute the command in the single mobile application.

9. The machine-readable storage media of claim 8 , wherein the information includes content of a display of the single mobile application.

10. The machine-readable storage media of claim 8 , wherein the API establishes a connection between the remote device and the mobile device.

11. The machine-readable storage media of claim 8 , wherein a voice connection between the remote device and the mobile device is established in the session.

12. The machine-readable storage media of claim 8 , wherein the operations further comprise receiving a command to terminate the session.

13. The machine-readable storage media of claim 8 , wherein the mobile device utilizes a first operating system and the remote device utilizes a second operating system that is different than the first operating system.

14. The machine-readable storage media of claim 8 , wherein the operations further comprise using encryption during the session.

15. A remote device comprising:
at least one processor; and
memory encoding computer-executable instructions that, when executed by the at least one processor, causes the at least one processor to perform operations comprising:
receiving, on the remote device via an application programming interface (API) that is integrated with a single mobile application executing on a mobile device, a request to establish a session for the single mobile application;
receiving, on the remote device via the API, information from the single mobile application, the information including information about the single mobile application; and
sending a command from the remote device to the mobile device, causing the mobile device to execute the command in the single mobile application.

16. The remote device of claim 15 , wherein the information includes content of a display of the single mobile application.

17. The remote device of claim 15 , wherein the API establishes a connection between the remote device and the mobile device.

18. The remote device of claim 15 , wherein a voice connection between the remote device and the mobile device is established in the session.

19. The remote device of claim 15 , wherein the operations further comprise receiving a command to terminate the session.

20. The remote device of claim 15 , wherein the mobile device utilizes a first operating system and the remote device utilizes a second operating system that is different than the first operating system.

Assignees

• Ebay Inc

Inventors

• Hamilton Scot Fraser
• Tol Ladd Van
• Shardlow Luke
• Chard Jonathan David
• Olson Matthew

Classifications

• H04W4/50 Primary

  Service provisioning or reconfiguring · CPC title

• G06F3/1454

  involving copying of the display data of a local workstation or window to a remote workstation or window so that an actual copy of the data is displayed simultaneously on two or more displays, e.g. teledisplay · CPC title

• H04L67/025

  for remote control or remote monitoring of applications · CPC title

• H04L67/131

  Protocols for games, networked simulations or virtual reality · CPC title

• G09G2370/022

  Centralised management of display operation, e.g. in a server instead of locally · CPC title