Service desk data transfer interface
US-9792387-B2 · Oct 17, 2017 · US
US11740873B2 · US · B2
| Field | Value |
|---|---|
| Publication number | US-11740873-B2 |
| Application number | US-202117445144-A |
| Country | US |
| Kind code | B2 |
| Filing date | Aug 16, 2021 |
| Priority date | Sep 18, 2019 |
| Publication date | Aug 29, 2023 |
| Grant date | Aug 29, 2023 |
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A computational instance may include, in database tables, representations of computing services provided by remote networks. One or more processors disposed in the computational instance may cause a computing-service-neutral cloud integration application to perform operations including: obtaining a specification related to a remote network, where the specification defines: (i) an integration point for the remote network, (ii) a pagination type associated with the integration point, and (iii) mappings between descriptions of the computing services provided by the remote network and fields of the database tables. The operations may further include requesting and receiving, via the integration point, first descriptions of the computing services; determining, from the pagination type and the integration point, a second integration point for the remote network; requesting and receiving, via the second integration point, second descriptions; and storing, in the database tables, the first descriptions and the second descriptions in accordance with the mappings.
Opening claim text (preview).
What is claimed is: 1. A computing system comprising: a computational instance including persistent storage configured to store, in database tables, representations of computing services provided by remote networks; and one or more processors disposed within the computational instance and configured to cause a cloud integration application to perform operations including: generating a graphical user interface (GUI) having user interface elements that correspond to parameters of a specification of a remote network, wherein the parameters of the specification comprise: (i) an integration point of the remote network, (ii) a pagination type associated with responses received from the integration point, (iii) a set of mappings between descriptions of the computing services provided by the remote network that appear in the responses and fields of the database tables, and (iv) authentication credentials to access the remote network; providing the GUI to a client device; receiving the parameters of the specification from the client device via the GUI; requesting and receiving, from the integration point, the descriptions of the computing services provided by the remote network, wherein requesting comprises authenticating with the remote network using the authentication credentials; and storing, in the fields of the database tables, the descriptions in accordance with the set of mappings. 2. The computing system of claim 1 , wherein the one or more processors are configured to cause the cloud integration application to perform operations including: determining, from the pagination type and the integration point, a second integration point of the remote network. 3. The computing system of claim 2 , wherein the integration point comprises a uniform resource locator (URL) that includes a host associated with the remote network and a path, wherein the pagination type comprises a next endpoint pagination that specifies a new path, and wherein the second integration point comprises a second URL that includes the host associated with the remote network and the new path. 4. The computing system of claim 2 , wherein the integration point comprises a URL that includes a host associated with the remote network, a path, and a query string, wherein the pagination type comprises a next link pagination that specifies a new query string, wherein the second integration point comprises a second URL that includes the host associated with the remote network, the path, and the new query string, and wherein the new query string comprises a key value pair that is determined based on information within the first descriptions of the computing services provided by the remote network. 5. The computing system of claim 2 , wherein the integration point comprises a URL that includes a host associated with the remote network, a path, and a query string that contains an offset parameter and a size parameter, wherein the pagination type comprises an offset pagination that specifies a new query string that contains a second offset parameter and the size parameter, and wherein the second integration point comprises a second URL that includes the host associated with the remote network, the path, and the new query string. 6. The computing system of claim 2 , wherein the integration point comprises a URL that includes a host associated with the remote network, a path, and a query string that contains a page parameter, wherein the pagination type comprises a page-based pagination that specifies a new query string that includes a second page parameter, and wherein the second integration point comprises a second URL that includes the host associated with the remote network, the path, and the new query string. 7. The computing system of claim 2 , wherein the one or more processors are configured to cause the cloud integration application to perform operations including: requesting and receiving, from the second integration point, second descriptions of the computing services provided by the remote network; and storing, in the fields of the database tables, the second descriptions according to the set of mappings. 8. The computing system of claim 7 , wherein the first descriptions of the computing services comprise an array of descriptions, and wherein, to request and receive the second descriptions of the computing services, the one or more processors are configured to cause the cloud integration application to perform operations including: for each respective description in the array of descriptions: modifying the second integration point with a parameter provided in the respective description; and requesting and receiving, from the second integration point as modified, a subset of the second descriptions. 9. The computing system of claim 8 , wherein the subset of the second descriptions comprises a second array of descriptions, and wherein the one or more processors are configured to cause the cloud integration application to perform operations including: determining, from the pagination type and the second integration point, a third integration point of the remote network; requesting and receiving, from the third integration point, third descriptions of the computing services provided by the remote network, wherein requesting and receiving the third descriptions comprises: for each respective description in the second array of descriptions: modifying the third integration point with an additional parameter provided in the respective description; and requesting and receiving, from the third integration point as modified, an additional subset of the third descriptions. 10. The computing system of claim 1 , wherein the user interface elements of the GUI comprise a test option, and wherein, in response to receiving a selection of the test option, the one or more processors are configured to cause the cloud integration application to perform operations including: determining, from the pagination type and the integration point, a second integration point of the remote network; requesting and receiving, via the second integration point, second descriptions of the computing services provided by the remote network; and updating the GUI to present the first descriptions and the second descriptions on the client device. 11. The computing system of claim 1 , wherein the one or more processors are configured to cause the cloud integration application to perform operations including: receiving second parameters of a second specification from the client device via the GUI, wherein the second parameters of the second specification comprise: (i) a second integration point of a second remote network, (ii) a second pagination type associated with second responses received from the second integration point, and (iii) a second set of mappings between second descriptions of the computing services provided by the second remote network that appear in the second responses and the fields of the database tables; and storing the second specification within the persistent storage. 12. A computer-implemented method, comprising: generating a graphical user interface (GUI) having user interface elements that correspond to parameters of a specification of a remote network, wherein the parameters of the specification comprise: (i) an integration point of the remote network, (ii) a pagination type associated with responses received from the integration point, and (iii) a set of mappings between descriptions of computing services provided by the remote network that appear in the responses and fields of database tables within a persistent storage, wherein the database tables are configured to store representations of the computing ser
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