Graphical user interface for inter-party communication with automatic scoring

Patent metadata

Field	Value
Publication number	US-11443104-B2
Application number	US-202016921217-A
Country	US
Kind code	B2
Filing date	Jul 6, 2020
Priority date	May 5, 2017
Publication date	Sep 13, 2022
Grant date	Sep 13, 2022

Abstract

An embodiment may involve transmitting, to a first client device, a representation of a first graphical user interface. The first graphical user interface may define fillable web-based forms. The embodiment may involve receiving, from the first client device, a first submission of the fillable web-based forms. The embodiment may involve transmitting, to a second client device, a representation of a second graphical user interface. The second graphical user interface may allow the second client device to fill out the fillable web-based forms. The embodiment may further involve receiving, from the second client device, a second submission of the fillable web-based forms. The embodiment may further involve determining numerical scores associated with each of the fillable web-based forms. The embodiment may also involve transmitting a representation of a third graphical user interface. The third graphical user interface may show the fillable web-based forms and their respective numerical scores.

First claim

What is claimed is:

1. A non-transitory machine-readable medium comprising instructions that, when executed by a processor, cause the processor to perform operations comprising:
receiving, via a vendor portal of a network management platform, a submission from a vendor, the submission comprising one or more answers to one or more questions of a web-based questionnaire;
identifying one or more deficiencies in the one or more answers;
determining a score associated with the submission, wherein the score is determined based at least in part on the one or more answers to the one or more questions, wherein the one or more deficiencies negatively affect the determined score;
providing, via the network management platform, the determined score associated with the submission to an enterprise client device of the network management platform; and
providing to the vendor, via the vendor portal of the network management platform, an indication of the one or more deficiencies corresponding to the submission, wherein the indication of the one or more deficiencies comprises a respective priority level, for each of the one or more deficiencies, associated with how much each of the one or more deficiencies negatively affect the determined score.

2. The non-transitory medium of claim 1 , wherein the operations comprise receiving, via the network management platform, weightings corresponding to the one or more questions of the web-based questionnaire, wherein the score is determined based at least in part on the weightings.

3. The non-transitory medium of claim 2 , wherein the respective priority level of each of the one or more deficiencies is determined based at least in part on the weightings.

4. The non-transitory medium of claim 2 , wherein different answers to a single question of the one or more questions are weighted differently based at least in part on the weightings, and wherein the weightings comprise sub-weights corresponding to subsections of the web-based questionnaire.

5. The non-transitory medium of claim 1 , wherein the operations comprise:
receiving, via the network management platform, an updated submission in response to the provided indication of the one or more deficiencies, wherein the updated submission comprises at least one answer that is different from the one or more answers; and
updating the score based at least in part on the updated submission.

6. The non-transitory medium of claim 1 , wherein the web-based questionnaire comprises a document request, a multiple-choice question, a string input question, or a combination thereof.

7. The non-transitory medium of claim 1 , wherein the operations comprise providing a graphical user interface configured to facilitate:
customizing the web-based questionnaire based at least in part on one or more questionnaire templates; and
displaying an assessment of the submission.

8. The non-transitory medium of claim 1 , wherein the operations comprise providing a graphical user interface configured to facilitate:
filling out the web-based questionnaire;
displaying the indication of the one or more deficiencies; and
remediation of the one or more deficiencies.

9. The non-transitory medium of claim 1 , wherein the one or more deficiencies comprise incomplete answers, unsatisfactory answers, or a combination thereof.

10. A system comprising:
a processor; and
non-transitory memory comprising instructions that, when executed by the processor, cause the processor to perform operations comprising:
receiving, via a vendor portal and from a client device of a vendor, a submission comprising one or more answers to one or more questions of a web-based questionnaire;
identifying one or more deficiencies in the one or more answers;
determining a score associated with the submission, wherein the score is determined based at least in part on the one or more answers to the one or more questions, wherein the one or more deficiencies negatively affect the determined score;
providing the determined score associated with the submission to an enterprise client device; and
providing, to the client device of the vendor, an indication of the one or more deficiencies corresponding to the submission, wherein the indication of the one or more deficiencies comprises a respective priority level, for each of the one or more deficiencies, associated with how much each of the one or more deficiencies negatively affect the determined score.

11. The system of claim 10 , wherein the web-based questionnaire corresponds to one or more vendor policies.

12. The system of claim 11 , wherein the score is determined based at least in part on a comparison of each of the one or more vendor policies a corresponding enterprise policy, wherein a deficiency of the one or more deficiencies corresponds to a policy of the one or more vendor policies that is insufficient compared to the corresponding enterprise policy.

13. The system of claim 10 , wherein the operations comprise receiving, via the enterprise client device, weightings corresponding to the one or more questions of the web-based questionnaire, wherein the score is determined based at least in part on the weightings.

14. The system of claim 13 , wherein the respective priority level of each of the one or more deficiencies is determined based at least in part on the weightings.

15. The system of claim 10 , wherein the indication of the one or more deficiencies comprises a description of a deficiency of the one or more deficiencies, the respective priority level of the deficiency, and a state of resolution of the deficiency.

16. A method comprising:
receiving, via a vendor portal of a network management platform, a submission from a vendor, the submission comprising one or more answers to one or more questions of a web-based questionnaire;
identifying one or more deficiencies in the one or more answers;
determining a score associated with the submission based at least in part on one or more weights assigned to the one or more questions, wherein the score is determined based at least in part on the one or more answers to the one or more questions, wherein the one or more deficiencies negatively affect the determined score;
providing, via the network management platform, the determined score associated with the submission to an enterprise client device of the network management platform; and
providing to the vendor, via the vendor portal, an indication of the one or more deficiencies corresponding to the submission, wherein the indication of the one or more deficiencies comprises a respective priority level, for each of the one or more deficiencies, associated with how much each of the one or more deficiencies negatively affect the determined score.

17. The method of claim 16 , comprising providing the web-based questionnaire to a candidate vendor, wherein the one or more answers correspond to policies of the candidate vendor.

18. The method of claim 16 , comprising receiving, from the enterprise client device of the network management platform, the one or more weights, wherein a first answer to a first question of the one or more questions affects the score more than a second answer to a second question of the one or more questions according to the one or more weights.

19. The method of claim 16 , comprising receiving, via the network management platform, an updated submission in response to the indication of the one or more deficiencies, wherein the updated submission comprises at least one answer that is different from the one or more answers.

Assignees

• Servicenow Inc

Inventors

• Byun Harold
• Reybok Richard
• Barkovic David
• Tero Vivian Gopico

Classifications

• G06F40/174 Primary

  Form filling; Merging · CPC title

• H04L67/02

  based on web technology, e.g. hypertext transfer protocol [HTTP] · CPC title

• G06F9/44505

  Configuring for program initiating, e.g. using registry, configuration files · CPC title

• G06F9/451 Primary

  Execution arrangements for user interfaces · CPC title