Virtual assistant focused user interfaces

Patent metadata

Field	Value
Publication number	US-11099867-B2
Application number	US-201916600695-A
Country	US
Kind code	B2
Filing date	Oct 14, 2019
Priority date	Apr 18, 2013
Publication date	Aug 24, 2021
Grant date	Aug 24, 2021

Abstract

Conversation user interfaces that are configured for virtual assistant interaction may include contextual interface items that are based on contextual information. The contextual information may relate to a current or previous conversation between a user and a virtual assistant and/or may relate to other types of information, such as a location of a user, an orientation of a device, missing information, and so on. The conversation user interfaces may additionally, or alternatively, control an input mode based on contextual information, such as an inferred input mode of a user or a location of a user. Further, the conversation user interfaces may tag conversation items by saving the conversation items to a tray and/or associating the conversation items with indicators.

First claim

What is claimed is:

1. One or more tangible computer-readable storage media storing computer-readable instructions that, when executed, instruct one or more processors to perform operations comprising:
identifying contextual information associated with a user;
causing a conversation user interface to be displayed by a mobile smart device to enable a conversation between the user of the mobile smart device and a virtual assistant implemented at least in part by the mobile smart device, wherein the contextual information comprises at least one of: location information indicating a location of the mobile smart device and input history indicating one or more input modes that the user has previously used to interact with the conversation user interface;
controlling a text input mode of the conversation user interface according to the contextual information;
based on the contextual information and while in the text input mode, determining a speech input mode that enables an enhanced interaction with the virtual assistant; and
while in the text input mode, displaying a suggestion item to the user in the conversational user interface that suggests the speech input mode instead of the text input mode of the conversational user interface;
based on further contextual information and while in the speech input mode, determining the text input mode that enables an enhanced interaction with the virtual assistant; and while in the speech input mode, providing a suggestion item to the user in the conversational user interface that suggests the text input mode instead of the speech input mode of the conversational user interface.

2. The one or more tangible computer-readable storage media of claim 1 , wherein:
the contextual information comprises location information indicating a location of the smart device; and
the controlling comprises causing the conversation user interface to be presented with an input mode that is selected based at least in part on the location of the smart device, the conversation user interface being configured with the text input mode as a primary mode of input.

3. The one or more tangible computer-readable storage media of claim 1 , wherein:
the contextual information comprises input history indicating one or more input modes that the user has previously used to interact with the conversation user interface or another user interface; and
the controlling comprises causing the conversation user interface to be presented with the text input mode from among the one or more input modes that have been previously used by the user, the conversation user interface being configured with the text input mode as a primary mode of input.

4. The one or more tangible computer-readable storage media of claim 1 , wherein:
the contextual information indicates an inferred type of input mode of the user; and
the controlling comprises causing the conversation user interface to interact with the user through the inferred type of input mode of the user, the conversation user interface being configured with the text input mode as a primary mode of input.

5. The one or more tangible computer-readable storage media of claim 4 , wherein:
the controlling comprises displaying a keyboard within or proximate to the conversation user interface.

6. The one or more tangible computer-readable storage media of claim 4 , wherein:
the inferred type of input mode of the user comprises touch input; and
the controlling comprises displaying a selectable icon to receive touch input.

7. The one or more tangible computer-readable storage media of claim 4 , wherein:
the inferred type of input mode of the user comprises speech input; and
the controlling comprises listening for audio through a microphone of the smart device.

8. The one or more tangible computer-readable storage media of claim 1 , further comprising computer-readable instructions that, when executed, instruct the one or more processors to perform operations comprising:
determine that the user has used the text input mode more than a particular number of times; and
in response to the determination, displaying the suggestion item to the user in the conversational user interface that suggests the speech input mode instead of the text input mode of the conversational user interface.

9. The one or more tangible computer-readable storage media of claim 1 , further comprising computer-readable instructions that, when executed, instruct the one or more processors to perform operations comprising:
determine that the user has used the text input mode for an extended period of time; and
in response to the determination, displaying the suggestion item to the user in the conversational user interface that suggests the speech input mode instead of the text input mode of the conversational user interface.

10. One or more tangible computer-readable storage media storing computer-readable instructions that, when executed, instruct one or more processors to perform operations comprising:
identifying contextual information associated with a user;
causing a conversation user interface to be displayed by a mobile smart device to enable a conversation between the user of the mobile smart device and a virtual assistant implemented at least in part by the mobile smart device, wherein the contextual information comprises at least one of: location information indicating a location of the mobile smart device and input history indicating one or more input modes that the user has previously used to interact with the conversation user interface;
controlling a speech input mode of the conversation user interface according to the contextual information;
based on the contextual information and while in the speech input mode, determining a text input mode that enables an enhanced interaction with the virtual assistant; and
while in the speech input mode, displaying a suggestion item to the user in the conversational user interface that suggests the text input mode instead of the speech input mode of the conversational user interface;
based on further contextual information and while in the text input mode, determining the speech input mode that enables an enhanced interaction with the virtual assistant; and while in the text input mode, providing a suggestion item to the user in the conversational user interface that suggests the speech input mode instead of the text input mode of the conversational user interface.

Assignees

• Verint Americas Inc

Inventors

• Brown Fred A
• Miller Tanya M
• Morris Richard

Classifications

• C07K16/1145

  Env proteins, e.g. gp41, gp110/120, gp160, V3, principal neutralising domain [PND] or CD4-binding site · CPC title

• G10L15/22

  Procedures used during a speech recognition process, e.g. man-machine dialogue · CPC title

• C12N2740/16134

  Use of virus or viral component as vaccine, e.g. live-attenuated or inactivated virus, VLP, viral protein · CPC title

• C12N2740/16122

  New viral proteins or individual genes, new structural or functional aspects of known viral proteins or genes · CPC title

• C07K16/2812

  against CD4 · CPC title