Elevator system passenger frustration reduction

Patent metadata

Field	Value
Publication number	US-11040851-B2
Application number	US-201815963320-A
Country	US
Kind code	B2
Filing date	Apr 26, 2018
Priority date	Apr 26, 2018
Publication date	Jun 22, 2021
Grant date	Jun 22, 2021

Abstract

A method of controlling an elevator system incudes collecting one or more frustration indicators of a passenger during usage of the elevator system by the passenger; collecting one or more frustration factors; correlating the one or more frustration factors to the one or more frustration indicators to generate one or more preferences for the passenger; generating a profile for the passenger in response to the correlating, the profile including the one or more preferences; and controlling operation of the elevator system in response to the one or more preferences to reduce frustration of the passenger during interaction with the elevator system.

First claim

What is claimed is:

1. A method of controlling an elevator system, the method comprising:
identifying a passenger;
collecting one or more frustration indicators of the passenger during usage of the elevator system by the passenger;
collecting one or more frustration factors;
correlating the one or more frustration factors to the one or more frustration indicators to generate one or more preferences for the passenger;
generating a profile for the passenger in response to the correlating, the profile including the one or more preferences; and
controlling operation of the elevator system in response to the one or more preferences to reduce frustration of the passenger during interaction with the elevator system.

2. The method of claim 1 further comprising:
ranking the one or more frustration factors from more frustrating to less frustrating.

3. The method of claim 1 further comprising:
ranking the one or more preferences from most likely to reduce frustration to least likely to reduce frustration.

4. The method of claim 1 further comprising:
controlling operation of the elevator system to reduce total frustration of a group of passengers during interaction with the elevator system.

5. The method of claim 1 wherein:
the one or more frustration factors comprise internal frustration factors and external elevator factors.

6. The method of claim 5 wherein:
the internal frustration factors comprise one or more of conditions within the elevator car, wait time for the elevator car, number of other passengers in the elevator car, number of stops during travel and overall travel time.

7. The method of claim 5 wherein:
the external frustration factors include local traffic, local weather, time of day and day of week.

8. An elevator system comprising:
an elevator car located within an elevator shaft;
at least one sensor;
an elevator controller arranged to control travel of the elevator car; and
a computing system in communication with the at least one sensor and the elevator controller, wherein the computing system is configured to implement:
identifying a passenger;
collecting one or more frustration factors of the passenger;
correlating the one or more frustration factors to the one or more frustration indicators to generate one or more preferences for the passenger;
generating a profile for the passenger in response to the correlating, the profile including the one or more preferences; and
controlling operation of the elevator system in response to the one or more preferences to reduce frustration of the passenger during interaction with the elevator system.

9. The elevator system of claim 8 wherein:
the controller is configured to implement ranking the one or more frustration factors from more frustrating to less frustrating.

10. The elevator system of claim 8 wherein:
the controller is configured to implement ranking the one or more preferences from most likely to reduce frustration to least likely to reduce frustration.

11. The elevator system of claim 8 wherein:
the controller is configured to implement controlling operation of the elevator system to reduce total frustration of a group of passengers during interaction with the elevator system.

12. The elevator system of claim 8 wherein:
the one or more frustration factors comprise internal frustration factors and external elevator factors.

13. The elevator system of claim 12 wherein:
the internal frustration factors comprise one or more of conditions within the elevator car, wait time for the elevator car, number of other passengers in the elevator car, number of stops during travel and overall travel time.

14. The elevator system of claim 12 wherein:
the external frustration factors include local traffic, local weather, time of day and day of week.

15. A computer program product for controlling an elevator system, the computer program product comprising a non-transitory computer readable storage medium having program instructions embodied therewith, the program instructions executable by a processor to cause the processor to implement operations comprising:
identifying a passenger;
collecting one or more frustration indicators of the passenger during usage of the elevator system by the passenger;
collecting one or more frustration factors;
correlating the one or more frustration factors to the one or more frustration indicators to generate one or more preferences for the passenger;
generating a profile for the passenger in response to the correlating, the profile including the one or more preferences; and
controlling operation of the elevator system in response to the one or more preferences to reduce frustration of the passenger during interaction with the elevator system.

Assignees

• Otis Elevator Co

Inventors

• Florentino Liano Blanca
• Tiwari Ankit
• Agrawal Piyush

Classifications

• B66B1/468 Primary

  Call registering systems · CPC title

• B66B2201/223

  Taking into account the separation of passengers or groups · CPC title

• B66B1/28

  electrical (detecting excessive speed B66B5/04 {; control of electrical motor H02P}) · CPC title

• B66B2201/402

  by historical, statistical or predicted traffic data, e.g. by learning · CPC title

• B66B1/2408 Primary

  where the allocation of a call to an elevator car is of importance, i.e. by means of a supervisory or group controller · CPC title