Operation of device and application discovery for a managed network

Patent metadata

Field	Value
Publication number	US-11032691-B2
Application number	US-201916418731-A
Country	US
Kind code	B2
Filing date	May 21, 2019
Priority date	Oct 2, 2017
Publication date	Jun 8, 2021
Grant date	Jun 8, 2021

Abstract

An example embodiment may involve providing for display a discovery schedule creation page for creating a discovery schedule. The embodiment may also involve, in response to receiving user input indicative of creation of a discovery schedule via the discovery schedule creation page, providing for display a discovery process page. Providing the discovery process page for display may involve, while the discovery process is being carried out according to the discovery schedule, dynamically updating the discovery process page to include total numbers of discovery results. The discovery process page may include selectable links for navigating to and displaying three pages: a discovered configuration items page, an error flow page, and a scheduling summary page.

First claim

What is claimed is:

1. A system comprising:
a processor; and
a memory, wherein the memory includes instructions, that when executed by the processor, cause the processor to:
transmit a graphical user interface (GUI) for display on a client device, wherein the GUI is configured to provide one or more user-configurable options for defining a discovery process associated with a managed network;
receive one or more user inputs from the client device that correspond to the one or more user-configurable options for defining the discovery process;
receive information associated with a plurality of configuration items in the managed network while the discovery process is executed against the managed network; and
transmit the received information associated with the plurality of configuration items to the client device, wherein the GUI is configured to dynamically update to include one or more discovered configuration items, one or more errors associated with execution of the discovery process, and one or more unidentified network addresses based on the received information.

2. The system of claim 1 , wherein the user-configurable options comprise one or more types of configuration items to discover, one or more subnets within the managed network to discover, a time for execution of the discovery process, or a frequency for execution of the discovery process, or any combination thereof.

3. The system of claim 1 , wherein the GUI is configured to provide a navigational link, that upon selection by a user, displays a plurality of configuration item types and a total number of discovered configuration items for each configuration item type of the plurality of configuration item types.

4. The system of claim 1 , wherein the GUI is configured to provide a navigational link, that upon selection by a user, displays a plurality of error types, a total number of errors for each error type of the plurality of error types, and additional navigational links, that upon selection by the user, display information indicating one or more causes for each error.

5. The system of claim 1 , wherein the GUI is configured to provide a navigational link, that upon selection by a user, displays one or more characteristics of the one or more unidentified network addresses based on the received information.

6. The system of claim 1 , wherein the GUI is configured to provide a navigational link, that upon selection by a user, displays a trend graph that includes a total number of discovered configuration items, a total number of errors, or a total number of unidentified network addresses resulting from repeat execution of the discovery process over a period of time.

7. The system of claim 1 , wherein the one or more user inputs are indicative of a selection of one or more proxy servers from a list of configured proxy servers associated with the managed network, and the instructions cause the processor to execute the discovery process against the managed network via the one or more proxy servers based on the one or more user inputs.

8. A method comprising:
executing a user-configurable discovery process against a managed network, wherein the user-configurable discovery process is defined via one or more user inputs received from a graphical user interface (GUI) displayed on a client device;
receiving information associated with a plurality of configuration items in the managed network while the user-configurable discovery process is executed against the managed network; and
transmitting the received information associated with the plurality of configuration items to the client device, wherein the GUI is configured to dynamically update to include one or more discovered configuration items, one or more errors associated with execution of the user-configurable discovery process, and one or more unidentified network addresses based on the received information.

9. The method of claim 8 , wherein the one or more user inputs comprise one or more types of configuration items to discover, one or more subnets within the managed network to discover, a time for execution of the user-configurable discovery process, or a frequency for execution of the user-configurable discovery process, or any combination thereof.

10. The method of claim 8 , wherein the GUI is configured to provide a navigational link, that upon selection by a user, displays a plurality of configuration item types and a total number of discovered configuration items for each configuration item type of the plurality of configuration item types.

11. The method of claim 8 , wherein the GUI is configured to provide a navigational link, that upon selection by a user, displays a plurality of error types, a total number of errors for each error type of the plurality of error types, and additional navigational links, that upon selection by the user, display information indicating one or more causes for each error.

12. The method of claim 8 , wherein the GUI is configured to provide a navigational link, that upon selection by a user, displays one or more characteristics of the one or more unidentified network addresses based on the received information.

13. The method of claim 8 , wherein the GUI is configured to provide a navigational link, that upon selection by a user, displays a trend graph that includes a total number of discovered configuration items, a total number of errors, or a total number of unidentified network addresses resulting from repeat execution of the user-configurable discovery process over a period of time.

14. The method of claim 8 , comprising storing the received information in a configuration management database.

15. A tangible, non-transitory, computer-readable medium, comprising instructions that, when executed by one or more processors, cause the one or more processors to:
execute a user-configurable discovery process against a managed network, wherein the user-configurable discovery process is defined via one or more user inputs received from a graphical user interface (GUI) displayed on a client device, and wherein the one or more user inputs cause one or more proxy servers to initiate discovery of respective subnets of the managed network at a particular time;
receive information associated with a plurality of configuration items in the managed network while the user-configurable discovery process is executed against the managed network, wherein the plurality of configuration items comprises one or more computing devices and one or more software applications associated with the managed network; and
transmit the received information associated with the plurality of configuration items to the client device, wherein the GUI is configured to update to include one or more discovered configuration items, one or more errors associated with execution of the user-configurable discovery process, and one or more unidentified network addresses based on the received information, while the user-configurable discovery process is being executed.

16. The tangible, non-transitory computer readable medium of claim 15 , wherein the one or more user inputs comprise one or more types of configuration items to discover or a frequency for execution of the user-configurable discovery process, or both.

17. The tangible, non-transitory computer readable medium of claim 15 , wherein the GUI is configured to provide a navigational link, that upon selection by a user, displays a plurality of configuration item types and a total number of discovered configuration items for each configuration item type of the plurality of configuration item types.

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Assignees

• Servicenow Inc

Inventors

• Owen Bradley
• Gerbasi Joshua
• Dhuleshia Amit Chandulal
• Arom-Zohar Amit
• Grisco Gregory
• Nguyen Chris
• Subayi Oron

Classifications

• H04L67/51 Primary

  Discovery or management thereof, e.g. service location protocol [SLP] or web services · CPC title

• H04L67/56

  Provisioning of proxy services (store-and-forward switching systems in data switching networks H04L12/54) · CPC title

• H04L41/5058

  Service discovery by the service manager · CPC title

• H04W8/005 Primary

  Discovery of network devices, e.g. terminals · CPC title

• H04L41/22

  comprising specially adapted graphical user interfaces [GUI] · CPC title