Systems for peer-to-peer knowledge sharing platform

Patent metadata

Field	Value
Publication number	US-10938586-B2
Application number	US-201715644479-A
Country	US
Kind code	B2
Filing date	Jul 7, 2017
Priority date	May 6, 2017
Publication date	Mar 2, 2021
Grant date	Mar 2, 2021

Abstract

A system implements user permissions and user subscriptions with regard to content posted on one or more peer-to-peer knowledge sharing platforms (e.g., Community pages). Permissions are assigned to groups of users, rather than individual users. Permissions are determined by the groups of which the user in question is a member.

First claim

What is claimed is:

1. A system comprising:
non-transitory memory; and
one or more hardware processors configured to read instructions from the non-transitory memory to perform operations comprising:
receiving a command from a first user to subscribe to a community forum of a peer-to-peer knowledge sharing platform, wherein the community forum allows a plurality of users of a software resource to exchange information regarding implementation of the software resource;
receiving one or more community forum notification preferences from the first user defining a first type of community forum notification the first user would prefer to receive in response to a first type of content being posted in the community forum to which the first user is subscribed;
receiving an indication of content being posted in the community forum to which the first user is subscribed;
storing a first entry indicative of the content in an activity table;
determining that the content being posted in the community forum to which the first user is subscribed is of the first type of content;
categorizing the content as being of the first type of content or a second type of content different from the first type of content;
determining, based on the one or more community forum notification preferences and the content being categorized as being of the first type of content, that a notification of the first type of community forum notification will be generated;
generating and sending the notification notifying the first user of the content being posted in the community forum to which the first user is subscribed, wherein the notification is of the first type of community forum notification;
adding the first entry to a stream table from the activity table in response to determining that the content being posted in the community forum to which the first user is subscribed is categorized as being of the first type of content, wherein the stream table is different from the activity table; and
populating and displaying an activity feed with the content being posted in the community forum to which the first user is subscribed, based on the one or more community forum notification preferences and the stream table, wherein the activity feed includes the content.

2. The system of claim 1 , wherein the activity feed is populated by an activity stream table.

3. The system of claim 1 , wherein the activity feed is populated in a push scheme.

4. The system of claim 1 , wherein the activity feed is populated in a pull scheme.

5. The system of claim 1 , wherein generating and sending the notification comprises propagating entries in an activity feed table, wherein one or more old entries in the activity feed table are removed based on a maximum number or records per user or a maximum number of records per content type.

6. The system of claim 1 , wherein the notification is generated in a push scheme.

7. The system of claim 1 , wherein the notification comprises an email, an SMS message, or a push notification, or a combination thereof.

8. A method for notifying a user, the method comprising:
receiving a command from a first user to subscribe to a community forum of a peer-to-peer knowledge sharing platform, wherein the community forum allows a plurality of users of a software resource to exchange information regarding implementation of the software resource;
receiving one or more community forum notification preferences from the first user defining a first type of community forum notification the first user would prefer to receive in response to a first type of content being posted in the community forum to which the first user is subscribed;
receiving an indication of content being posted in the community forum to which the first user is subscribed;
storing a first entry indicative of the content in an activity table;
determining that the content being posted in the community forum to which the first user is subscribed is of the first type of content;
categorizing the content as being of the first type of content or a second type of content different from the first type of content;
determining, based on the one or more community forum notification preferences and the content being categorized as being of the first type of content, that a notification of the first type of community forum notification will be generated;
generating and sending the notification notifying the first user of the content being posted in the community forum to which the first user is subscribed, wherein the notification is of the first type of community forum notification;
adding the first entry to a stream table from the activity table in response to determining that the content being posted in the community forum to which the first user is subscribed is categorized as being of the first type of content, wherein the stream table is different from the activity table; and
populating and displaying an activity feed with the content being posted in the community forum to which the first user is subscribed, based on the one or more community forum notification preferences and the stream table, wherein the activity feed includes the content.

9. The method of claim 8 , wherein the activity feed is populated in a pull scheme, a push scheme, or both.

10. The method of claim 8 , wherein generating and sending the notification comprises propagating entries in an activity feed table, wherein one or more old entries in the activity feed table are removed based on a maximum number or records per user or a maximum number of records per content type.

11. The method of claim 8 , wherein the notification comprises an email, an SMS message, or a push notification, or a combination thereof.

12. A non-transitory computer readable medium comprising computer readable code, that when executed by one or more processors, causes the one or more processors to perform operations comprising:
receiving a command from a first user to subscribe to a community forum of a peer-to-peer knowledge sharing platform, wherein the community forum allows a plurality of users of a software resource to exchange information regarding implementation of the software resource;
receiving one or more community forum notification preferences from the first user defining a first type of community forum notification the first user would prefer to receive in response to a first type of content being posted in the community forum to which the first user is subscribed;
receiving an indication of content being posted in the community forum to which the first user is subscribed;
storing a first entry indicative of the content in an activity table;
determining that the content being posted in the community forum to which the first user is subscribed is of the first type of content;
categorizing the content as being of the first type of content or a second type of content different from the first type of content;
determining, based on the one or more community forum notification preferences and the content being categorized as being of the first type of content, that a notification of the first type of community forum notification will be generated;
generating and sending the notification notifying the first user of the content being posted in the community forum to which the first user is subscribed, wherein the notification is of the first type of community forum notification;
adding the first entry to a stream table from the activity table in response to determining that the content being posted in the community forum to which the first user is subscribed is categorized as being of the first type of content, wherein the stream table is different from the activity table; and

Assignees

• Servicenow Inc

Inventors

• Paul Sarup
• Godavarthy Umakanth
• Mishra Prabhat
• Luckiewicz Paulina
• Dey Avishek
• Misra Vinamra
• Aggu Mallesh
• Bellamane Harish
• Dodda Rampradeep
• Chittimalla Preethi
• Currier Ryan

Classifications

• H04L67/55 Primary

  Push-based network services · CPC title

• H04L51/214

  using selective forwarding · CPC title

• H04L51/10

  Multimedia information · CPC title

• H04L67/1044

  Group management mechanisms  (management of multicast group membership H04L12/185; reconfiguring of node membership in a computing system to eliminate errors G06F11/1425) · CPC title

• H04L12/1813 Primary

  for computer conferences, e.g. chat rooms (instant messaging H04L51/04; protocols for multimedia communication H04L65/1101; arrangements for multi-party communication H04L65/403; telephonic conference arrangements H04M3/56; television conference systems H04N7/15) · CPC title