Electronic device and hardware diagnosis result-based process execution method thereof

Patent metadata

Field	Value
Publication number	US-10914619-B2
Application number	US-202016819680-A
Country	US
Kind code	B2
Filing date	Mar 16, 2020
Priority date	Jan 15, 2016
Publication date	Feb 9, 2021
Grant date	Feb 9, 2021

Abstract

A process execution method and apparatus of an electronic device are provided for performing hardware diagnosis and executing a process based on the hardware diagnosis result. The electronic device includes a plurality of hardware components; a display configured to display information on the hardware components; and a processor configured to diagnose a hardware component selected as a diagnosis target among the hardware components, determine, based on a diagnosis result, whether the diagnosis target is operating normally, and display information indicating whether the diagnosis target is operating normally and a link for providing a service related to the diagnosis target.

First claim

What is claimed is:

1. An electronic device, comprising:
a plurality of hardware components;
a display configured to display information on at least one component of the plurality of hardware components; and
a processor configured to:
diagnose a hardware component selected as a diagnosis target among the plurality of hardware components, and
display information related to a result of the diagnosis and a link for providing a service related to the diagnosis target,

wherein the displayed information indicates that the diagnosis target is operating normally or abnormally,
wherein the link is to an application configured to provide the service related to the diagnosis target, when the diagnosis target is determined to be operating normally, and
wherein the link is to an after service (AS) request service, when the diagnosis target is determined to be operating abnormally,
wherein the processor is further configured to transmit, in response to selection of the link to the AS request service, AS request information to an external device, and
wherein the AS request information includes at least one of:
information related to the diagnosis target, and
user information.

2. The electronic device of claim 1 , wherein the processor is further configured to receive, from the external device, AS request completion information including an AS center location and a reservation time.

3. The electronic device of claim 1 wherein when the diagnosis target is determined to be operating normally and the application is not installed in the electronic device, the service is a download service.

4. The electronic device of claim 3 , wherein the processor is further configured to download, in response to selection of the link, the application from the external device.

5. The electronic device of claim 1 , wherein the processor is further configured to execute, in response to selection of the link, an application configured to provide a service related to the diagnosis target.

6. The electronic device of claim 1 , wherein the processor is further configured to:
determine, when the diagnosis target is operating normally, whether user information for executing a service associated with the diagnosis target is present in the electronic device, and
connect the link to a user registration service, when the user information is not present in the electronic device.

7. The electronic device of claim 6 , wherein, when the diagnosis target is a fingerprint sensor, the link is to a fingerprint registration service.

8. The electronic device of claim 1 , wherein the plurality of hardware components comprise at least one of:
a sensor module;
a battery;
a short-range communication module;
a touch panel;
an electronic pen;
a key;
a user identity module;
a vibration motor;
a speaker;
a camera;
an earphone;
a Universal Serial Bus (USB) port;
a Global Navigation Satellite System (GNSS) module; and
a wireless charging module.

9. The electronic device of claim 8 , wherein the sensor module comprises at least one of:
a biometric sensor configured to acquire biometric information; and
a physical quantity sensor configured to measure a physical quantity.

10. The electronic device of claim 9 , wherein the biometric information comprises at least one of:
a fingerprint;
a heart rate;
a temperature; and
a blood pressure.

11. The electronic device of claim 1 , wherein the processor is further configured to:
display at least one icon representing at least one component of the plurality of hardware components;
receive a selection of an icon among the displayed at least one icon; and
diagnose a hardware component corresponding to the selected icon.

12. The electronic device of claim 1 , wherein the processor is further configured to diagnose the plurality of hardware components in series and display the diagnosis result.

13. The electronic device of claim 1 , wherein the processor is further configured to diagnose at least one of a touch input and a hovering input made by an electronic pen.

14. The electronic device of claim 1 , wherein the processor is further configured to:
display a guidance window for user guided diagnosis of the at least one hardware component of the plurality of hardware components; and
display a selection window for the user to select the diagnosis target, and
wherein the selection window includes at least one icon representing the at least one hardware component of the plurality of hardware components.

15. The electronic device of claim 14 , wherein the processor is further configured to:
diagnose a hardware component corresponding to a selected one of the at least one icon; and
display, in response to a user input in the selection window, at least one other icon.

16. A method for operating an electronic device equipped with a plurality of hardware components, the method comprising:
diagnosing a hardware component selected as a diagnosis target among the plurality of hardware components;
displaying information related to a result of the diagnosis and a link for providing a service related to the diagnosis target,
wherein the displayed information indicates that the diagnosis target is operating normally or abnormally,
wherein the link is to an application configured to provide the service related to the diagnosis target, when the diagnosis target is determined to be operating normally, and
wherein the link is to an after service (AS) request service, when the diagnosis target is determined to be operating abnormally; and
transmitting, in response to selection of the link to the AS request service, AS request information to an external device,
wherein the AS request information includes at least one of:
information related to the diagnosis target, and
user information.

17. The method of claim 16 , further comprising:
determining, when the diagnosis target is operating normally, whether an application for providing a service related to the diagnosis target is present in the electronic device; and
providing a service for downloading the application, in response to selection of the link, when the application is not present in the electronic device.

18. The method of claim 16 , further comprising:
determining, when the diagnosis target is operating normally, whether user information for executing a service related to the diagnosis target is present in the electronic device and
providing, when the user information is not present in the electronic device, a user registration service, in response to selection of the link.

Assignees

• Samsung Electronics Co Ltd

Inventors

• Jang Minsuk
• KOO Gyoseung
• Na Seokhee
• Choi Kyuok

Classifications

• G06Q10/20

  Administration of product repair or maintenance · CPC title

• A61B5/024

  Measuring pulse rate or heart rate · CPC title

• G06F3/04817

  using icons (graphical or visual programming using iconic symbols G06F8/34) · CPC title

• A61B5/021

  Measuring pressure in heart or blood vessels · CPC title

• G06F11/2221

  to test input/output devices or peripheral units · CPC title