Data insights for performance analytics

Patent metadata

Field	Value
Publication number	US-10812335-B2
Application number	US-201815905696-A
Country	US
Kind code	B2
Filing date	Feb 26, 2018
Priority date	Oct 4, 2017
Publication date	Oct 20, 2020
Grant date	Oct 20, 2020

Abstract

An enterprise management platform is configured to host a respective instance for multiple client networks. The enterprise management platform receives incoming data including one or more metrics being tracked in the incoming data by the enterprise management platform. The enterprise management platform determines that a condition is reached based on the one or more metrics and selects at least a portion of the incoming data for a dashboard of the enterprise management platform responsive to determining that the incoming data is indicative of the condition being reached. The enterprise management platform provides, to a client device associated with one of the plurality of client networks, a representation of a graphical user interface displaying a data insights widget of the dashboard that displays the data indicative of the condition being reached without displaying other data in the incoming data that has not reached a level indicative of other conditions.

First claim

What is claimed is:

1. A system, comprising:
one or more servers remote from a plurality of client networks;
an enterprise management platform operable with the one or more servers, wherein the enterprise management platform is configured to host a respective instance for each of the plurality of client networks, and wherein the enterprise management platform is configured to:
receive incoming data, wherein the incoming data comprises one or more metrics being tracked in the incoming data by the enterprise management platform;
filter the incoming data to remove a duplicated item from the incoming data, wherein the duplicated item comprises a first score determined to be a duplicate of a second score, wherein the first score is generated from a first subset of the one or more metrics, wherein the second score is generated from a second subset of the one or more metrics, wherein the first score is less than or equal to the second score, and wherein the first score is of a same type as the second score;
determine that a condition is reached based at least in part on the one or more metrics;
responsive to determining that the incoming data is indicative of the condition being reached, select at least a portion of the incoming data for a dashboard of the enterprise management platform; and
provide, to a client device associated with one of the plurality of client networks, a representation of a graphical user interface displaying a data insights widget of the dashboard that displays data indicative of the condition being reached without displaying other data in the incoming data that has not reached a level indicative of other conditions and without displaying the duplicated item.

2. The system of claim 1 , wherein determining that the incoming data is indicative of the condition comprises determining that the one or more metrics are predicted to reach the condition in the future.

3. The system of claim 1 , wherein the condition comprises a threshold.

4. The system of claim 3 , wherein the threshold comprises a global threshold for multiple users or a personal threshold for a particular user.

5. The system of claim 1 , wherein the condition comprises a target value indicating a target level for the one or more metrics.

6. The system of claim 1 , wherein the condition comprises a news score threshold for the one or more metrics.

7. The system of claim 1 , wherein the enterprise management platform is configured to filter the incoming data indicative of the condition being reached to identify metrics of the one or more metrics.

8. The system of claim 7 , wherein the identified metrics are identified by universally unique identifiers of indicator types corresponding to the identified metrics.

9. The system of claim 1 , wherein the enterprise management platform is configured to prioritize the incoming data indicative of the condition based on type of the one or more metrics.

10. The system of claim 1 , wherein the enterprise management platform is configured to prioritize the condition over other conditions for other metrics.

11. The system of claim 10 , wherein prioritization of the condition is based at least in part on weighting of the condition or the other conditions in the dashboard.

12. A method, comprising:
receiving incoming data at an enterprise management platform, wherein the enterprise management platform is configured to host a respective instance for each of a plurality of client networks, and wherein the incoming data comprises one or more metrics being tracked in the incoming data by the enterprise management platform;
filtering the incoming data to remove a duplicated item from the incoming data, wherein the duplicated item comprises a first score determined to be a duplicate of a second score, wherein the first score is generated from a first subset of the one or more metrics, wherein the second score is generated from a second subset of the one or more metrics, wherein the first score is less than or equal to the second score, and wherein the first score is of a same type as the second score;
determining, using the enterprise management platform, that a condition is reached based at least in part on the one or more metrics;
responsive to determining that the incoming data is indicative of the condition being reached, selecting, using the enterprise management platform, at least a portion of the incoming data for a dashboard of the enterprise management platform; and
providing, from the enterprise management platform to a client device associated with one of the plurality of client networks, a representation of a graphical user interface displaying a data insights widget of the dashboard that displays data indicative of the condition being reached without displaying other data in the incoming data that has not reached a level indicative of other conditions and without displaying the duplicated item.

13. The method of claim 12 , wherein determining that the incoming data is indicative of the condition comprises determining that the one or more metrics are predicted to reach the condition in the future.

14. The method of claim 12 , wherein the condition comprises a personal condition for a user or group of users.

15. The method of claim 12 , wherein the condition comprises a global condition for users accessing the dashboard.

16. The method of claim 12 , wherein the condition comprises a target or threshold level for each of the one or more metrics.

17. The method of claim 16 , wherein the condition comprises a less than threshold, a more than threshold, an all-time high, or an all-time low for the one or more metrics.

18. A system, comprising:
an enterprise management platform operable with one or more servers including a database, wherein the enterprise management platform is configured to host respective instances for a plurality of client networks, and wherein the enterprise management platform is configured to:
filter incoming data to remove a duplicated item from incoming data, wherein the incoming data comprises one or more metrics being tracked in the incoming data by the enterprise management platform, wherein the duplicated item comprises a first score determined to be a duplicate of a second score, wherein the first score is generated from a first subset of the one or more metrics, wherein the second score is generated from a second subset of the one or more metrics, wherein the first score is less than or equal to the second score, and wherein the first score is of a same type as the second score;
determine that a condition is reached for a metric associated with the incoming data being tracked by the enterprise management platform;
responsive to determining that the condition is reached, select the metric from a plurality of metrics for a dashboard of the enterprise management platform; and
provide, to a client device associated with one of the plurality of client networks, a representation of a graphical user interface displaying a data insights widget of the dashboard that displays the metric of the condition being reached without displaying other metrics of the plurality of metrics that have not reached corresponding conditions and without displaying the duplicated item.

19. The system of claim 18 , wherein the enterprise management platform is configured to determine that the condition is reached at least in part by determining that the metric is predicted to reach the condition in the future.

20. The system of claim 18 , wherein the condition comprises a less than threshold, a more

Assignees

• Servicenow Inc

Inventors

• Tabak Aida Rikovic
• Shahand Shayan
• Radhakrishnan Dileeshvar
• Stafford Seth Tucker
• Ravikrishnan Sumana
• Nagarajan Abhijith Thette
• Ninness Robert Andrew
• Thandayuthapani Prabhakaran Subramani
• Penzo Marta

Classifications

• G06Q10/06314 Primary

  Calendaring for a resource · CPC title

• H04L41/0859 Primary

  by keeping history of different configuration generations or by rolling back to previous configuration versions · CPC title

• H04L67/55

  Push-based network services · CPC title

• H04L67/60

  Scheduling or organising the servicing of application requests, e.g. requests for application data transmissions using the analysis and optimisation of the required network resources (admission control or resource allocation H04L47/70) · CPC title

• H04L41/5016

  based on statistics of service availability, e.g. in percentage or over a given time · CPC title