Transformation and transmission of event messages

Patent metadata

Field	Value
Publication number	US-10516565-B2
Application number	US-201715490396-A
Country	US
Kind code	B2
Filing date	Apr 18, 2017
Priority date	Apr 18, 2017
Publication date	Dec 24, 2019
Grant date	Dec 24, 2019

Abstract

Messages indicative of events are transmitted from a computer network to a management system using an agent device. The agent device receives a web service event collector from the management system. The web service event collector includes event message transformation instructions and an endpoint definition. After the web service event collector is initialized, an event message transmitted from an event source is received using the web service event collector. The event message indicates an event associated with the computer network. Using the event message transformation instructions, the event message is transformed into a format usable by the management system. The transformed event message is then transmitted to the management system.

First claim

What is claimed is:

1. A system for transmitting messages indicative of events from a computer network, the system comprising:
a memory configured to store one or more processor-executable routines; and
a processor configured to communicate with the memory and to execute the one or more processor-executable routines stored in the memory, wherein the one or more processor-executable routines, when executed, cause the system to:
receive, from a management system, a web service event collector including event message transformation instructions and an endpoint definition;
initialize the web service event collector to open a port based on the endpoint definition;
receive, using the web service event collector via the port, an event message transmitted from an event source, wherein the event message indicates an event associated with the computer network and wherein the event source is restricted from accessing the management system;
transform, using the event message transformation instructions, the event message into a format usable by the management system, wherein the event message is transformed from a markup language format to an object format; and
transmit the transformed event message to the management system wherein the management system is configured to generate an alert based on the transformed event message.

2. The system of claim 1 , wherein the markup language format comprises an eXtensible Markup Language format and the object format comprises a JavaScript Object Notation format.

3. The system of claim 1 , wherein the one or more processor-executable routines, when executed, cause the system to:
receive confirmation of receipt of the transformed event message from the management system; and
store the transformed event message at least until the confirmation is received.

4. The system of claim 1 , wherein the management system includes an instance of platform software executed within a provider environment.

5. The system of claim 1 , wherein the event source is a client device that is restricted from accessing the management system.

6. The system of claim 1 , wherein the event message transformation instructions includes a script authored using a user interface generated by the management system.

7. A method for transmitting messages indicative of events from a computer network, the method comprising:
receiving, from a management system, a web service event collector including event message transformation instructions and an endpoint definition;
initializing the web service event collector to open a port based on the endpoint definition;
receiving, using the web service event collector via the port, an event message transmitted from an event source, wherein the event message indicates an event associated with the computer network and wherein the event source is restricted from accessing the management system;
transforming, using the event message transformation instructions, the event message into a format usable by the management system, wherein the event message is transformed from a markup language format to an object format; and
transmitting the transformed event message to the management system, wherein the management system is configured to generate an alert based on the transformed event message.

8. The method of claim 7 , wherein the markup language format comprises an eXtensible Markup Language format and the object format comprises a JavaScript Object Notation format.

9. The method of claim 7 , the method further comprising:
receiving confirmation of receipt of the transformed event message from the management system; and
storing the transformed event message at least until the confirmation is received.

10. The method of claim 7 , wherein the management system includes an instance of platform software executed within a provider environment.

11. The method of claim 7 , wherein the event source is a client device that is restricted from accessing the management system.

12. The method of claim 7 , wherein the event message transformation instructions includes a script authored using a user interface generated by the management system.

13. A non-transitory computer-readable storage medium comprising processor-executable routines that, when executed by a processor, facilitate a performance of operations of a management system, the operations comprising:
transmitting a web service event collector to an agent device within a computer network, wherein the web service event collector includes event message transformation instructions and an endpoint definition, and wherein the web service event collector is configured to open a port associated with the agent device based on the endpoint definition;
receiving a transformed event message from the agent device, wherein the transformed event message indicates an event associated with the computer network and is in a format usable by the management system, wherein the agent device is configured to transform an event message received from an event source via the port to create the transformed event message using the event message transformation instructions, wherein the event message is transformed from a markup language format to an object format, and wherein the event source is restricted from accessing the management system;
determining, based on the transformed event message, an effect of the event on one or more components of the computer network; and
generating, based on the transformed event message, an alert.

14. The non-transitory computer-readable storage medium of claim 13 , the operations further comprising:
identifying a new event source; and
transmitting an update for the web service event collector, the update including a new endpoint definition and instructions for transforming event messages received from the new event source.

15. The non-transitory computer-readable storage medium of claim 13 , wherein the management system includes an instance of platform software executed within a provider environment.

16. The non-transitory computer-readable storage medium of claim 13 , wherein the event source is a client device that is restricted from accessing the management system.

17. The non-transitory computer-readable storage medium of claim 13 , wherein the event source transmits the event message in a format different from the format usable by the management system.

Assignees

• Servicenow Inc

Inventors

• Makovsky Bnayahu
• Margalit Adar

Classifications

• H04L41/046 Primary

  comprising network management agents or mobile agents therefor · CPC title

• H04L41/0663

  Performing the actions predefined by failover planning, e.g. switching to standby network elements · CPC title

• H04L41/22

  comprising specially adapted graphical user interfaces [GUI] · CPC title

• H04L41/06

  Management of faults, events, alarms or notifications · CPC title

• H04L67/16

  Electricity · mapped topic