System and method for error handling based on a boot profile

Patent metadata

Field	Value
Publication number	US-10120743-B2
Application number	US-201715499101-A
Country	US
Kind code	B2
Filing date	Apr 27, 2017
Priority date	Mar 25, 2015
Publication date	Nov 6, 2018
Grant date	Nov 6, 2018

Abstract

An information handling system includes a video interface and an error handler including a service profile. The error handler detects an error in an operation of the information handling system, generates an error report in response to detecting the error, generates a Quick Response (QR) code based on the error report, and sends the QR code to the video interface based upon the service profile.

First claim

What is claimed is:

1. An information handling system, comprising:
a network interface;
a video interface; and
an error handler including a service profile, wherein the error handler:
detects an error in an operation of the information handling system;
generates a Quick Response (QR) code based on the error;
sends the QR code to the video interface based upon the service profile; and
sends an error report to the network interface based on the service profile, wherein the error report is addressed to a first web server in response to the information handling system being associated with a first service level agreement.

2. The information handling system of claim 1 , wherein further the error handler addresses the error report to a second web server via the network interface in response to the information handling system being associated with a second service level agreement.

3. The information handling system of claim 1 , wherein the error handler further addresses the error report to a web server coupled to the network interface.

4. The information handling system of claim 1 , wherein the error handler further addresses the error report to a mail server coupled to the network interface.

5. The information handling system of claim 1 , wherein the error handler further addresses the error report to a Short Message Service (SMS) server coupled to the network interface.

6. The information handling system of claim 1 , further comprising:
a display device coupled to the video interface, wherein the video interface displays the QR code on the display device.

7. The information handling system of claim 1 , further comprising:
a non-volatile memory that stores the service profile.

8. The information handling system of claim 7 , wherein in generating the QR code the error handler further retrieves a pre-stored QR code associated with the error from the non-volatile memory.

9. A method comprising:
detecting, by an error handler of an information handling system, an error in an operation of the information handling system;
generating a Quick Response (QR) code based on the error;
sending the QR code to a video interface of the information handling system based upon a service profile; and
sending an error report to a network interface of the information handling system based on the service profile, wherein the error report is addressed to a first web server via a network interface in response to the information handling system being associated with a first service level agreement.

10. The method of claim 9 , wherein the error report is addressed to a second web server via the network interface in response to the information handling system being associated with a second service level agreement.

11. The method of claim 9 , further comprising:
addressing the error report to a web server coupled to the network interface.

12. The method of claim 9 , further comprising:
addressing the error report to a mail server coupled to the network interface.

13. The method of claim 9 , further comprising:
addressing the error report to a Short Message Service (SMS) server coupled to the network interface.

14. The method of claim 9 , further comprising:
displaying the QR code on a display device coupled to the video interface.

15. The method of claim 9 , further comprising:
storing the service profile on a non-volatile memory of the information handling system.

16. The method of claim 15 , wherein in generating the QR code the method further comprises:
retrieving a pre-stored QR code associated with the error from the non-volatile memory.

17. An information handling system, comprising:
a video interface; and
an error handler including a service profile, wherein the error handler:
detects an error in an operation of the information handling system;
generates a Quick Response (QR) code based on the error;
sends the QR code to the video interface based upon the service profile;
sends an error report based upon the error to a first address in response to the information handling system being associated with a first service level agreement; and
sends the error report to a second address in response to the information handling system being associated with a second service level agreement.

18. The information handling system of claim 17 , further comprising:
a non-volatile memory that stores the service profile, wherein in generating the QR code the error handler further retrieves a pre-stored QR code associated with the error from the non-volatile memory.

Assignees

• Dell Products Lp

Inventors

• Joshi Anand P
• Herzi Dirie N

Classifications

• G06F11/0775

  Content or structure details of the error report, e.g. specific table structure, specific error fields · CPC title

• G06F11/0769 Primary

  Readable error formats, e.g. cross-platform generic formats, human understandable formats · CPC title

• G06F11/0736

  in functional embedded systems, i.e. in a data processing system designed as a combination of hardware and software dedicated to performing a certain function (testing or monitoring of automated control systems G05B23/02) · CPC title

• G06K19/06037

  multi-dimensional coding · CPC title

• G06K7/1417

  2D bar codes · CPC title