Combining updates of a social network feed

Patent metadata

Field	Value
Publication number	US-10057206-B2
Application number	US-201615131899-A
Country	US
Kind code	B2
Filing date	Apr 18, 2016
Priority date	Apr 18, 2016
Publication date	Aug 21, 2018
Grant date	Aug 21, 2018

Abstract

Disclosed are examples of systems, apparatus, methods and computer program products for combining updates of a social network feed. In some implementations, a feed of a social networking system can be configured to share feed items associated with an enterprise record. The feed items can include a first update associated with a first user. A first request to share a comment on the first update can be processed. A second request to share a first post in a feed can be processed. The first post can be related to the first update based on a first attribute conforming to a second attribute. A combined update can be generated based on the first post being related to the first update. The combined update can be displayed in a feed.

First claim

What is claimed is:

1. A system comprising:
a database system implemented using a server system comprising at least one processor, the database system configured to cause:
maintaining at least one database on behalf of an enterprise, the at least one database storing data objects identifying a plurality of enterprise records and identifying a plurality of feed items associated with the enterprise records;
implementing, using the database system, a social networking system comprising a plurality of feeds, at least one of the feeds configured to share a subset of the feed items associated with a first one of the enterprise records, the subset of feed items comprising a first update associated with a first user, the first update being a record update or a post;
processing a first request to share a comment on the first update, the comment capable of being identified by a data object as associated with the first update;
processing a second request to share a first post in a feed of the social networking system, the first post being independent of the first update and independent of the comment;
determining, using the database system, or processing a notification, using the database system, that the first post is related to the first update based at least in part on at least one first attribute of user-submitted content of the first post conforming to at least one second attribute of the first update;
generating, based on the first post being related to the first update, a combined update comprising at least: the first update, the comment, and the first post; and
displaying the combined update in a displayed feed of the social networking system, the displayed update comprising a graphical indication that the first update, the comment, and the first post have been combined.

2. The system of claim 1 , wherein the user-submitted content of the first post comprises social media message content related to a stage of a sales process, the stage of the sales process identified by the at least one first attribute and the at least one second attribute.

3. The system of claim 1 , the database system further configured to cause:
displaying a recommendation of a second update to combine with the combined update to be displayed proximate to the displayed feed.

4. The system of claim 1 , wherein the at least one first attribute and the at least one second attribute identify a first type of customer relationship management (CRM) record.

5. The system of claim 4 , wherein the displayed update identifies the first type of CRM record.

6. The system of claim 1 , wherein the first request is based on user input related to the first enterprise record.

7. The system of claim 6 , wherein the comment identifies the first enterprise record.

8. A method comprising:
maintaining at least one database of a database system on behalf of an enterprise, the at least one database storing data objects identifying a plurality of enterprise records and identifying a plurality of feed items associated with the enterprise records;
implementing, using the database system, a social networking system comprising a plurality of feeds, at least one of the feeds configured to share a subset of the feed items associated with a first one of the enterprise records, the subset of feed items comprising a first update associated with a first user, the first update being a record update or a post;
processing a first request to share a comment on the first update, the comment capable of being identified by a data object as associated with the first update;
processing a second request to share a first post in a feed of the social networking system, the first post being independent of the first update and independent of the comment;
determining, using the database system, or processing a notification, using the database system, that the first post is related to the first update based at least in part on at least one first attribute of user-submitted content of the first post conforming to at least one second attribute of the first update;
generating, based on the first post being related to the first update, a combined update comprising at least: the first update, the comment, and the first post; and
causing display of the combined update in a displayed feed of the social networking system, the displayed update comprising a graphical indication that the first update, the comment, and the first post have been combined.

9. The method of claim 8 , wherein the user-submitted content of the first post comprises social media message content related to a stage of a sales process, the stage of the sales process identified by the at least one first attribute and the at least one second attribute.

10. The method of claim 8 , further comprising:
causing a recommendation of a second update to combine with the combined update to be displayed proximate to the displayed feed.

11. The method of claim 8 , wherein the at least one first attribute and the at least one second attribute identify a first type of customer relationship management (CRM) record.

12. The method of claim 11 , wherein the displayed update identifies the first type of CRM record.

13. The method of claim 8 , wherein the first request is based on user input related to the first enterprise record.

14. A non-transitory computer-readable medium storing computer-readable program code to be executed by at least one processor, the program code comprising instructions configured to cause:
maintaining at least one database of a database system on behalf of an enterprise, the at least one database storing data objects identifying a plurality of enterprise records and identifying a plurality of feed items associated with the enterprise records;
implementing, using the database system, a social networking system comprising a plurality of feeds, at least one of the feeds configured to share a subset of the feed items associated with a first one of the enterprise records, the subset of feed items comprising a first update associated with a first user, the first update being a record update or a post;
processing a first request to share a comment on the first update, the comment capable of being identified by a data object as associated with the first update;
processing a second request to share a first post in a feed of the social networking system, the first post being independent of the first update and independent of the comment;
determining, using the database system, or processing a notification, using the database system, that the first post is related to the first update based at least in part on at least one first attribute of user-submitted content of the first post conforming to at least one second attribute of the first update;
generating, based on the first post being related to the first update, a combined update comprising at least: the first update, the comment, and the first post; and
displaying the combined update in a displayed feed of the social networking system, the displayed update comprising a graphical indication that the first update, the comment, and the first post have been combined.

15. The non-transitory computer-readable medium of claim 14 , wherein the user-submitted content of the first post comprises social media message content related to a stage of a sales process, the stage of the sales process identified by the at least one first attribute and the at least one second attribute.

16. The non-transitory computer-readable medium of claim 14 , the instructions further configurable to cause:
displaying a recommendation of a second update to combine with the combined

Assignees

• Salesforce Com Inc

Inventors

• Naidu Kaushick

Classifications

• G06Q10/40

  Business processes related to social networking or social networking services · CPC title

• H04L51/32 Primary

  Electricity · mapped topic

• H04L51/16

  Electricity · mapped topic

• G06Q50/01

  Physics · mapped topic

• H04L51/216 Primary

  Handling conversation history, e.g. grouping of messages in sessions or threads · CPC title