Method and system for customer checkout

Patent metadata

Field	Value
Publication number	US-9984396-B2
Application number	US-201514811032-A
Country	US
Kind code	B2
Filing date	Jul 28, 2015
Priority date	Jul 31, 2014
Publication date	May 29, 2018
Grant date	May 29, 2018

Abstract

Disclosed is a system and method for directing a customer to one of a plurality of checkout lanes in a retail store. The system includes a checkout lane selection module that is in communication with each of the plurality of checkout lanes. The checkout lane selection module is part of a computing device, such as a server, that may be resident in the retail store, or remote from the retail store. The checkout lane selection module receives lane status information from each of the plurality of checkout lanes. And the checkout lane selection module receives customer information from a customer profile and from the customer's shopping basket. The checkout lane selection module provides the customer a preferred lane selection, and/or details about each checkout lane so that the customer can make an informed choice about which checkout lane to use.

First claim

The invention claimed is:

1. A system for customer checkout from a retail store comprising:
a first checkout register resident in the retail store, wherein the first checkout register outputs a first register capabilities and a first cashier characteristics, and wherein the first register capabilities comprises: whether the first checkout register has a grocery scale, whether the first checkout register has a debit card scanner, and whether the first checkout register has a cash drawer;
a second checkout register resident in the retail store, wherein the second checkout register outputs a second register capabilities and a second cashier characteristics, and wherein the second register capabilities comprises: whether the second checkout register has a credit card scanner, whether the second checkout register has a working product scanner, and whether the second checkout register has a grocery scale;
a mobile computing device carried by a customer in the retail store;
a checkout lane selection module communicatively coupled to the first and the second checkout registers and communicatively coupled to the mobile computing device; and
a location detection device communicatively coupled to the checkout lane selection module, wherein the location detection device sends a customer nearby indicator to the checkout lane selection module in response to detecting that the mobile computing device is within a predetermined distance from the location detection device;
wherein the checkout lane selection module communicates preferred checkout lane information comprising the first and the second register characteristics and the first and the second cashier characteristics to the mobile computing device in response to receiving the first and the second register characteristics, the first and the second cashier characteristics, and the customer nearby indicator.

2. The system of claim 1 , wherein the checkout lane selection module comprises a customer profile communicatively coupled to a lane choice utility.

3. The system of claim 2 , wherein the lane choice utility receives lane status information from each of the first and the second checkout registers.

4. The system of claim 3 , wherein the lane choice utility receives a shopping basket list from the mobile computing device.

5. A retail store checkout system comprising:
a first checkout register resident in the retail store, wherein the first checkout register outputs a first lane status information, wherein the first lane status information comprises a first register capabilities and a first cashier characteristics, and wherein the first register capabilities comprises: whether the first checkout register has a grocery scale, whether the first checkout register has a debit card scanner, and whether the first checkout register has a cash drawer;
a second checkout register resident in the retail store, wherein the second checkout register outputs a second lane status information, wherein the second lane status information comprises a second register capabilities and a second cashier characteristics, and wherein the second register capabilities comprises: whether the second checkout register has a credit card scanner, whether the second checkout register has a working product scanner, and whether the second checkout register has a grocery scale;
a checkout lane selection module communicatively coupled to the first and the second checkout register;
a mobile computing device communicatively coupled to the checkout lane selection module;
a location detection device communicatively coupled to the checkout lane selection module, wherein the location detection device sends a customer nearby indicator to the checkout lane selection module in response to detecting that the mobile computing device is within a predetermined distance from the location detection device;
wherein the checkout lane selection module sends a preferred lane checkout information and a preferred lane selection to the mobile computing device in response to receiving:
the first and the second lane status information from the first and the second checkout registers;
the customer nearby indicator from the location detection device; and
a customer shopping basket information associated with a customer from the mobile computing device.

6. The retail store checkout system of claim 5 , wherein the checkout lane selection module uses the first and the second lane status information and the customer shopping basket information to determine the preferred lane selection.

7. The retail store checkout system of claim 6 , wherein the checkout lane selection module further uses customer information from a customer profile database to determine the preferred lane selection, wherein the customer profile database is stored on the computing device, and wherein the customer information is associated with the customer.

8. The retail store checkout system of claim 7 , wherein the customer information includes a preferred method of payment.

9. The retail store checkout system of claim 5 , wherein the first cashier characteristics includes a characteristics of a cashier associated with the first register.

10. The retail store checkout system of claim 9 , wherein the characteristics of the cashier include whether or not the cashier is over the minimum age to sell tobacco products.

Assignees

• Walmart Stores Inc
• Walmart Apollo Llc

Inventors

• Kluver Jared
• Todd Jason
• Schmalbeck Rebecca Sue

Classifications

• G06Q30/0281 Primary

  Customer communication at a business location, e.g. providing product or service information, consulting · CPC title

• G06Q20/202

  Interconnection or interaction of plural electronic cash registers [ECR] or to host computer, e.g. network details, transfer of information from host to ECR or from ECR to ECR · CPC title

• G06Q30/0607

  Regulating the sale of restricted items, e.g. alcohol · CPC title

• G06Q30/0633

  Managing shopping lists, e.g. compiling or processing purchase lists (shipping orders G06Q10/083; order filling G06Q10/087) · CPC title

• G07G1/0081

  the reader being a portable scanner or data reader (G07G1/009 takes precedence) · CPC title