Contextual search tool

Patent metadata

Field	Value
Publication number	US-9940409-B2
Application number	US-201414529456-A
Country	US
Kind code	B2
Filing date	Oct 31, 2014
Priority date	Oct 31, 2014
Publication date	Apr 10, 2018
Grant date	Apr 10, 2018

Abstract

This invention provides a contextual search tool to a user. The contextual search tool receives a search from the user and provides search results, content, and dynamic contextual information (e.g., dynamic contextual questions, user information, and account information) to the user. The contextual search tool then receives contextual information input from the user (input for the dynamic contextual information, selection of the search results, or the like) and updates the search results and the dynamic contextual information. As such, the invention of the present invention improves the ability of the contextual search tool to provide tailored, customized, and relevant search results to the user based not only on the search terms provided by the user, but based on dynamic contextual information that changes as the user takes actions within the contextual search interface.

First claim

What is claimed is:

1. A system for providing a contextual search tool that improves search results presented to a user, the system comprising:
one or more memory devices; and
one or more processing devices operatively coupled to the one or more memory devices, wherein the one or more processing devices are configured to execute computer-readable program code to:
receive a search from the user, wherein the search is received through a user computer system;
accessing user profile information from a user profile;
accessing user account information, wherein the user account information is access by accessing one or more financial accounts of the user;
determine the search results to display in a contextual search interface based on the search received from the user, the user profile information, and the user account information from the one or more financial accounts of the user, wherein the contextual search interface is provided on the user computer system;
display the search results in a search results section of the contextual search interface, wherein the search results comprise a list of the search results;
display content in a content section of the contextual search interface, wherein the content is for at least one of the search results from the search results section, wherein the content in the content section of the contextual search interface changes when the user selects different search results from the search results section, and wherein the content section and the search results section are different sections;
determine a user profile strength of the user profile based on the user profile information;
determine dynamic contextual information based on the search from the user, wherein the dynamic contextual information comprises dynamic contextual questions related to each of the user profile information, the user account information, and the search from the user;
display the dynamic contextual information and the user profile strength in a dynamic contextual information section of the contextual search interface, wherein the dynamic contextual information section is different from the search results section and the content section;
receive contextual information input from the user, wherein the contextual information input comprises at least an answer to the dynamic contextual questions in the dynamic contextual information section of the contextual search interface relating to the user profile information, the user account information, and the search from the user, and wherein the contextual information input is received through the user computer system;
receive a selection of at least one of the search results selected by the user, wherein the selection of the at least one of the search results comprises a selection of a search result from the search results section, and wherein the selection of at least one of the search results is receive through the user computer system;
determine updated search results, updated content, and updated dynamic contextual information and updated user profile strength based on the contextual information input from the user and the selection of the at least one of the search results, wherein the updated dynamic contextual information comprises at least one updated dynamic contextual question; and
display the updated search results in the search results section, the updated content in the content section, and the updated dynamic contextual information and the updated user profile strength in the dynamic contextual information section.

2. The system of claim 1 , wherein the one or more processing device are further configured to execute computer-readable program code to:
present a user login interface to the user, wherein the user login interface is presented on the user computer system;
receive a user login through the user login interface;
authenticate the user;
wherein the search results and the updated search results are based at least in part on the authentication of the user by determining the user profile information and the user account information associated with the authentication of the user.

3. The system of claim 1 , wherein the one or more processing devices are is further configured to execute computer-readable program code to:
provide a request to the user to save the contextual information input to the user profile; and
receive a request from the user to save the contextual information input to the user profile, wherein the contextual information input is utilized in the future for determining the updated search results or other search results.

4. The system of claim 1 , wherein the dynamic contextual information comprises a location associated with the search, and wherein the user can change the location associated with the search to find a new location for the updated search.

5. The system of claim 1 , wherein the one or more processing devices are further configured to execute computer-readable program code to:
determine an amount of time the user views the content for the at least one of the search results; and
determine the updated search results and the updated dynamic contextual information based on the amount of time the user views the content for the at least one of the search results.

6. A computer program product for providing a contextual search tool that improves search results presented to a user, the computer program product comprising at least one non-transitory computer-readable medium having computer-readable program code portions embodied therein, the computer-readable program code portions comprising:
an executable portion configured for receiving a search from the user, wherein the search is received through a user computer system;
an executable portion configured for accessing user profile information from a user profile;
an executable portion configured for accessing user account information, wherein the user account information is access by accessing one or more financial accounts of the user;
an executable portion configured for determining the search results to display in a contextual search interface based on the search received from the user, the user profile information, and the user account information from the one or more financial accounts of the user, wherein the contextual search interface is provided on the user computer system;
an executable portion configured for displaying the search results in a search results section of the contextual search interface, wherein the search results comprise a list of the search results;
an executable portion configured for displaying content in a content section of the contextual search interface, wherein the content is for at least one of the search results from the search results section, wherein the content in the content section of the contextual search interface changes when the user selects different search results from the search results section, and wherein the content section and the search results section are different sections;
an executable portion configured for determining a user profile strength of the user profile based on the user profile information;
an executable portion configured for determining dynamic contextual information based on the search from the user, wherein the dynamic contextual information comprises dynamic contextual questions related to each of the user profile information, the user account information, and the search from the user;
an executable portion configured for displaying the dynamic contextual information and the user profile strength in a dynamic contextual information section of the contextual search interface, wherein the dynamic contextual information section is different from the search results section and the content section;
an executable portion configured for receiving contextual i

Assignees

• Bank Of America

Inventors

• Shelkey Brent Alan
• Jones-Mcfadden Alicia C
• Sobol Craig
• Hanson Carrie Anne
• Assan Ivory
• Bauman Shira
• Hsieh Matthew
• Li Shuangshuang
• Cesar Gabriela Moreno

Classifications

• G06F17/30991

  Physics · mapped topic

• G06Q30/00

  Commerce · CPC title

• G06F17/30967 Primary

  Physics · mapped topic

• G06F17/30979

  Physics · mapped topic

• G06Q30/02

  Marketing; Price estimation or determination; Fundraising · CPC title