Voice initiated purchase request

Patent metadata

Field	Value
Publication number	US-9922364-B1
Application number	US-201314082245-A
Country	US
Kind code	B1
Filing date	Nov 18, 2013
Priority date	Nov 18, 2013
Publication date	Mar 20, 2018
Grant date	Mar 20, 2018

Abstract

Methods are described herein related to enabling users to purchase a product or service by providing a voice request and/or an image. An example method may involve: (a) receiving, by a hybrid response system (“HRS”), a first speech-segment message that comprises a speech segment and is associated with a user-account, (b) the HRS determining that the speech segment indicates a purchase request, (c) the HRS determining a target product/service based on at least the purchase request, (d) the HRS determining a confidence level associated with a purchase of the target product/service, (e) if the confidence level is greater than or equal to a threshold level, then the HRS sending a purchase order, via the associated user-account, for the target product or service, otherwise, the HRS sending the purchase request and the target product/service to at least one guide computing system to facilitate a response to the purchase request.

First claim

We claim:

1. A method, comprising:
receiving, by a computing system, a speech segment, wherein the first speech-segment message is associated with a user-account;
determining, by the computing system, a translation of the speech segment;
determining, by the computing system, a translation confidence level associated with the translation;
if the translation confidence level is greater or equal to a translation threshold level, determining, by the computing system, an actionable message from the translation, including determining that the actionable message indicates a purchase request;
determining, by the computing system, an actionable-message confidence level associated with the actionable message;
if the actionable-message confidence level is greater or equal to an actionable-message threshold level, providing, by the computing system, a first determination of a target product or service in the purchase request;
determining, by the computing system, a purchase-request confidence level associated with the first determination of the target product or service;
if the purchase-request confidence level is greater than or equal to a purchase-request threshold level, purchasing, by the computing system, the target product or service via the associated user-account; and
otherwise, if the purchase-request confidence level is less than the purchase-request threshold level, sending, by the computing system, the speech segment to at least one guide computing system, the at least one guide system configured to receive input relating to the speech segment or the purchase request, provide a second determination of the target product or service based on the input, and purchase the target product or service via the associated user-account.

2. The method of claim 1 , further comprising:
receiving an image at the computing system, wherein the image comprises contextual details related to the purchase request, wherein the first determination of the target product or service is further based on the image.

3. The method of claim 2 , wherein the image comprises at least a portion of the target product, an advertisement, a product label, product packaging, and/or a UPC bar code.

4. The method of claim 1 , wherein the first determination of the target product or service is further based on one or more predetermined user preferences.

5. The method of claim 1 , wherein the first determination of the target product or service is further based on one or more previous purchases made via the associated user-account.

6. The method of claim 1 , wherein the first determination of the target product or service is further based on one or more discounts associated with the purchase request.

7. The method of claim 1 , wherein the at least one guide computing system is further configured to send a target-product-or-service-detail request to a client device requesting details on the target product or service, and the input for the second determination of the target product or service includes the details provided by client device.

8. The method of claim 1 , further comprising:
sending, by the computing system, a purchase-approval request.

9. The method of claim 1 , further comprising:
sending, by the computing system, a confirmation-of-purchase message.

10. The method of claim 1 , wherein the first determination of the target product or service provided by the computing system is the same as the second determination of the target product or service provided by the at least one guide system.

11. The method of claim 1 , wherein the first determination of the target product or service provided by the computing system is different from the second determination of the target product or service provided by the at least one guide system.

12. The method of claim 1 , wherein the input for providing the second determination of the target product or service includes at least one of an image with contextual details related to the purchase request, one or more predetermined user preferences, one or more previous purchases made via the associated user-account, or one or more discounts associated with the purchase request.

13. A non-transitory machine-readable storage medium comprising instructions that, when executed by one or more processors of a machine, cause the machine to perform operations comprising:
receiving a speech segment, wherein the first speech-segment message is associated with a user-account;
determining a translation of the speech segment;
determining a translation confidence level associated with the translation;
if the translation confidence level is greater or equal to a translation threshold level, determining an actionable message from the translation, including determining that the actionable message indicates a purchase request;
determining an actionable-message confidence level associated with the actionable message;
if the actionable-message confidence level is greater or equal to an actionable-message threshold level, providing a first determination of a target product or service in the purchase request;
determining a purchase-request confidence level associated with the first determination of the target product or service;
if the purchase-request confidence level is greater than or equal to a purchase-request threshold level, purchasing the target product or service via the associated user-account; and
otherwise, if the purchase-request confidence level is less than the purchase-request threshold level, sending the speech segment to at least one guide computing system, the at least one guide system configured to receive input relating to the speech segment or the purchase request, provide a second determination of the target product or service based on the input, and purchase the target product or service via the associated user-account.

14. The non-transitory machine-readable storage medium of claim 13 , wherein the operations further comprise:
receiving an image comprising contextual details related to the purchase request, wherein the first determination of the target product or service is further based on the image.

15. The non-transitory machine-readable storage medium of claim 13 , wherein the first determination of the target product or service is further based on one or more predetermined user preferences.

16. The non-transitory machine-readable storage medium of claim 13 , wherein the first determination of the target product or service is further based on one or more previous purchases made via the associated user-account.

17. The non-transitory machine-readable storage medium of claim 13 , wherein the first determination of the target product or service is further based on one or more discounts associated with the purchase request.

18. The non-transitory machine-readable storage medium of claim 13 , wherein the at least one guide computing system is further configured to send a target-product-or-service-detail request to a client device requesting details on the target product or service, and the input for the second determination of the target product or service includes the details provided by client device.

19. The non-transitory machine-readable storage medium of claim 13 , wherein the operations further comprise sending a purchase-approval request.

20. The non-transitory machine-readable storage medium of claim 13 , wherein the operations further comprise sending a confirmation-of-purchase message.

21. The non-transitory machine-readable storage medium of claim 13 , wherein the inp

Assignees

• X Dev Llc

Inventors

• Chen Charles
• Yadav Rakesh

Classifications

• G06Q30/0635 Primary

  replenishment orders; recurring orders · CPC title