Dissemination of quality of service information in a distributed environment

Patent metadata

Field	Value
Publication number	US-9900230-B2
Application number	US-201614990095-A
Country	US
Kind code	B2
Filing date	Jan 7, 2016
Priority date	Jan 7, 2016
Publication date	Feb 20, 2018
Grant date	Feb 20, 2018

Abstract

A request to subscribe to QoS information is received from a monitoring element. A monitoring element may be a centralized communication system, such as a Private Branch Exchange (PBX). The QoS information is from a plurality of network elements at a plurality of locations. A network element may be, for example, a communication endpoint, a router, a media server, and/or the like. The QoS information is based on a location map that includes information for the plurality of locations. The plurality of locations are controlled by separate communication systems. A determination is made whether a threshold for the QoS information has been reached. If the threshold for the QoS information has reach reached, a notification is sent to the monitoring element. Upon receiving the notification, the monitoring element can cause an action to occur to address a QoS problem.

First claim

What is claimed is:

1. A method comprising:
receiving, by a processor, a request to subscribe to Quality of Service (QoS) information from a first monitoring element;
receiving, by the processor, the QoS information from a plurality of network elements at a plurality of locations, wherein the received QoS information is based on a location map that comprises the plurality of locations and wherein separate communication systems control the plurality of locations;
receiving, by the processor, a first threshold for the QoS information from the first monitoring element;
determining, by the processor, that the first threshold for the QoS information has been reached, the first threshold indicating that a QoS problem exists;
in response, notifying, by the processor, the first monitoring element that the first threshold for the QoS information has been reached to cause the monitoring element to address the QoS problem;
receiving, by the processor, a second threshold for the QoS information from a second monitoring element;
determining, by the processor, that the second threshold for the QoS information has been reached; and
in response to determining that the second threshold for the QoS information has been reached, sending, by the processor, the QoS information to the second monitoring element.

2. The method of claim 1 , wherein the first threshold is one of: a periodic time, an increase of a QoS parameter, a decrease of a QoS parameter, or an intercept of a user indicated problem.

3. The method of claim 1 , wherein the QoS information comprises a fast response time from a first media server and wherein addressing the QoS problem comprises:
rerouting a communication session with the first media server to a second media server; and
bringing down the first media server.

4. The method of claim 1 , wherein the QoS information comprises a response time of a first media server and addressing the QoS problem is to instantiate a new media server.

5. The method of claim 1 , wherein the location map uses routable Internet Protocol (IP) addresses and wherein each location in the location map uses a different range of routable IP addresses.

6. The method of claim 1 , wherein at least one network element in one of the plurality of locations uses a non-routable Internet Protocol (IP) address and wherein the location map identifies the at least one network element in the one of the plurality of locations by a public IP address, a port, and the non-routable IP address.

7. The method of claim 1 , wherein the location map comprises a range of Internet Protocol (IP) addresses for each of the plurality of locations.

8. The method of claim 1 , further comprising:
receiving, by the processor, the location map; and
distributing, by the processor, the location map to the plurality of network elements at the plurality of locations based on information in the location map.

9. A system comprising:
a microprocessor,
a computer readable medium, coupled with the microprocessor and comprising microprocessor readable and executable instructions for a Quality of Service (QoS) manager that causes the microprocessor to:
receive a request to subscribe to Quality of Service (QoS) information from a first monitoring element;
receive the QoS information from a plurality of network elements at a plurality of locations, wherein the received QoS information is based on a location map that comprises the plurality of locations and wherein separate communication systems control the plurality of locations;
receive a first threshold for the QoS information from the first monitoring element;
determine that the first threshold for the QoS information has been reached, the first threshold indicating that a QoS problem exists; and
in response, notifying the first monitoring element that the first threshold for the QoS information has been reached to cause the monitoring element to address the QoS problem;
receive a second threshold for the QoS information from a second monitoring element;
determine that the second threshold for the QoS information has been reached; and
in response to determining that the second threshold for the QoS information has been reached, send the QoS information to the second monitoring element.

10. The system of claim 9 , wherein the first threshold is one of: a periodic time, an increase of a QoS parameter, a decrease of a QoS parameter, or an intercept of a user indicated problem.

11. The system of claim 9 , wherein the QoS information comprises a user reported problem received from one of the plurality of network elements.

12. The system of claim 9 , wherein the addressing the QoS problem is to deny one or more calls.

13. The system of claim 9 , wherein the location map uses routable Internet Protocol (IP) addresses and wherein each location in the location map uses a different range of routable IP addresses.

14. The system of claim 9 , wherein at least one network element in one of the plurality of locations uses a non-routable Internet Protocol (IP) address and wherein the location map identifies the at least one network element in the one of the plurality of locations by a public IP address, a port, and the non-routable IP address.

15. The system of claim 9 , wherein the location map comprises a range of Internet Protocol (IP) addresses for each of the plurality of locations.

16. The system of claim 9 , wherein the QoS manager causes the microprocessor to:
receive the location map; and
distribute the location map to the plurality of network elements at the plurality of locations based on information in the location map.

17. A method comprising:
sending, by a processor, a request to subscribe to Quality of Service (QoS) information for a plurality of network elements at a plurality of locations that are controlled by separate communications systems, wherein the QoS information is based on a location map that is sent to the plurality of network elements at the plurality of locations;
receiving, by the processor, a notification to the request to subscribe to the QoS information, wherein the notification comprises the QoS information for the plurality of network elements at the plurality of locations;
determining, by the processor, an action to be implemented based on the QoS information, wherein the QoS information comprises a response time from a first instance of a media server; and
in response to determining the action to be implemented, causing, by the processor, the action to be implemented, wherein the action to be implemented is to initiate, by the processor, an instantiation of a second instance of the media server.

18. The method of claim 17 , wherein the QoS information further comprises a user reported problem received from one of the plurality of network elements.

19. The method of claim 17 , wherein the QoS information further comprises a route of a real-time communication session and wherein the action causes the route and/or a packet priority of the real-time communication to change.

20. The method of claim 17 , wherein the QoS information further comprises a route of a first real-time communication session and wherein the action causes a route of a second real-time communication to change.

Assignees

• Avaya Inc

Inventors

• Joshi Vivek
• Patel Anirudh
• Patil Manish

Classifications

• H04L61/609

  Electricity · mapped topic

• H04L43/0823

  Errors, e.g. transmission errors · CPC title

• H04L43/0852 Primary

  Delays · CPC title

• H04L47/24

  Traffic characterised by specific attributes, e.g. priority or QoS · CPC title

• H04L61/2514

  between local and global IP addresses · CPC title