Interactive venue assistant

Patent metadata

Field	Value
Publication number	US-9891056-B2
Application number	US-201614997421-A
Country	US
Kind code	B2
Filing date	Jan 15, 2016
Priority date	Feb 20, 2014
Publication date	Feb 13, 2018
Grant date	Feb 13, 2018

Abstract

Methods and systems for assisting a user at an event and venue are described. A user is guided or navigated to different points of interest at a venue. The points of interest include seat locations or surrounding services and facilities, such as restaurants, shops, and restrooms. Advertisements and promotions associated with surrounding services may be displayed to the user. The user may be notified of the presence of friends and family at the same venue, and be provided with real-time information about the event.

First claim

What is claimed is:

1. A system comprising:
one or more memory devices or storage components adapted to store instructions; and
one or more processors in communication with the one or more memory devices or storage components and adapted to execute the instructions to perform or to control performance of one or more operations, the one or more operations comprising:
determine a location of a user device;
determine the location is within a venue associated with an event and a user;
in response to the determination that the user device is within the venue, provide, to the user via the user device, information regarding at least one point of interest, the information based on the location of the user device and a seat location for the user; and
provide, to the user via the user device, directions to the at least one point of interest.

2. The system of claim 1 , wherein the one or more operations further comprise provide, to the user via the user device, directions to the seat location.

3. The system of claim 1 , wherein the information regarding the at least one point of interest is further based on a current location of the user, time to start of the event, estimated time to the at least one point of interest, congestion along a route or at the at least one point of interest, or a combination thereof.

4. The system of claim 1 , wherein the one or more operations further comprise determine a current time.

5. The system of claim 4 , wherein the one or more operations further comprise recommend a user action based on the current time, the event, and the venue.

6. The system of claim 5 , wherein the user action comprises shopping, dining, visiting a restroom, or a combination thereof.

7. The system of claim 1 , wherein the one or more operations further comprise provide, to the user via the user device, a seat location at the venue of a friend of the user.

8. The system of claim 1 , wherein the one or more operations further comprise receive a request, from the user via the user device, for information regarding a specific point of interest.

9. The system of claim 8 , wherein the one or more operations further comprise, based on the request, anticipate a further request from the user.

10. A method for assisting a user at an event, comprising:
determining a location of a user device;
determining that the user device has arrived at a seat location associated with an event, a venue, and a user;
in response to the determination that the user device arrived at the seat location, providing, to the user via the user device, information regarding at least one point of interest, the information based on the location of the user device and the seat location; and
providing, to the user via the user device, directions to the at least one point of interest.

11. The method of claim 10 , wherein the directions to the at least one point of interest are based on a current location of the user, the seat location, time to start of the event, estimated time to the at least one point of interest, congestion along a route or the at least one point of interest, or a combination thereof.

12. The method of claim 10 , further comprising determining a walking distance to the at least one point of interest.

13. The method of claim 12 , further comprising providing, to the user via the user device, the walking distance and time left to walk to the at least one point of interest.

14. The method of claim 10 , further comprising providing, to the user via the user device, real-time event information.

15. The method of claim 10 , further comprising determining a current time.

16. The method of claim 15 , further comprising recommending a user action based on the current time, the event, and the venue.

17. A non-transitory machine-readable medium comprising a plurality of machine-readable instructions which, when executed by one or more processors, are adapted to cause a system to perform operations, the operations comprising:
determining a location of a user device;
determining a current time;
providing, to a user via the user device, directions to a seat location associated with an event, a venue, and the user, based on the current time;
determining that the user device arrived at the seat location;
in response to the determination that the user device arrived at the seat location, providing, to the user via the user device, information regarding at least one point of interest; and
providing, to the user via the user device, directions to the at least one point of interest.

18. The non-transitory machine-readable medium of claim 17 , wherein the at least one point of interest comprises a restaurant, a retail store, or a restroom.

19. The non-transitory machine-readable medium of claim 17 , wherein the operations further comprise providing real-time event information.

20. The non-transitory machine-readable medium of claim 19 , wherein the operations further comprise recommending products, services, or both, that are associated with coupons, discounts, or other promotions.

Assignees

• Stubhub Inc
• Ebay Inc

Inventors

• Xu Dong
• Tu Frederic
• Xia Meijie

Classifications

• H04W4/023

  using mutual or relative location information between multiple location based services [LBS] targets or of distance thresholds · CPC title

• G01C21/3617

  using user history, behaviour, conditions or preferences, e.g. predicted or inferred from previous use or current movement · CPC title

• H04W4/024

  Guidance services · CPC title

• G06Q30/0631 Primary

  Recommending goods or services · CPC title

• G01C21/206 Primary

  specially adapted for indoor navigation · CPC title