Monitoring a communication and retrieving information relevant to the communication

Patent metadata

Field	Value
Publication number	US-9875308-B2
Application number	US-201615068566-A
Country	US
Kind code	B2
Filing date	Mar 12, 2016
Priority date	Dec 17, 2003
Publication date	Jan 23, 2018
Grant date	Jan 23, 2018

Abstract

A system, method, and computer readable medium for monitoring a communication, and providing users with information retrieved from one or more data sources that may be relevant to the communication. An information module monitors a communication associated with at least one remote client by receiving either all (or a portion of) the communication as input. The information module then analyzes the communication to filter out and produce a running list of words that may define the context or key topics of the communication. One or more of the topic words are then used as search terms in a search executed against one or more data sources. The search results may then be forwarded to the remote client in real-time, according to one or more specified parameters. In this regard, a user of a remote client does not have to formulate their own search terms, or even activate the search, while engaged in a communication. By coupling the information module to one or more data sources, a user of a remote client may be presented with access to knowledge reports of experts, various documents, information, or other resources relevant to the context of the communication to which they may currently be associated. This empowers the user with knowledge and expertise sources that match the evolution of the topic(s) of the communication.

First claim

What is claimed is:

1. A computer-implemented method, comprising:
automatically monitoring a communication between a user and at least one other individual;
automatically determining, in real-time and from the monitored communication, one or more topic words associated with the monitored communication;
automatically searching, in real-time during the monitored communication, at least one data source for the one or more topic words appearing in the monitored communication; and
generating, based upon the searching, search results for documents relevant to:
a context of the monitored communication or
one or more key topics of the monitored communication, wherein

the one or more topic words associated with the monitored communication are determined by:
generating a topic vector comprising a list of several potential matches for a word;
applying at least one tunable decay parameter curve to a topic vector; and
deriving a re-factored vector based on the occurrence of parameters from some predetermined time interval or number of characters in prior topic vectors.

2. The method of claim 1 , wherein
the search results are outputted to the user.

3. The method of claim 1 , wherein
the monitored communication is a voice communication, and
the voice communication is converted into text.

4. The method of claim 1 , wherein
the one or more topic words associated with the monitored communication are determined by filtering one or more topic words appearing in the monitored communication using a weighted averaging algorithm.

5. A computer hardware system, comprising:
a hardware processor configured to initiate the following executable operations:
automatically monitoring a communication between a user and at least one other individual;
automatically determining, in real-time and from the monitored communication, one or more topic words associated with the monitored communication;
automatically searching, in real-time during the monitored communication, at least one data source for the one or more topic words appearing in the monitored communication; and
generating, based upon the searching, search results for documents relevant to:
a context of the monitored communication or
one or more key topics of the monitored communication, wherein

the one or more topic words associated with the monitored communication are determined by:
generating a topic vector comprising a list of several potential matches for a word;
applying at least one tunable decay parameter curve to a topic vector; and
deriving a re-factored vector based on the occurrence of parameters from some predetermined time interval or number of characters in prior topic vectors.

6. The system of claim 5 , wherein
the search results are outputted to the user.

7. The system of claim 5 , wherein
the monitored communication is a voice communication, and
the voice communication is converted into text.

8. The system of claim 5 , wherein
the one or more topic words associated with the monitored communication are determined by filtering one or more topic words appearing in the monitored communication using a weighted averaging algorithm.

9. A computer program product, comprising:
a computer readable storage device having stored therein computer readable program code,
the computer readable program code, which when executed on a computer hardware system, causes the computer hardware system to perform:
automatically monitoring a communication between a user and at least one other individual;
automatically determining, in real-time and from the monitored communication, one or more topic words associated with the monitored communication;
automatically searching, in real-time during the monitored communication, at least one data source for the one or more topic words appearing in the monitored communication; and
generating, based upon the searching, search results for documents relevant to:
a context of the monitored communication or
one or more key topics of the monitored communication, wherein

the one or more topic words associated with the monitored communication are determined by:
generating a topic vector comprising a list of several potential matches for a word;
applying at least one tunable decay parameter curve to a topic vector; and
deriving a re-factored vector based on the occurrence of parameters from some predetermined time interval or number of characters in prior topic vectors.

10. The computer program product of claim 9 , wherein
the search results are outputted to the user.

11. The computer program product of claim 9 , wherein
the monitored communication is a voice communication, and
the voice communication is converted into text.

12. The computer program product of claim 9 , wherein
the one or more topic words associated with the monitored communication are determined by filtering one or more topic words appearing in the monitored communication using a weighted averaging algorithm.

Assignees

• IBM

Inventors

• Kraenzel Carl J

Classifications

• G06F16/9535 Primary

  Search customisation based on user profiles and personalisation · CPC title

• G10L2015/088

  Word spotting · CPC title

• G06F40/295

  Named entity recognition · CPC title

• G06F16/93

  Document management systems · CPC title

• H04H60/48 Primary

  for recognising items expressed in broadcast information · CPC title