Monitoring and using telemetry data

Patent metadata

Field	Value
Publication number	US-9852446-B2
Application number	US-201514704433-A
Country	US
Kind code	B2
Filing date	May 5, 2015
Priority date	Jul 13, 2011
Publication date	Dec 26, 2017
Grant date	Dec 26, 2017

Abstract

Aspects of the disclosure relate to monitoring and using telemetry information in various ways. For example, a system that monitors telemetry information may include a user that gathers telemetry information of a device and transmits the information to a monitored room. A manager may join a monitored room and monitor the monitored room for particular types of telemetry information. In one example, a manager may determine whether a downstream device is experiencing a network problem, such as a low bitrate. A manager may also transmit commands to the player via the monitored room, which causes the downstream device to operate in accordance with the transmitted command. In one example, a manager may transmit a command that causes a player to decode a particular service.

First claim

What is claimed is:

1. A method comprising:
receiving, in a first message conforming to a messaging protocol, first telemetry information related to a first device of a network;
receiving, in a second message conforming to the messaging protocol, second telemetry information related to a second device of the network;
analyzing, by a computing device, the first telemetry information and the second telemetry information to determine that both the first device and the second device are experiencing a network problem;
determining an overlap of communication paths associated with the network problem by comparing at least a first communication path through the network to the first device and a second communication path through the network to the second device; and
determining, based on the overlap of communication paths, a source device of the network that is causing the network problem, the source device being different from the first device and the second device.

2. The method of claim 1 , further comprising:
transmitting, to the first device, a command that causes the first device to decode a particular linear service and begin playback of the particular linear service.

3. The method of claim 1 , wherein the network problem comprises a low bitrate, and wherein the analyzing the first telemetry information and the second telemetry information to determine that both the first device and the second device are experiencing the network problem comprises:
extracting a first bitrate indicator from the first telemetry information, the first bitrate indicator indicating a bitrate at which the first device is causing playback of video;
extracting a second bitrate indicator from the second telemetry information, the second bitrate indicator indicating a bitrate at which the second device is causing playback of video;
determining that both the first bitrate and the second bitrate are below a threshold value; and
responsive to determining that both the first bitrate and the second bitrate are below the threshold value, determining that both the first device and the second device are experiencing the low bitrate.

4. The method of claim 1 , wherein the network problem comprises one or more of the following: a variation in fragment quality level, or a device buffer event.

5. The method of claim 1 , wherein the messaging protocol comprises one of the following: an instant messaging protocol, a chat messaging protocol, a real-time text-based messaging protocol, or Extensible Messaging and Presence Protocol (XMPP).

6. The method of claim 1 , further comprising:
generating a message that comprises information related to the network problem; and
transmitting the message to another computing device via the network.

7. The method of claim 1 , further comprising:
transmitting, to the first device, a command to provide advertising information;
receiving, from the first device, one or more messages that conform to the messaging protocol and are responsive to the command; and
analyzing the one or more messages to determine one or more of the following: advertisement insertion data, advertisement viewing data, or advertisement viewing duration data.

8. The method of claim 1 , further comprising:
transmitting, to the first device, a command to provide viewing information;
receiving, from the first device, one or more messages that conform to the messaging protocol and are responsive to the command; and
analyzing the one or more messages to determine one or more of current viewing count data or service dwell time data.

9. The method of claim 1 , further comprising:
transmitting, to the first device, a mode change request that causes the first device to switch between a one-way mode of operation and a two-way mode of operation, wherein the one-way mode of operation disables processing of one or more types of commands and the two-way mode of operation enables processing of the one or more types of commands.

10. A method comprising:
receiving first telemetry information that was reported, from a first device, based on telemetry settings indicating that reporting of advertisement related information is inactive;
after receiving the first telemetry information, transmitting, to the first device, a first command that is configured to cause the first device to activate the reporting of the advertisement related information;
receiving second telemetry information that was reported, from the first device, based on updated telemetry settings indicating that the reporting of the advertisement related information is active;
analyzing, by a computing device, the second telemetry information to determine first advertisement related information;
selecting, based on the first advertisement related information, an advertisement; and
causing the first device to generate the advertisement for display.

11. The method of claim 10 , wherein the first telemetry information is comprised in a message conforming to one of the following: an instant messaging protocol, a chat messaging protocol, a real-time text-based messaging protocol, or a presence indicating messaging protocol.

12. The method of claim 10 , further comprising:
transmitting, by the computing device, a request to join a monitored room, wherein the monitored room is configured to transmit, among members of the monitored room, messages that conforms to at least one an instant messaging protocol, a chat messaging protocol, a real-time text-based messaging protocol, or a presence indicating messaging protocol; and
wherein receiving the first telemetry information comprises receiving the second telemetry information via the monitored room; and
wherein receiving the second telemetry information comprises receiving the second telemetry information via the monitored room.

13. The method of claim 10 , wherein the first advertisement related information comprises information indicating one or more advertisements that were inserted or displayed by the first device.

14. The method of claim 10 , wherein the first advertisement related information comprises information indicating a user interaction with one or more advertisements.

15. The method of claim 10 , wherein the first advertisement related information comprises information indicating a length of time a user interacted with one or more advertisements.

16. The method of claim 10 , wherein the first advertisement related information comprises information indicating a length of time a user watched one or more advertisements.

17. The method of claim 10 , wherein the first advertisement related information comprises information indicating a number of times one or more advertisements were inserted or played by the first device.

18. The method of claim 10 , further comprising:
transmitting, to the first device, a third command that is configured to cause the first device to de-activate the reporting of the advertisement related information; and
receiving third telemetry information that was reported from the first device after the reporting of the advertisement related information was de-activated by the first device.

19. A method comprising:
based on telemetry settings indicating that reporting of advertisement related information is inactive, transmitting, by a first device, first telemetry information;
after transmitting the first telemetry information, receiving, by the first device and from a computing device via a network, a first command that is configured to cause the first device to activate the reporting of the advertisement related inform

Assignees

• Comcast Cable Comm Llc

Inventors

• Field Brian
• Doorn Jan Van
• Kiok Joseph
• Groustra Daniel
• Torluemke Mark
• Hall Jim
• Leddy John

Classifications

• H04L67/025

  for remote control or remote monitoring of applications · CPC title

• H04W4/027

  using movement velocity, acceleration information · CPC title

• G06Q30/0242

  Determining effectiveness of advertisements · CPC title

• G06Q30/0272

  Period of advertisement exposure · CPC title

• G06Q30/0261 Primary

  based on user location · CPC title