Log file management tool

Patent metadata

Field	Value
Publication number	US-9846721-B2
Application number	US-201414209790-A
Country	US
Kind code	B2
Filing date	Mar 13, 2014
Priority date	Mar 13, 2013
Publication date	Dec 19, 2017
Grant date	Dec 19, 2017

Abstract

A system includes: a processor; and a memory, wherein the memory stores instructions that, when executed by the processor, cause the processor to: retrieve a first log over a network from a first server of a plurality of servers for at least one contact center; generate an index of values in the first log; update an index database based on the index; and save the first log on a storage device.

First claim

What is claimed is:

1. A system comprising:
a processor; and
a memory, wherein the memory stores instructions that, when executed by the processor, cause the processor to:
retrieve, by a log collection server over a network, a first log from a first server corresponding to a contact center, the log collection server connected to the first server through the network, wherein the first server being identified based on a relationship graph derived from configuration information regarding interrelationships and interdependencies of applications running on the one or more servers;
generate, by the log collection server, an index of values in the first log;
update, by the log collection server an index database based on the index; and
save the first log on a storage device coupled to the log collection server,

wherein the memory further stores instructions that, when executed by the processor, cause the processor to process the first log before saving the first log on the storage device by:
determining a file type of the first log;
determining one or more searchable tokens associated with the file type;
searching the first log for the one or more searchable tokens to identify a plurality of logs matching a search criteria, wherein the search criteria comprising at least one of an error code or a session identifier;
determining whether the token is scrubbed based on whether the token comprises sensitive or private data;
in response to determining that the token is scrubbed, replacing the plurality of logs matched the search criteria with scrubbed data;
in response to determining that the token is not scrubbed, leaving the token unmodified; and
updating the index with a value of the token and a location of the token in the first log.

2. The system of claim 1 , wherein the memory further stores instructions that, when executed by the processor, cause the processor to retrieve a second log from a second server of a plurality of servers.

3. The system of claim 2 , wherein the first log and the second log are generated by different software applications.

4. The system of claim 2 , wherein the first server and the second server are associated with different contact centers.

5. The system of claim 1 , wherein the memory further stores instructions that, when executed by the processor, cause the processor to compress the first log before saving the first log on the storage device.

6. The system of claim 1 , wherein the memory further stores instructions that, when executed by the processor, cause the processor to purge a plurality of log files from the storage device, wherein the purged log files are older than a set time period.

7. The system of claim 1 , wherein the log collection server is accessible by a remote server outside the network, and wherein the first server is not accessible by the remote server outside the network.

8. A system comprising:
a processor; and
a memory, wherein the memory stores instructions that, when executed by the processor, cause the processor to:
receive, at a log collection server, a request for logs, the request comprising search criteria comprising at least one of an error code or a session identifier;
search, by the log collection server, an index database for the search criteria;
connect, by the log collection server, to one or more servers through a network, the one or more servers corresponding to at least one contact center, the one or more servers being identified in based on a relationship graph derived from configuration information regarding interrelationships and interdependencies of applications running on the one or more servers;
retrieve, by the log collection server, a plurality of logs matching the search criteria, the logs being collected from one or more servers that are connected through the network;
for each log of the plurality of logs:
determine a file type of the log;
determine one or more searchable tokens associated with the file type;
search the log for the one or more searchable tokens to identify the plurality of logs matching the search criteria, wherein the search criteria comprising at least one of an error code or a session identifier;
determine if the token is scrubbed based on whether the token comprises sensitive or private data;
in response to determining that the token is scrubbed, replace the plurality of logs matching the search criteria with scrubbed data; and
in response to determining that the token is not scrubbed, leave the token unmodified; and

package the retrieved logs into a file saved on a storage device coupled to the log collection server.

9. The system of claim 8 , wherein the request further comprises filtering criteria, and
the memory further stores instructions that, when executed by the processor, cause the processor to filter the retrieved logs to remove lines to return only lines that match the filtering criteria.

10. The system of claim 9 , wherein the filtering criteria comprises at least one of an error code, a session identifier, a log level, and a keyword.

11. The system of claim 8 , wherein the search criteria comprises a service request number.

12. The system of claim 8 , wherein the log collection server is accessible by a remote server outside the network, and wherein the one or more servers are not accessible by the remote server outside the network.

Assignees

• Genesys Telecommunications Laboratories Inc

Inventors

• Gatto Alan
• Cottle Dean
• Fylypenko Oleg
• Gurusiddappa Shivakumar
• Haselhuhn Kevin
• Hollis Greg
• Lamprea Luis
• Aleksin Sergey
• Kumar Gaurav
• Datar Narendra
• Pougnet Michael
• Bharucha Poras
• Dale Brett

Classifications

• G06F11/3072

  where the reporting involves data filtering, e.g. pattern matching, time or event triggered, adaptive or policy-based reporting · CPC title

• G06F16/21

  Design, administration or maintenance of databases · CPC title

• G06F11/3409

  for performance assessment · CPC title

• G06F16/245 Primary

  Query processing · CPC title

• G06F17/40

  Data acquisition and logging (for input to computer G06F3/00) · CPC title