Determining transaction status information corresponding to instant messaging contact persons

Patent metadata

Field	Value
Publication number	US-9842364-B2
Application number	US-201313963823-A
Country	US
Kind code	B2
Filing date	Aug 9, 2013
Priority date	Aug 13, 2012
Publication date	Dec 12, 2017
Grant date	Dec 12, 2017

Abstract

Determining transaction status information is disclosed, including: sending a transaction status information query request corresponding to a contact person associated with an instant messaging client, wherein the transaction status information query request is associated with a user with respect to the contact person, wherein the user is associated with the instant messaging client; and receiving transaction status information determined based at least in part on the transaction status information query request corresponding to the contact person, wherein the transaction status information describes a current stage in a fulfillment process of an order.

First claim

What is claimed is:

1. A system, comprising:
one or more processors configured to:
detect, by a server, that an instant messaging connection has been established between a first device associated with a contact person associated with an instant messaging client and a second device associated with a user associated with the instant messaging client;
in response to the detection that the instant messaging connection has been established:
use the instant messaging client to obtain identifying information associated with the contact person from a contact list associated with the instant messaging client; and
use the instant messaging client to automatically send a transaction status information query request to a database storing transaction status information,
wherein the transaction status information query request includes identifying information associated with the user associated with the instant messaging client and the identifying information associated with the contact person,
wherein the transaction status information query request is used to look up in the database storing transaction status information a set of transaction status information that identifies a transaction between the user associated with the instant messaging client and the contact person;

receive the set of transaction status information, wherein the received set of transaction status information describes a current stage in a fulfillment process of an order; and
send the received set of transaction status information and the identifying information associated with the contact person to the second device associated with the user associated with the instant messaging client for the second device to present a display comprising the received set of transaction status information and the identifying information associated with the contact person within an instant messaging window that is provided by the instant messaging client; and

one or more memories coupled to the one or more processors and configured to provide instructions to the one or more processors.

2. The system of claim 1 , wherein the user associated with the instant messaging client comprises a seller user.

3. The system of claim 1 , wherein the contact person comprises a buyer user.

4. The system of claim 1 , wherein the received set of transaction status information describes the current stage associated with the fulfillment process associated with the order placed by the contact person for a product sold by the user associated with the instant messaging client.

5. The system of claim 1 , wherein the received set of transaction status information indicates one of the following: ordered, paid, shipped, delivery confirmed, evaluated by a buyer user, and evaluated by both parties.

6. The system of claim 1 , wherein the transaction status information query request is sent to a transaction server, and wherein the transaction server is configured to query the database storing transaction status information.

7. The system of claim 1 , wherein the transaction status information query request is sent to an instant messaging server, and wherein the instant messaging server is configured to query a the database storing transaction status information.

8. The system of claim 1 , wherein the transaction status information query request is sent to an instant messaging server, and wherein the instant messaging server is configured to forward the transaction status information query request to a transaction server configured to query the database storing transaction status information.

9. The system of claim 1 , wherein the display comprising the received set of transaction status information is based at least in part on a priority associated with the received set of transaction status information.

10. The system of claim 1 , wherein the one or more processors are further configured to determine a ranking associated with the contact person among a presentation of a plurality of contact persons based at least in part on the received set of transaction status information.

11. The system of claim 1 , wherein the one or more processors are further configured to:
store a plurality of transaction status information query requests corresponding to respective ones of a plurality of contact persons in a query queue;
send one or more transaction status information query requests of the plurality of transaction status information query requests based at least in part on a sequence associated with the plurality of transaction status information query requests in the query queue; and
receive sets of transaction status information determined based at least in part on the one or more transaction status information query requests.

12. The system of claim 1 , wherein the transaction status information query request comprises a first transaction status information query request and wherein the one or more processors are further configured to:
receive an indication to reconnect the instant messaging client to an instant messaging server;
receive a selection to resend a second transaction status information query request corresponding to a selected contact person; and
resend the second transaction status information query request corresponding to the selected contact person.

13. A method, comprising:
detecting, by a server, that an instant messaging connection has been established between a first device associated with a contact person associated with an instant messaging client and a second device associated with a user associated with the instant messaging client;
in response to the detection that the instant messaging connection has been established:
using the instant messaging client to obtain identifying information associated with the contact person from a contact list associated with the instant messaging client; and
using the instant messaging client to automatically send a transaction status information query request to a database storing transaction status information,
wherein the transaction status information query request includes identifying information associated with the user associated with the instant messaging client and the identifying information associated with the contact person,
wherein the transaction status information query request is used to look up in the database storing transaction status information a set of transaction status information that identifies a transaction between the user associated with the instant messaging client and the contact person;

receiving the set of transaction status information, wherein the received set of transaction status information describes a current stage in a fulfillment process of an order; and
sending the received set of transaction status information and the identifying information associated with the contact person to the second device associated with the user associated with the instant messaging client for the second device to present a display comprising the received set of transaction status information and the identifying information associated with the contact person within an instant messaging window that is provided by the instant messaging client.

14. The method of claim 13 , further comprising:
storing a plurality of transaction status information query requests corresponding to respective ones of a plurality of contact persons in a query queue;
sending one or more transaction status information query requests of the plurality of transaction status information query requests based at least in part on a sequence associated with the plurality of transaction status information query requests in the query queue; and
receiving sets of t

Assignees

• Alibaba Group Holding Ltd

Inventors

• Hu Ke

Classifications

• H04L51/02

  using automatic reactions or user delegation, e.g. automatic replies or chatbot-generated messages · CPC title

• G06Q30/0635 Primary

  replenishment orders; recurring orders · CPC title