Cognitive platform for troubleshooting system events

Patent metadata

Field	Value
Publication number	US-9836382-B2
Application number	US-201615046440-A
Country	US
Kind code	B2
Filing date	Feb 17, 2016
Priority date	Feb 17, 2016
Publication date	Dec 5, 2017
Grant date	Dec 5, 2017

Abstract

A method for the cognitive debugging of a managed system includes first receiving an event in an event management system. Thereafter, a context for the event is extracted therefrom and the context is mapped to both one or more components of a managed computing system and also one or more corresponding debug mode commands for each of the components. Consequently, a debug mode is enabled in each of the components and the corresponding debug mode commands are issued for each of the components so as to provoke a generation of one or more log entries. The generated log entries then are matched to a pre-stored log entry amongst a multiplicity of pre-stored log entries and at least one problem resolution document stored in connection with the matched pre-stored log entry is transmitted to an operator of the event management system.

First claim

We claim:

1. A method for the cognitive debugging of a managed system comprising:
receiving an event in an event management system executing in memory of a host computing system comprising one or more computers each with memory and at least one processor;
extracting a context for the event from the event and mapping the context to one or more components of a managed computing system and one or more corresponding debug mode commands for each of the one or more components;
enabling debug mode in each of the one or more components and issuing the one or more corresponding debug mode commands for each of the one or more components to provoke a generation of one or more log entries;
matching one of the generated one or more log entries to a pre-stored log entry amongst a multiplicity of pre-stored log entries; and,
transmitting to an operator of the event management system at least one problem resolution document stored in connection with the matched pre-stored log entry.

2. The method of claim 1 , further comprising disabling debug mode in each of the one or more components responsive to the receipt of the generated one or more log entries.

3. The method of claim 1 , wherein the context of the event is a vendor associated with a particular one of one or more components.

4. The method of claim 1 , wherein the problem resolution document is a trouble ticket previously received in connection with the matched pre-stored log entry.

5. The method of claim 1 , wherein the generated one or more log entries are matched to a pre-stored log entry amongst the multiplicity of pre-stored log entries through clustering, whereby like log entries are clustered into groups.

6. The method of claim 1 , wherein one or more queries of the one or more log entries are generated and displayed to the operator of the event based upon the context of the event.

7. A managed system management data processing system configured for the cognitive debugging of a managed system, the managed system management data processing system comprising:
an event management system executing in memory of a host computing system comprising one or more computers each with memory and at least one processor, the event management system being coupled to a multiplicity of components of a managed system; and,
a cognitive system logging platform module coupled to the event management system, the module comprising program code executing in the memory of the host computing platform and, during execution, responding to a receipt of an event from the event management system by extracting a context for the event and mapping the context to one or more of the multiplicity of components of the managed computing system and one or more corresponding debug mode commands for each of the one or more components by enabling debug mode in each of the one or more components and issuing the one or more corresponding debug mode commands for each of the one or more components to provoke a generation of one or more log entries, by matching one of the generated one or more log entries to a pre-stored log entry amongst a multiplicity of pre-stored log entries and by transmitting to an operator of the event management system at least one problem resolution document stored in connection with the matched pre-stored log entry.

8. The system of claim 7 , wherein the program code of the module additionally disables debug mode in each of the one or more components responsive to the receipt of the generated one or more log entries.

9. The system of claim 7 , wherein the context of the event is a vendor associated with a particular one of one or more components.

10. The system of claim 7 , wherein the problem resolution document is a trouble ticket previously received in connection with the matched pre-stored log entry.

11. The system of claim 7 , wherein the generated one or more log entries are matched to a pre-stored log entry amongst the multiplicity of pre-stored log entries through an agglomerative clustering based upon a string similarity function, whereby like log entries are clustered into groups.

12. The system of claim 7 , wherein one or more queries of the one or more log entries are generated and displayed to the operator of the event based upon the context of the event.

13. A computer program product for the cognitive debugging of a managed system, the computer program product comprising a computer readable storage medium having program instructions embodied therewith, the program instructions executable by a device to cause the device to perform a method comprising:
receiving an event in an event management system executing in memory of a host computing system comprising one or more computers each with memory and at least one processor;
extracting a context for the event from the event and mapping the context to one or more components of a managed computing system and one or more corresponding debug mode commands for each of the one or more components;
enabling debug mode in each of the one or more components and issuing the one or more corresponding debug mode commands for each of the one or more components to provoke a generation of one or more log entries;
matching one of the generated one or more log entries to a pre-stored log entry amongst a multiplicity of pre-stored log entries; and,
transmitting to an operator of the event management system at least one problem resolution document stored in connection with the matched pre-stored log entry.

14. The computer program product of claim 13 , wherein the method further comprises disabling debug mode in each of the one or more components responsive to the receipt of the generated one or more log entries.

15. The computer program product of claim 13 , wherein the context of the event is a vendor associated with a particular one of one or more components.

16. The computer program product of claim 13 , wherein the problem resolution document is a trouble ticket previously received in connection with the matched pre-stored log entry.

17. The computer program product of claim 13 , wherein the generated one or more log entries are matched to a pre-stored log entry amongst the multiplicity of pre-stored log entries through an agglomerative clustering based upon a string similarity function, whereby like log entries are clustered into groups.

18. The computer program product of claim 13 , wherein one or more queries of the one or more log entries are generated and displayed to the operator of the event based upon the context of the event.

Assignees

• IBM

Inventors

• Chana Mandeep
• King William
• Maeshiro Tomyo G
• Thomas Mathews
• Vora Janki Y

Classifications

• G06F11/366 Primary

  using diagnostics (G06F11/0703 takes precedence) · CPC title

• G06F17/30598

  Physics · mapped topic

• G06F11/3692

  for test results analysis · CPC title

• G06F11/0748

  in a remote unit communicating with a single-box computer node experiencing an error/fault (remote testing G06F11/2294) · CPC title

• H04L41/5074

  Handling of user complaints or trouble tickets · CPC title