Enterprise integration with cloud-based multimedia system

Patent metadata

Field	Value
Publication number	US-9832087-B2
Application number	US-201414155971-A
Country	US
Kind code	B2
Filing date	Jan 15, 2014
Priority date	Jan 15, 2014
Publication date	Nov 28, 2017
Grant date	Nov 28, 2017

Abstract

Techniques are described herein for facilitating a connection between a cloud networking platform and a unified communication system, where the cloud networking platform hosts communication services including real-time communications for client devices, and the unified communication system hosts communication services including real-time communications for on-prem devices that are associated with the unified communication system. Events associated with the cloud networking platform are monitored at the unified communication system, via a cloud connector device of the unified communication system, where events are associated with users who are registered with client devices and on-prem devices, and the events include real-time communications. A notification is provided to one or more client devices registered to a first user in response to an on-prem device also registered to the first user receiving a real-time communication request from a device of another user.

First claim

What is claimed is:

1. A method comprising:
facilitating a connection between a cloud networking platform and a unified communication system, wherein the cloud networking platform hosts communication services including real-time communications for client devices, and the unified communication system hosts communication services including real-time communications for on-prem devices that are associated with the unified communication system;
monitoring events associated with the cloud networking platform at the unified communication system, via a cloud connector device of the unified communication system, wherein events are associated with users who are registered with client devices and on-prem devices, and the events include real-time communications;
providing a notification to one or more client devices registered to a first user in response to an on-prem device also registered to the first user receiving a real-time communication request from a device of another user;
facilitating a real-time communication session between a plurality of users that is hosted via a bridging service over the cloud networking platform, wherein each user engages in the real-time communication session via at least one of a client device and an on-prem device, and at least one user is the first user;
in response to the first user making a first selection to engage in the real-time communication session on a first client device or a first on-prem device, establishing a connection to the real-time communication session with the first client device or the first on-prem device; and
in response to the first user making a second selection after the first selection to make a switch from one or the other of the first client device and the first on-prem device during the real-time communication session, facilitating a switch of the connection to the real-time communication session by the first user from the first client device to the first on-prem device or from the first on-prem device to the first client device;
wherein connections to the real-time communication session facilitate the following:
both the first client device and the first on-prem device engage at the same time in the real-time communication session such that each of the first client device and the first on-prem device sends and receives audio content and/or sends and receives video content for the real-time communication session; or
one device selected from the group consisting of the first client device and the first on-prem device sends and receives audio content for the real-time communication session while the other device selected from the group consisting of the first client device and the first on-prem device sends and receives video content for the real-time communication session.

2. The method of claim 1 , wherein the cloud networking platform generates and maintains a graph that identifies users and respective client devices engaged in the real-time communication session, wherein each user in the real-time communication session is represented as a node in the graph, and monitoring events via the cloud connector device further comprises:
receiving information from the cloud networking platform in relation to the graph, including updates to the graph based upon changes in client devices engaged with the real-time communication session.

3. An apparatus comprising:
a network interface unit configured to enable communications over a network; and
a processor configured to:
facilitate a connection, via the network interface, between a cloud networking platform and a unified communication system, wherein the cloud networking platform hosts communication services including real-time communications for client devices, and the unified communication system hosts communication services including real-time communications for on-prem devices that are associated with the unified communication system;
monitor events associated with the cloud networking platform at the unified communication system, wherein events are associated with users who are registered with client devices and on-prem devices, and the events include real-time communications;
provide a notification that is received by one or more client devices registered to a first user in response to an on-prem device also registered to the first user receiving a real-time communication request from a device of another user;
facilitate a real-time communication session between a plurality of users that is hosted via a bridging service over the cloud networking platform, wherein each user engages in the real-time communication session via at least one of a client device and an on-prem device, and at least one user is the first user;
in response to the first user making a first selection to engage in the real-time communication session on a first client device or a first on-prem device, establish a connection to the real-time communication session with the first client device or the first on-prem device; and

in response to the first user making a second selection after the first selection to make a switch from one or the other of the first client device and the first on-prem device during the real-time communication session, facilitate a switch of the connection to the real-time communication session by the first user from the first client device to the first on-prem device or from the first on-prem device to the first client device;
wherein the processor facilitates the following during connections to the real-time communication session:
both the first client device and the first on-prem device engage at the same time in the real-time communication session such that each of the first client device and the first on-prem device sends and receives audio content and/or sends and receives video content for the real-time communication session; or
one device selected from the group consisting of the first client device and the first on-prem device sends and receives audio content for the real-time communication session while the other device selected from the group consisting of the first client device and the first on-prem device sends and receives video content for the real-time communication session.

4. The apparatus of claim 3 , wherein the cloud networking platform generates and maintains a graph that identifies users and respective client devices engaged in the real-time communication session, wherein each user in the real-time communication session is represented as a node in the graph, and the processor is further configured to monitor events by:
receiving information from the cloud networking platform in relation to the graph, including updates to the graph based upon changes in client devices engaged with the real-time communication session.

5. One or more computer readable storage media devices encoded with software comprising computer executable instructions and when the software is executed operable to:
facilitate a connection between a cloud networking platform and a unified communication system, wherein the cloud networking platform hosts communication services including real-time communications for client devices, and the unified communication system hosts communication services including real-time communications for on-prem devices that are associated with the unified communication system;
monitor events associated with the cloud networking platform at the unified communication system, wherein events are associated with users who are registered with client devices and on-prem devices, and the events include real-time communications;
provide a notification to one or more client devices registered to a first user in response to an on-prem device also registered to the first user receiving a real-time communication request from a device of another user;
facilitate a real-time communication session between a p

Assignees

• Cisco Tech Inc

Inventors

• Pearce Christopher
• Rosenberg Jonathan D
• Henning Scott A

Classifications

• H04L65/1096

  Supplementary features, e.g. call forwarding or call holding (systems providing special services or facilities to telephony subscribers H04M3/42) · CPC title

• G06F9/542

  Event management; Broadcasting; Multicasting; Notifications · CPC title

• G06F9/5072

  Grid computing · CPC title

• H04L67/26

  Electricity · mapped topic

• H04L43/08 Primary

  Monitoring or testing based on specific metrics, e.g. QoS, energy consumption or environmental parameters · CPC title