Leveraging social media to assist in troubleshooting
US-9270749-B2 · Feb 23, 2016 · US
Measuring problems from social media discussions
US9824403B2 · US · B2
| Field | Value |
|---|---|
| Publication number | US-9824403-B2 |
| Application number | US-201213588146-A |
| Country | US |
| Kind code | B2 |
| Filing date | Aug 17, 2012 |
| Priority date | Aug 17, 2012 |
| Publication date | Nov 21, 2017 |
| Grant date | Nov 21, 2017 |
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Abstract
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Embodiments of the present invention provide a system, method, and program product to measure problems from a social media discussion. In exemplary embodiments, a computer extracts one or more problems from the social media discussion. The computer extracts one or more severity indicators and one or more complexity indicators from the social media discussion. The computer clusters the one or more problems into one or more sets of unique problems in a manner that related problems are clustered together into the one or more unique problems. The computer determines an overall severity and an overall complexity of the sets of unique problems.
First claim
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What is claimed is: 1. A method for providing notification of a priority to correct a limited functionality of a feature of a product, the method comprising: a computer using at least a lexical analysis technique and a structural analysis technique to determine, for a content of a social media discussion, (i) a lexical characteristic of the social media discussion, (ii) a structural characteristic of the social media discussion, (iii) a product being discussed in the social media…
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- G06Q10/40Primary
Physics · mapped topic
Physics · mapped topic
Electricity · mapped topic
Physics · mapped topic
Electricity · mapped topic
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- What does patent US9824403B2 cover?
- Embodiments of the present invention provide a system, method, and program product to measure problems from a social media discussion. In exemplary embodiments, a computer extracts one or more problems from the social media discussion. The computer extracts one or more severity indicators and one or more complexity indicators from the social media discussion. The computer clusters the one or mo…
- Who is the assignee on this patent?
- Gangadharaiah Rashmi, Kambhatla Nandakishore, Kanjirathinkal Rose C, and 3 more
- What technology area does this patent fall under?
- Primary CPC classification G06Q10/40. Mapped technology areas include Physics.
- When was this patent published?
- Publication date Tue Nov 21 2017 00:00:00 GMT+0000 (Coordinated Universal Time) (B2). Legal status and post-grant events are not shown on this page.
- What related patents are in patentsdb?
- We list 1 related publication on this page (citations in our corpus or others sharing the same primary CPC).