Managing telephonic communications

Patent metadata

Field	Value
Publication number	US-9813669-B2
Application number	US-201615253595-A
Country	US
Kind code	B2
Filing date	Aug 31, 2016
Priority date	Oct 23, 2014
Publication date	Nov 7, 2017
Grant date	Nov 7, 2017

Abstract

According to at least one embodiment, a computer-implemented method to manage incoming communications is described. An incoming call may be received on a landline. One or more devices may be located within a predetermined area based at least in part on the receipt of the incoming call. The incoming call may be forwarded to the one or more devices based at least in part on the locating.

First claim

What is claimed is:

1. A computer-implemented method to manage incoming communications, comprising:
receiving a first incoming call from a first origination source on a landline;
locating a plurality of devices within a predetermined area based at least in part upon receipt of the first incoming call;
forwarding the first incoming call to the plurality of devices based at least in part on the locating;
detecting that the first incoming call is answered at a first device of the plurality of devices;
receiving a second incoming call from the first origination source on the landline; and
automatically forwarding the second incoming call to the first device based at least in part on the detecting and the first origination source of the second incoming call.

2. The computer-implemented method of claim 1 , wherein the first incoming call is forwarded to the plurality of devices physically located within the predetermined area of an automation system.

3. The computer-implemented method of claim 1 , further comprising:
receiving input from the plurality of devices to direct the first incoming call to a particular device within an automation system.

4. The computer-implemented method of claim 3 , wherein the first incoming call is a video call and the first incoming call is forwarded to a device with video call capabilities.

5. The computer-implemented method of claim 1 , further comprising:
forwarding the first incoming call to a messaging service based at least in part on determining when no devices are within the predetermined area.

6. The computer-implemented method of claim 5 , further comprising:
notifying an administrator of an automation system that the first incoming call was forwarded to the messaging service.

7. The computer-implemented method of claim 5 , further comprising:
forwarding a message received by the messaging service to a device external to the predetermined area.

8. The computer-implemented method of claim 7 , further comprising:
converting the message to text; and
sending the text to one or more devices associated with an automation system.

9. The computer-implemented method of claim 8 , wherein the converted message comprises at least one of an email, text message, social media message, and ping message.

10. The computer-implemented method of claim 1 , wherein the first incoming call is received at a control panel for an automation system.

11. The computer-implemented method of claim 1 , wherein locating the plurality of devices further comprises:
establishing a geo-fence around the predetermined area;
determining a GPS position of the plurality of devices; and
comparing the GPS position of the plurality of devices to the established geo-fence.

12. The computer-implemented method of claim 1 , wherein locating the plurality of devices further comprises:
establishing a wireless network associated with the predetermined area;
determining if the plurality of devices are connected to the wireless network.

13. The computer implemented method of claim 1 , further comprising:
forwarding unanswered incoming calls to one or more devices associated with an automation system, wherein the one or more devices are outside of the predetermined area.

14. An apparatus to manage incoming communications, comprising:
a processor;
a memory in electronic communication with the processor; and
instructions stored in the memory, the instructions being executable by the processor to:
receive a first incoming call from a first origination source on a landline;
locate a plurality of devices within a predetermined area based at least in part upon receipt of the first incoming call;
forward the first incoming call to the plurality of devices based at least in part on the locating;
detect that the first incoming call is answered at a first device of the plurality of devices;
receive a second incoming call from the first origination source on the landline; and
automatically forward the second incoming call to the first device based at least in part on the detecting and the first origination source of the second incoming call.

15. The apparatus of claim 14 , wherein the first incoming call is forwarded to the plurality of devices physically located within the predetermined area of an automation system.

16. The apparatus of claim 14 , wherein the instructions are executable by the processor to:
receive input from the plurality of devices to direct the first incoming call to a particular device within an automation system.

17. A non-transitory computer-readable medium storing instructions executable by a processor to:
receive a first incoming call from a first origination source on a landline;
locate a plurality of devices within a predetermined area based at least in part upon receipt of the first incoming call;
forward the first incoming call to the plurality of devices based at least in part on the locating;
detect that the first incoming call is answered at a first device of the plurality of devices;
receive a second incoming call from the first origination source on the landline; and
automatically forward the second incoming call to the first device based at least in part on the detecting and the first origination source of the second incoming call.

18. The computer-readable medium of claim 17 , wherein the first incoming call is forwarded to the plurality of devices physically located within the predetermined area of an automation system.

19. The computer-readable medium of claim 17 , wherein the instructions are executable by the processor to:
receive input from the plurality of devices to direct the first incoming call to a particular device within an automation system.

20. The computer-readable medium of claim 19 , wherein the first incoming call is a video call and the first incoming call is forwarded to a device with video call capabilities.

Assignees

• Vivint Inc

Inventors

• Rein Harry

Classifications

• H04M3/543

  Call deflection · CPC title

• H04W64/00

  Locating users or terminals {or network equipment} for network management purposes, e.g. mobility management · CPC title

• H04N7/15

  Conference systems · CPC title

• H04W4/021

  Services related to particular areas, e.g. point of interest [POI] services, venue services or geofences · CPC title

• H04N7/147 Primary

  Communication arrangements, e.g. identifying the communication as a video-communication, intermediate storage of the signals (selecting H04Q) · CPC title