Dynamic new user experience (NUX)

Patent metadata

Field	Value
Publication number	US-9807193-B2
Application number	US-201213566843-A
Country	US
Kind code	B2
Filing date	Aug 3, 2012
Priority date	Aug 3, 2012
Publication date	Oct 31, 2017
Grant date	Oct 31, 2017

Abstract

In one embodiment, a method includes receiving from a mobile device of a user configuration data of the mobile device. The configuration data identifies one or more characteristics of the mobile device. The method also includes determining a group of users of the social-networking system based at least in part on the configuration data. Each user in the group of users uses a mobile device having similar configuration data as the mobile device of the user. The method also includes providing user-assistance information associated with the group of users to the user.

First claim

What is claimed is:

1. A method comprising:
by one or more computing systems of a social-networking system, receiving from a mobile device of a user configuration data of the mobile device, the configuration data identifying one or more characteristics of the mobile device;
by the one or more computing systems of the social-networking system, identifying a group of users of the social-networking system based at least in part on the configuration data identifying the one or more characteristics of the mobile device and analyzing a social graph, stored on the social-networking system, for users that each use a mobile device having similar configuration data as the mobile device of the user, each user in the group of users using a mobile device having similar characteristics as the one or more characteristics of the mobile device of the user;
by the one or more computing systems of the social-networking system, determining content of user-assistance information for the user based at least in part on historical activity of the identified group of users using a respective mobile device with one or more of the characteristics of the mobile device of the user, wherein the user-assistance information comprises information explaining a use of one or more features of the social-networking system for the mobile device with one or more of the identified characteristics; and
by the one or more computing systems of the social-networking system, providing at least a portion of the user-assistance information to the user.

2. The method of claim 1 , wherein the portion of the user-assistance information comprises information of one or more of the features of the social-networking system for a mobile device of a particular manufacturer, a particular model of the mobile device, a particular operating system (OS), or a particular version of the OS.

3. The method of claim 1 , further comprising determining content of the user-assistance information based at least in part on the configuration data.

4. The method of claim 3 , further comprising refining the content of the user-assistance information based at least in part on connections of a social graph of the user.

5. The method of claim 1 , wherein the user-assistance information further comprises a profile image of one or more users in the group of users, one or more questions submitted by users of the group, one or more tips associated with using the social-networking system, or one or more tutorials on features of the social-networking system using the mobile device.

6. The method of claim 1 , wherein providing the user-assistance information comprises providing the user-assistance information to the mobile device of the user.

7. One or more computer-readable non-transitory storage media embodying logic configured when executed to:
receive from a mobile device of a user configuration data of the mobile device, the configuration data identifying one or more characteristics of the mobile device;
identify a group of users of the social-networking system based at least in part on the configuration data identifying the one or more characteristics of the mobile device and analyzing a social graph, stored on the social-networking system, for users that each use a mobile device having similar configuration data as the mobile device of the user, each user in the group of users using a mobile device having similar characteristics as the one or more characteristics of the mobile device of the user;
determine content of user-assistance information for the user based at least in part on historical activity of the identified group of users using a respective mobile device with one or more of the characteristics of the mobile device of the user, wherein the user-assistance information comprises information explaining a use of one or more features of the social-networking system for the mobile device with one or more of the identified characteristics; and
provide at least a portion of the user-assistance information to the user.

8. The media of claim 7 , wherein the portion of the user-assistance information comprises information of one or more of the features of the social-networking system fora mobile device of a particular manufacturer, a particular model of the mobile device, a particular operating system (OS), or a particular version of the OS.

9. The media of claim 7 , wherein the logic is further configured to determine content of the user-assistance information based at least in part on the configuration data.

10. The media of claim 9 , wherein the logic is further configured to refine the content of the user-assistance information based at least in part on connections of a social graph of the user.

11. The media of claim 7 , wherein the user-assistance information further comprises a profile image of one or more users in the group of users, one or more questions submitted by users of the group, one or more tips associated with using the social-networking system, or one or more tutorials on features of the social-networking system using the mobile device.

12. The media of claim 7 , wherein the logic is further configured to provide the user-assistance information to the mobile device of the user.

13. A method comprising:
by a mobile device of a user, transmitting configuration data to one or more computing systems of a social-networking system, the configuration data identifying one or more characteristics of the mobile device; and
by the mobile device, receiving user-assistance information whose content is based at least in part on historical activity of a group of users using a respective mobile device with one or more of the characteristics of the mobile device of the user, wherein the user-assistance information comprises information explaining a use of one or more features of the social-networking system for the mobile device with one or more of the identified characteristics, the group of users being identified based at least in part on the configuration data identifying the one or more characteristics of the mobile device and analyzing a social graph, stored on the social-networking system, for users that each use a mobile device having similar configuration data as the mobile device of the user, each user in the group of users using a mobile device having similar characteristics as the one or more characteristics of the mobile device of the user.

14. The method of claim 13 , wherein the user-assistance information comprises information of one or more of the features of the social-networking system fora mobile device of a particular manufacturer, a particular model of the mobile device, a particular operating system (OS), or a particular version of the OS.

15. The method of claim 13 , wherein content of the user-assistance information is further based at least in part on the configuration data.

16. The method of claim 15 , wherein the content of the user-assistance information is further based at least in part on connections of a social graph of the user.

17. The method of claim 13 , wherein the user-assistance information further comprises a profile image of one or more users in the group of users, one or more questions submitted by users of the group, one or more tips associated with using the social-networking system, or one or more tutorials on features of the social-networking system using the mobile device.

Assignees

• Brill Jacob Andrew
• Murarka Neel Ishwar
• Facebook Inc

Inventors

• Brill Jacob Andrew
• Murarka Neel Ishwar

Classifications

• G06Q10/40

  Business processes related to social networking or social networking services · CPC title

• H04L67/306 Primary

  User profiles · CPC title

• G06Q50/01

  Physics · mapped topic

• H04L67/303 Primary

  Terminal profiles · CPC title

• G06Q10/42

  Determination of affinities or common interests between users · CPC title