Media replenishment management

Patent metadata

Field	Value
Publication number	US-9779588-B2
Application number	US-201314134201-A
Country	US
Kind code	B2
Filing date	Dec 19, 2013
Priority date	Dec 19, 2013
Publication date	Oct 3, 2017
Grant date	Oct 3, 2017

Abstract

A method of method of managing media replenishment at a media terminal, the method comprising: receiving a media event from a media terminal; retrieving a next scheduled media replenishment event for that media terminal; evaluating if the next scheduled media replenishment event is scheduled to occur within an acceptable delay period; and initiating an unscheduled replenishment event only if the next scheduled media replenishment event is scheduled to occur after the acceptable delay period.

First claim

What is claimed is:

1. A method of managing media replenishment of a media terminal, the method comprising:
receiving a media event from a media terminal;
retrieving a next scheduled media replenishment event for that media terminal;
evaluating if the next scheduled media replenishment event is scheduled to occur within an acceptable delay period;
initiating an unscheduled replenishment event only if the next scheduled media replenishment event is scheduled to occur after the acceptable delay period; and
populating a Graphical User Interface (GUI) with a street map and an icon representing a physical location of the media terminal on the street map for the unscheduled replenishment, and presenting: 1) a cash status for the media terminal that is selected from high cash remaining at the media terminal medium cash remaining at the media terminal and low cash remaining at the media terminal 2) details for a next scheduled media replenishment, and 3) details of events received for the media terminal when the icon is hovered over, and an incident indication as to whether the media terminal is currently in service or out of service.

2. A method according to claim 1 , wherein the method comprises the further steps of:
receiving media total updates relating to a media terminal;
calculating a time at which a media total at the media terminal is expected to fall below an acceptable threshold;
ascertaining if the next scheduled replenishment event will occur before that calculated time; and
changing a time of the next scheduled replenishment event so that it occurs before that calculated time.

3. A method according to claim 1 , wherein the step of receiving a media event from a media terminal comprises receiving the media event directly from the media terminal.

4. A method according to claim 1 , wherein the step of receiving a media event from a media terminal comprises receiving the media event from a management application operable to manage a media terminal network in which the media terminal is located.

5. A method according to claim 1 , wherein the method comprises the further step of: displaying the received media event on the graphical user interface (GUI) to indicate to a user of the GUI the type of media event and the time associated with that event.

6. A method according to claim 5 , wherein the GUI provides a visual representation of a media terminal network including a plurality of media terminals within that network, the event type and time at the visual representation of that media terminal.

7. A method according to claim 6 , wherein the graphical user interface allows a user of the GUI to select a media terminal and presents media events to the user.

8. A method according to claim 7 , wherein the graphical user interface provides a color-coded notification of the status of the media terminal.

9. A method according to claim 1 , wherein the step of retrieving a next scheduled media replenishment event for that media terminal occurs before receiving the media event.

10. A method according to claim 1 , wherein the acceptable delay period is predefined.

11. A method according to claim 1 , wherein the acceptable delay period is derived dynamically.

12. A method according to claim 1 , wherein the step of initiating an unscheduled replenishment event only if the next scheduled media replenishment event is scheduled to occur after the acceptable delay period further comprises sending an electronic communication to a media replenishment center indicating an amount of media to be provided to the media terminal and a time at which media replenishment is to occur.

13. A method according to claim 1 , wherein the media event comprises one or more of: a media low event, a media threshold event and a media out event.

14. A method according to claim 1 , wherein initiating an unscheduled replenishment event includes calculating an amount of media to be provided as part of the unscheduled media event.

15. A method according to claim 1 , wherein the method comprises the further step of adjusting the next scheduled media replenishment in response to initiating an unscheduled replenishment event.

16. A method according to claim 15 , wherein adjusting the next scheduled media replenishment event includes reducing the amount of media required in the next scheduled media replenishment event.

Assignees

• NCR Organization
• Ncr Corp

Inventors

• Angus Robin
• Neilan Michael James
• Rojas Edgar
• Brown Timothy

Classifications

• G06Q10/08

  Logistics, e.g. warehousing, loading or distribution; Inventory or stock management · CPC title

• G07F19/209

  Monitoring, auditing or diagnose of functioning of ATMs · CPC title

• G06Q10/06 Primary

  Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling · CPC title

• G06Q10/06316

  Sequencing of tasks or work · CPC title

• G06Q20/1085

  involving automatic teller machines [ATMs] · CPC title