Methods, systems, and articles of manufacture for analyzing behavior of internet forum participants

Patent metadata

Field	Value
Publication number	US-9769098-B1
Application number	US-201414557325-A
Country	US
Kind code	B1
Filing date	Dec 1, 2014
Priority date	Apr 30, 2010
Publication date	Sep 19, 2017
Grant date	Sep 19, 2017

Abstract

Methods, systems, and articles of manufacture for analyzing behavior of Internet forum participants. Various embodiments comprise receiving or retrieving information or data of a particular post of interest and other information or data relating to the first post or the Internet forum; analyzing the data or information received or retrieved to determine the behavior of the user who initiated or created the post; determining whether the particular post is of interest; and determining user behavior patterns. Some embodiments may also comprise determining or identifying one or more actions for the behavior of the user or determining or predicting likely effects of the particular post on the Internet forum. In some embodiments, the method or the system presents a report or recommendation to a moderation team for review, approval, or decision.

First claim

What is claimed is:

1. A system for analyzing on-line behavior patterns within an Internet forum in which a plurality of users using respective computers post respective on-line messages to a host computer such that participants can view the on-line message posted to the host computer, the system comprising:
a host computer comprising at least one processor and is communicatively coupled to respective computers of a plurality of participants of an Internet forum through respective networks, wherein plurality of participants post respective on-line messages to the host computer for viewing by all of the participants;
a data capture module executing on or associated with the host computer, the data capture module being operable to generate or identify data associated with an on-line message created by a participant of the Internet forum and posted to the host computer;
an on-line behavior module executing on or associated with the host computer, the on-line behavior module being operable to determine an understanding or description of the data at least by analyzing the data generated or identified by the data capture module based in part or in whole upon a lexicon or a syntax associated with the data relative to one or more pre-determined on-line behavior criteria;
an intelligent logic subsystem stored at least partially in memory of the host computer, the intelligent logic subsystem being configured to improve accuracy of determining, at the on-line behavior module executing on or associated with the host computer, the understanding or description of the data into improved understanding or description at least by increasing independence or by decreasing inter-dependency of the one or more pre-determined on-line behavior criteria;
an analysis module executing on or associated with the host computer, the analysis module being operable to designate the on-line message as a helpful message positively contributing to the Internet forum to address an issue related to a product or service of developers operating the host computer and discussed on the Internet forum based at least in part upon the improved understanding or description of the data and results of analyzing the data, and to generate one or more recommended actions in response to the helpful message based in part or in whole upon execution results of the on-line behavior module;
an action module executing on or associated with the host computer, the action module being operable to determine an on-line behavior of the participant and to report a result generated by the on-line behavior module or the analysis module to a human moderator of the Internet forum to determine a final action from the one or more recommended actions to award the participant of the on-line message; and
a post-action module executing on or associated with the host computer, the post-action module being operable to deliver a public announcement or message to the Internet forum for the final action that awards the participant of the on-line message to encourage the participant for positive contribution to the Internet forum.

2. The system of claim 1 , further comprising the action module being operable to automatically perform an action related to the participant whose on-line behavior was analyzed.

3. The system of claim 1 , the action module being further operable to automatically generate and deliver one or more messages having needed information to the Internet forum in response to a plurality of responses to a first on-line message that leads to a satisfactory answer.

4. The system of claim 1 , wherein the analysis module is further operable to generate the one or more recommended actions based further in part or in whole upon a level of experience of the participant or a complexity of the issue to which the on-line message is directed, wherein the on-line behavior criteria comprise one or more of a length of the electronic message, a time when the electronic message was posted, a number of participants participating in a discussion of the on-line message, a ratio of experienced users to new participants involved in a discussion of the on-line message, a length of a chain of quotes in the on-line message, a number of times the on-line message was quoted by other participants, a number of times the on-line message quotes another participant or another on-line message, or a number of times the on-line message is ignored by another participant.

5. A system for determining user behavior patterns, the system comprising:
a computer system comprising at least one processor and being communicatively coupled to respective computers of a plurality of participants of an Internet forum through respective networks, wherein the plurality of participants post respective on-line messages to the computer system for viewing by the plurality of participants;
a data capture module executable by or associated with the computer system, the data capture module being operable to receive or retrieve data related to a post which is created by a user;
an online behavior analysis module executable by or associated with the computer system, the online behavior analysis module being operable to determine an understanding or description of the data at least by analyzing the data to determine behavior of the user based in part or in whole upon a lexicon or a syntax associated with the data relative to one or more on-line behavior criteria;
an intelligent logic subsystem stored at least partially in memory of the computer system, the intelligent logic subsystem being configured to improve accuracy of determining, at the on-line behavior module executing on or associated with the computer system, the understanding or description of the data into improved understanding or description at least by increasing independence or by decreasing inter-dependency of the one or more on-line behavior criteria;
an analysis module executable by or associated with the computer system, the analysis module being operable to designate the post as a helpful message of interest positively contributing to the Internet forum to address an issue related to a product or service of developers of the host computer and discussed on the Internet forum based in part or in whole upon the improved understanding or description and results of analyzing the data and to generate one or more recommended actions in response to the helpful message of interest based in part or in whole upon execution results of the on-line behavior analysis module;
an action module executable by or associated with the computer system, the action module being operable to report a result generated by the analysis module to a human moderator of the Internet forum for the human moderator to determine a final action from the one or more recommended actions to award the user of the post; and
a post-action module executing on or associated with the computer system, the post-action module being operable to deliver a public announcement or message for the final action that awards the user of the post to encourage at least the plurality of participants for positive contribution to the Internet forum.

6. The system of claim 5 , wherein the computer system is programmed or operable to execute an action based at least in part on the behavior of the user.

7. The system of claim 6 , wherein the computer system is programmed or operable to determine or identify one or more goals for the Internet forum and execute a post action.

8. The system of claim 5 , wherein the computer system is programmed or operable to
parse the post to generate a parsing result,
perform an analysis on the parsing result to generate an parsing analysis result, and
store the parsing analysis result in the one or more non-transitory computer readable storage me

Assignees

• Intuit Inc

Inventors

• Snow David J
• Blank Bennett R
• Mcalister Michelle D

Classifications

• G06Q10/40 Primary

  Business processes related to social networking or social networking services · CPC title

• H04L43/04

  Processing captured monitoring data, e.g. for logfile generation · CPC title

• H04L51/12 Primary

  Electricity · mapped topic

• H04L51/212 Primary

  using filtering or selective blocking · CPC title

• H04L51/216

  Handling conversation history, e.g. grouping of messages in sessions or threads · CPC title