Automatic generation of dynamically assigned conditional follow-up tasks

Patent metadata

Field	Value
Publication number	US-9762520-B2
Application number	US-201514810230-A
Country	US
Kind code	B2
Filing date	Jul 27, 2015
Priority date	Mar 31, 2015
Publication date	Sep 12, 2017
Grant date	Sep 12, 2017

Abstract

Methods and apparatuses for automatic generation of dynamically assigned conditional follow-up tasks. A composition interface in which a user can compose an electronic mail message is provided. A mechanism within the composition interface to select a response window is provided. A follow-up task corresponding to the electronic mail message for the user is generated only if a response to the electronic mail message is not received within the response window.

First claim

What is claimed is:

1. A hardware electronic computing device to provide access to an electronic communications functionality, the computing device to:
provide a communication interface in which a user can compose an electronic message designating one or more recipients;
generate a follow-up task within an application running on a computing platform that provides at least scheduling functionality corresponding to transmitting the electronic message if a response to the electronic message is not received within a preselected response window, wherein generating the follow-up task comprises at least storing data describing the follow-up task in a database.

2. The hardware electronic computing device of claim 1 wherein the electronic communications functionality comprises electronic mail.

3. The hardware electronic computing device of claim 1 wherein the composition interface is provided within a browser application.

4. The hardware electronic computing device of claim 1 wherein the mechanism comprises at least a portion of the composition interface having at least an interface element to allow the user to enable generation of the follow-up task.

5. The hardware computing device of claim 1 wherein the mechanism comprises at least a portion of the composition interface having an interface element to allow the user to select a duration for the response window.

6. The hardware computing device of claim 1 wherein the follow-up task is created within the electronic mail application.

7. The hardware computing device of claim 1 wherein the follow-up task is created within a customer relationship management (CRM) environment.

8. The hardware computing device of claim 1 wherein the follow-up task is created within an on-demand services environment.

9. A non-transitory computer readable medium having stored thereon instructions that, when executed by one or more processors, cause the one or more processors to:
provide a communication interface in which a user can compose an electronic message designating one or more recipients;
generate a follow-up task within an application running on a computing platform that provides at least scheduling functionality corresponding to transmitting the electronic message if a response to the electronic message is not received within a preselected response window, wherein generating the follow-up task comprises at least storing data describing the follow-up task in a database.

10. The non-transitory computer readable medium of claim 9 wherein the electronic communications functionality comprises electronic mail.

11. The non-transitory computer readable medium of claim 9 wherein the composition interface is provided within a browser application.

12. The non-transitory computer readable medium of claim 9 wherein the mechanism comprises at least a portion of the composition interface having at least an interface element to allow the user to enable generation of the follow-up task.

13. The non-transitory computer readable medium of claim 9 wherein the mechanism comprises at least a portion of the composition interface having an interface element to allow the user to select a duration for the response window.

14. The non-transitory computer readable medium of claim 9 wherein the follow-up task is created within the electronic mail application.

15. The non-transitory computer readable medium of claim 9 wherein the follow-up task is created within a customer relationship management (CRM) environment.

16. The non-transitory computer readable medium of claim 9 wherein the follow-up task is created within an on-demand services environment.

17. A computer-implemented method comprising:
providing a communication interface in which a user can compose an electronic message designating one or more recipients;
generating a follow-up task within an application running on a computing platform that provides at least scheduling functionality corresponding to transmitting the electronic message if a response to the electronic message is not received within a preselected response window, wherein generating the follow-up task comprises at least storing data describing the follow-up task in a database.

18. The computer-implemented method of claim 17 wherein the electronic communications functionality comprises electronic mail.

19. The computer-implemented method of claim 17 wherein the composition interface is provided within a browser application.

20. The computer-implemented method of claim 17 wherein the mechanism comprises at least a portion of the composition interface having at least an interface element to allow the user to enable generation of the follow-up task.

21. The computer-implemented method of claim 17 wherein the mechanism comprises at least a portion of the composition interface having an interface element to allow the user to select a duration for the response window.

22. The computer-implemented method of claim 17 wherein the follow-up task is created within the electronic mail application.

23. The computer-implemented method of claim 17 wherein the follow-up task is created within a customer relationship management (CRM) environment.

24. The computer-implemented method of claim 17 wherein the follow-up task is created within an on-demand services environment.

Assignees

• Salesforce Com Inc

Inventors

• Wang Kedao
• Grétarsson Jón Tómas
• Evans Adam
• Li Jason

Classifications

• H04L51/18 Primary

  Commands or executable codes · CPC title