Voice to text conversion during active call including voice

Patent metadata

Field	Value
Publication number	US-9736298-B2
Application number	US-201414493727-A
Country	US
Kind code	B2
Filing date	Sep 23, 2014
Priority date	Sep 23, 2014
Publication date	Aug 15, 2017
Grant date	Aug 15, 2017

Abstract

Voice to text (VTT) call transcription technologies are provided. At least one server receives a request from a mobile device to initiate a transcription of voice communication of a call between the mobile device and another device. The server, responsive to the request, establishes a bridged communication session between the server, the mobile device, the other device and a VTT system. The bridged communication session includes the voice communication of the call that is exchanged between the mobile device and the other device. The VTT system converts the voice communication of the call in the bridged communication session to a text transcription. The VTT system sends the text transcription of the voice communication of the call, for example, to the first mobile device.

First claim

What is claimed is:

1. A method, comprising:
receiving, by at least one server device through a wireless communication network, a request from a mobile device to initiate a transcription of a voice communication of a call between the mobile device and a device;
establishing, by the at least one server device through the wireless communication network and based on the request, a transcription session between the mobile device and a voice to text (VTT) system prior to establishing a bridged communication session;
placing, by the at least one server device, the transcription session on hold during establishment of the bridged communication session between the at least one server device, the mobile device, the device, and the VTT system;
establishing, by the at least one server device and after placing the transcription session on hold, the bridged communication session, where the bridged communication session includes the call between the mobile device and the device; and
sending, by the at least one server device through the wireless communication network, a notification message to the mobile device when the VTT system has joined the bridged communication session, where the notification message causes the mobile device to terminate the hold placed on the transcription session, and
where the VTT system converts the voice communication of the call to a text transcription upon termination of the hold placed on the transcription session, and the VTT system sends the text transcription to the mobile device.

2. The method of claim 1 , wherein the text transcription is sent to the mobile device via at least one of a short messaging service, an enhanced messaging service, a multimedia messaging service or a hypertext transfer protocol (HTTP)-based service.

3. The method of claim 1 , wherein the call is associated with a call session between the mobile device and the device established prior to the request to initiate the transcription,
the call session being terminated when the bridged communication session is established.

4. The method of claim 1 , further comprising:
receiving, by the at least one server device, a message from the mobile device to initiate the call between the mobile device and the device,
the message including the request to initiate the transcription, and
the bridged communication session being established based on the request to initiate the transcription.

5. The method of claim 4 , wherein the request to initiate the transcription is included without user input in the message to initiate the call, based on at least one of:
information associated with a user of the device,
a type of phone number being called,
a predetermined time period,
a predetermined day, or
a location of the mobile device.

6. The method of claim 1 , further comprising:
receiving, by the at least one server device, a message from the device to initiate the call between the mobile device and the device;
sending, by the at least one server device, a call request to the mobile device to join the call, based on the message to initiate the call; and
receiving, by the at least one server device, the request from the mobile device to initiate the transcription based on the call request.

7. The method of claim 1 , further comprising:
receiving, by the at least one server device, a request from the mobile device to terminate the bridged communication session between the mobile device, the device, and the VTT system; and
sending, by the at least one server device, to the mobile device, the device, and the VTT system, an instruction to terminate the bridged communication session based on the request to terminate the bridged communication session.

8. The method of claim 1 , further comprising:
receiving, by the at least one server device, a request from the mobile device or the device to terminate the text transcription of the call;
sending, by the at least one server device, to the VTT system, an instruction to terminate the bridged communication session with the VTT system, based on the request to terminate the text transcription of the call; and
maintaining the call between the mobile device and the device via the bridged communication session.

9. A server device, comprising:
a memory to store instructions; and
one or more processors, to execute the instructions in the memory, to:
receive, through a wireless communication network, a request from a mobile device to initiate a transcription of a voice communication of a call between the mobile device and a device,
establish, based on the request and through the wireless communication network, a transcription session between the mobile device and a voice to text (VTT) system prior to establishing a bridged communication session;
place the transcription session on hold during establishment of the bridged communication session between the server device, the mobile device, the device, and the VTT system;
establish, after placing the transcription session on hold, the bridged communication session, where the bridged communication session includes the call between the mobile device and the device; and
send, through the wireless communication network, a notification message to the mobile device when the VTT system has joined the bridged communication session, where the notification message causes the mobile device to terminate the hold placed on the transcription session, and
where the VTT system converts the voice communication of the call to a text transcription upon termination of the hold placed on the transcription session, and the VTT system sends the text transcription to the mobile device.

10. The server device of claim 9 , wherein the one or more processors are further to:
receive, from the mobile device, a message to initiate the call between the mobile device and the device,
the message including the request to initiate the transcription, and
the bridged communication session being established based on the request to initiate the transcription.

11. The server device of claim 10 , wherein the request to initiate the transcription is automatically included in the message to initiate the call based on at least one of:
information associated with a user of the device,
a type of phone number being called,
a predetermined time period,
a predetermined day, or
a location of the mobile device.

12. The server device of claim 9 , wherein the one or more processors are further to:
receive, from the device, a message to initiate the call between the mobile device and the device;
send a call request to the mobile device to join the call, based on the message to initiate the call; and
receive, from the mobile device, the request to initiate the transcription based on the call request.

13. The server device of claim 9 , wherein the one or more processors are further to:
receive, from the mobile device or the device, a request to terminate the bridged communication session; and
send, to the mobile device, the device, and the VTT system, an instruction to terminate the bridged communication session based on the request to terminate the bridged communication session.

14. The server device of claim 9 , wherein mobile device provides the text transcription for display.

15. A non-transitory computer readable medium that stores instructions, the instructions comprising:
one or more instructions that, when executed by one or more processors of a server device, cause the one or more processors to:
receive, through a wireless communication network, a request from a mobile device to initiate a transcription of a voice communication of a call between

Assignees

• Verizon Patent & Licensing Inc

Inventors

• Lam Andrew Wahlon
• Coglon Jason

Classifications

• H04L65/1083

  In-session procedures · CPC title

• H04L65/1096

  Supplementary features, e.g. call forwarding or call holding (systems providing special services or facilities to telephony subscribers H04M3/42) · CPC title

• H04M2201/40

  using speech recognition · CPC title

• H04M3/42382

  Text-based messaging services in telephone networks such as PSTN/ISDN, e.g. User-to-User Signalling or Short Message Service for fixed networks · CPC title

• H04L65/4015

  where at least one of the additional parallel sessions is real time or time sensitive, e.g. white board sharing, collaboration or spawning of a subconference · CPC title