Prompting subject matter experts for additional detail based on historical answer ratings

Patent metadata

Field	Value
Publication number	US-9734239-B2
Application number	US-201414320036-A
Country	US
Kind code	B2
Filing date	Jun 30, 2014
Priority date	Jun 30, 2014
Publication date	Aug 15, 2017
Grant date	Aug 15, 2017

Abstract

An approach is provided for evaluating a potential post based on historical data. In the approach, historically highly rated attributes that to previously received highly rated posts are identified. The process receives a potential post from an online Subject Matter Expert (SME). The process analyzes the potential post, using a Natural Language Processing (NLP) routine performed by computer processors. The analysis identifies a lack of one or more of the historically highly rated attributes in the potential post. The process then notifies the SME, based on the analysis, regarding the lack of one or more of the historically highly rated attributes in the potential post.

First claim

What is claimed is:

1. An information handling system comprising:
one or more processors;
a memory coupled to at least one of the processors;
a network adapter that connects the information handling system to a computer network; and
a set of instructions stored in the memory and executed by at least one of the processors to evaluating a potential post based on historical data, wherein the set of instructions perform actions of:
identifying a plurality of historically highly rated attributes corresponding to a plurality of previously received highly rated posts, wherein the identifying further comprises selecting the plurality of previously received highly rated posts from a larger plurality of previously received posts;
receiving, via a computer network, the potential post from an online Subject Matter Expert (SME);
analyzing the potential post, using a Natural Language Processing (NLP) routine performed by the processor, wherein the analysis identifies a lack of one or more of the historically highly rated attributes in the potential post;
notifying, based on the analysis, the SME regarding the lack of one or more of the historically highly rated attributes in the potential post;
receiving, in response to the notifying, one or more revised potential posts from the SME; and
including at least one of the one or more revised potential posts in the larger plurality of previously received posts based on an indication received from the SME, wherein the included revised potential post is visible to the end users for evaluation.

2. The information handling system of claim 1 wherein the selecting actions further comprise:
comparing a composite rating corresponding to each of the larger plurality of previously received posts to a threshold; and
identifying the plurality of previously received highly rated posts based on the comparison, wherein the identified plurality of previously received highly rated posts have composite ratings that at least meet the threshold.

3. The information handling system of claim 2 wherein the actions further comprise:
performing a NLP analysis on the plurality of previously received highly rated posts, wherein the analysis results in the plurality of historically highly rated attributes.

4. The information handling system of claim 3 wherein the actions further comprise:
performing the NLP analysis on the potential post, wherein the analysis results in a plurality of potential post attributes;
comparing the historically highly rated attributes to the potential post attributes; and
identifying the lack of one or more of the historically highly rated attributes in the potential post based on the comparison.

5. The information handling system of claim 4 wherein the actions further comprise:
performing a quality analysis using a qualitative NLP process, wherein the quality analysis is performed on a set of one or more attributes found in the potential post, and wherein the quality analysis identifies one or more shortcomings of the found attributes; and
wherein the notifying further includes notifying the SME regarding the shortcomings identified in the found attributes.

6. The information handling system of claim 2 wherein the composite ratings are based on one or more evaluations received from one or more end users regarding each of the larger plurality of previously received posts.

7. The information handling system of claim 6 wherein the notifying further comprises:
prompting the SME to provide the one or more historically highly rated attributes lacking in the potential post.

8. A computer program product stored in a non-transitory computer readable storage medium, comprising computer instructions that, when executed by an information handling system, causes the information handling system to evaluating a potential post based on historical data by performing actions comprising:
identifying a plurality of historically highly rated attributes corresponding to a plurality of previously received highly rated posts, wherein the identifying further comprises selecting the plurality of previously received highly rated posts from a larger plurality of previously received posts;
receiving the potential post from an online Subject Matter Expert (SME);
analyzing the potential post, using a Natural Language Processing (NLP) routine performed by the processor, wherein the analysis identifies a lack of one or more of the historically highly rated attributes in the potential post;
notifying, based on the analysis, the SME regarding the lack of one or more of the historically highly rated attributes in the potential post;
receiving, in response to the notifying, one or more revised potential posts from the SME; and
including at least one of the one or more revised potential posts in the larger plurality of previously received posts based on an indication received from the SME, wherein the included revised potential post is visible to the end users for evaluation.

9. The computer program product of claim 8 wherein the selecting actions further comprise:
comparing a composite rating corresponding to each of the larger plurality of previously received posts to a threshold; and
identifying the plurality of previously received highly rated posts based on the comparison, wherein the identified plurality of previously received highly rated posts have composite ratings that at least meet the threshold.

10. The computer program product of claim 9 wherein the actions further comprise:
performing a NLP analysis on the plurality of previously received highly rated posts, wherein the analysis results in the plurality of historically highly rated attributes.

11. The computer program product of claim 10 wherein the actions further comprise:
performing the NLP analysis on the potential post, wherein the analysis results in a plurality of potential post attributes;
comparing the historically highly rated attributes to the potential post attributes; and
identifying the lack of one or more of the historically highly rated attributes in the potential post based on the comparison.

12. The computer program product of claim 11 wherein the actions further comprise:
performing a quality analysis using a qualitative NLP process, wherein the quality analysis is performed on a set of one or more attributes found in the potential post, and wherein the quality analysis identifies one or more shortcomings of the found attributes; and
wherein the notifying further includes notifying the SME regarding the shortcomings identified in the found attributes.

13. The computer program product of claim 9 wherein the composite ratings are based on one or more evaluations received from one or more end users regarding each of the larger plurality of previously received posts, and wherein the notifying further comprises:
prompting the SME to provide the one or more historically highly rated attributes lacking in the potential post.

Assignees

• IBM

Inventors

• Allen Corville O
• Allen Joshua S
• Woods Eric

Classifications

• G06F17/30684 Primary

  Physics · mapped topic

• G06F17/3053

  Physics · mapped topic

• G06F17/30693

  Physics · mapped topic

• G06F17/30728

  Physics · mapped topic

• G06F17/30864

  Physics · mapped topic